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Can't log out or authenticate -- special snowflake edition #790

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heliostatic opened this issue Dec 3, 2019 · 2 comments
Closed

Can't log out or authenticate -- special snowflake edition #790

heliostatic opened this issue Dec 3, 2019 · 2 comments

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@heliostatic
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@heliostatic heliostatic commented Dec 3, 2019

I had Standard Notes installed on a Pixel 2. I upgraded my device to a Pixel 4, and restored my backup.

On the Pixel 2, I was using fingerprint authentication. The Pixel 4 has no fingerprint reader.

I'm now unable to authenticate (can't change authentication mode) and can't log out, and uninstalling the app and then reinstalling doesn't help.

What is the recommended path forward?

@mobitar

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@mobitar mobitar commented Dec 3, 2019

Sounds like you'd have to clear Storage for the app from your Android settings. I believe it's something like Settings > Applications > Storage, or maybe Settings > Storage > Applications. After that, you'll be able to sign into your account.

I believe @bryvin will be investigating how to add Android face authentication in the near future.

@heliostatic

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@heliostatic heliostatic commented Dec 3, 2019

Sounds like you'd have to clear Storage for the app from your Android settings. I believe it's something like Settings > Applications > Storage, or maybe Settings > Storage > Applications. After that, you'll be able to sign into your account.

That worked, thanks!

@heliostatic heliostatic closed this Dec 3, 2019
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