Invalid token error after 7 days

[TimCliff]

There are a small handful of users who are receiving a link in their email that generates an "Invalid Token" error. More details will be provided over a private channel.

[TimCliff]

Five new instances of this have been reported

[TimCliff]

@gl2748 @pkattera @gregory-latinier not sure if you are aware of this issue. We are getting about 5-10 of these per day in steem.chat #help.

[pkattera]

Any ideas on what is causing it?

[TimCliff]

No idea. Something related to character encoding was one possibility - but just a guess. I will supply all of the details I have privately.

[gregory-latinier]

The token sent by email after the approval has a validity of 7 days
https://github.com/steemit/faucet/blob/master/routes/api.js#L334
After 7 days the error invalid token will be thrown.

If the user doesn't create an account before that the process is completely broken and he has no means to continue. His email and phone number will be marked as used too.
Even if that doesn't solve the bug this is bad design.

May be some of them start the process after receiving the email and leave before finishing just to come back a few days. May be because they can't save the password (they're at work for instance) or something like that.

[bonustrack]

@TimCliff is the 7 days expiration explain the reason why users having this issue? Some users having this issue before 7 days?

[TimCliff]

@bonustrack I know at least some of the users affected didn’t act on their email within the seven days. I don’t have enough info from the current reports to know how many were because of this though. The only information I collected (other than what the users volunteered when describing their issue) was their email address and signup link.

[TimCliff]

@bonustrack 100% of the reported instances of this since you asked me to check have all been over 7 days old. I think it is safe to say #253 will fix it going forward.

[lgendrot]

What is the recourse for users who have already experienced this issue?

[agerhbour]

I'm also now in this category. Got the email, didn't have a chance to sign up when I first saw it. Only just remembered to try but I'm two days too late.

[jnordberg]

This was fixed in #253

[urspine]

I am facing the same problem.

[pkattera]

@urspine @agerhbour We have a new ticket #259 to resend a new approval email to people affected by this issue

[sherryclark]

I am withing the 7 days. When I click on the verification link I got in my email I get this error.

If I hit continue it goes the a page where it says to enter my phone number but all it says is invalid token. This is super frustrating.

[TimCliff]

Please ask for help in the help channel of steem chat.