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Change "fee" by other word #2204

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EchedelleLR opened this issue Oct 25, 2020 · 22 comments
Closed

Change "fee" by other word #2204

EchedelleLR opened this issue Oct 25, 2020 · 22 comments
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@EchedelleLR
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EchedelleLR commented Oct 25, 2020

"fee" and "free" words can be confused easily due to similarities and some replacement could be needed.

How to Reproduce
The exact case was about parking fees.

When the question is made some people misread the word "fee" with "free" making a fast read which finished like 25 bad notes today.

Versions affected
Since the quests about fees was implemented

@westnordost
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What word, for example?

Also, why do you not use the Spanish version?

@EchedelleLR
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EchedelleLR commented Oct 25, 2020

Maybe could be change to "paid" or "under payment" or "not free". The issue is not reported for me but for other people which uploaded a lot of erroneous things because of that.

@EchedelleLR
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I could upload a pull request for the strings in english.

@westnordost
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"not free" would have the same problem.

@peternewman What's your take on this as a native speaker? Current string is "Does it cost a fee to park here?"

@westnordost
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What would certainly also be possible is to change the answers from "Yes" and "no" to "Fee" and "No Fee"

@EchedelleLR
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If I can reply to this last message this could ensure the person to read perfectly the answers before choosing. This is speaking as a non-native english speaker and because of similar situations of spanish native speakers in our own lang.

@EchedelleLR
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What is about rephrasing the question in the form "Does this parking require a payment?". This could also avoid fast readers confusing the question and/or the reply.

@peternewman
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@peternewman What's your take on this as a native speaker? Current string is "Does it cost a fee to park here?"

I was going to suggest "Is there a charge to park here?"

Or see:
https://www.lexico.com/synonym/fee

@peternewman
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What would certainly also be possible is to change the answers from "Yes" and "no" to "Fee" and "No Fee"

Although then we've got to translate those strings and I wonder if some languages may struggle to fit their equivalent on the answer buttons?

@westnordost
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Ok, then let's just change it to "Is there a charge to park here?"

@EchedelleLR
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I was going to suggest "Is there a charge to park here?"

I agree with it.

@EchedelleLR
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Should this be applied too to the toilets? I read a similar sentence while checking string files.

@peternewman
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I assume we're not worried about people getting confused about electric vehicle charging? Cost would avoid that, but I don't think it's quite as popular natively.

@smichel17
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smichel17 commented Oct 26, 2020

Is there a charge to park here?

I'd replace charge with cost. If I were asking the question colloquially, I'd probably say, "Does it cost anything to park here?" or "Does parking here cost anything?" (Any of the three are fine)

In the [northeast] US, at least, "charge" sometimes refers to payment by credit card specifically* (mostly this is only when it is used as a verb -- "I can pay cash or you can charge my card"). Sharing this part for interest; I think the phrasing with "charge" is awkward but unlikely to cause confusion.

*Maybe also debit and other cashless payment methods, but in this case I'm not sure if my usage is common or not.

@peternewman
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SGTM @smichel17 . Cost would have also been towards the top of my list. Personally I think your Does messages read better with cost than modifying the existing one.

@goldfndr
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goldfndr commented Oct 26, 2020

I don't know if this would be too verbose, but "Is a payment required to park here?" would be my pick. "Pay" is a term that I strongly associate with parking (if required), the unattended spots where fees are collected tend to be labeled with "pay" or "payment".

Edit: looks like EchedeyLR said nearly the same thing. I concur.

@smichel17
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What would certainly also be possible is to change the answers from "Yes" and "no" to "Fee" and "No Fee"

If you went this route, ideally these would be "Free" and "Paid". In which case I would phrase the question something like, "Does this parking require payment?" or "Is it free to park here?"

In this case the clarity of the question does not matter so much -- whether the user reads "free" or "fee", the answer is the same. So, I prefer this approach, if it is feasible.

@westnordost
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westnordost commented Oct 26, 2020 via email

@rhhsm
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rhhsm commented Oct 27, 2020

I'd suggest "Do you have to pay to park here?" (simple English, with users in mind who use the English version because SC is not yet available in their own language). Paid/free are the clearest answer options.

@westnordost
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Hmm too bad, almost everyone who took part in this discussion brought up an own suggestion, now I don't know what to choose.

@westnordost westnordost self-assigned this Oct 28, 2020
@smichel17
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I second @rhhsm's latest suggestion, as good or better than mine.

@peternewman
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I second @rhhsm's latest suggestion, as good or better than mine.

It seems fine to me too, perhaps slightly more informal than some of the earlier suggestions, but that doesn't particularly bother me.

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