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Cannot Open Vault #5279

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streetwriters bot opened this issue May 3, 2024 · 3 comments
Open

Cannot Open Vault #5279

streetwriters bot opened this issue May 3, 2024 · 3 comments

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@streetwriters
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streetwriters bot commented May 3, 2024

I have notes that have a password to lock them. Now, I cannot open any notes even though I am typing the password correctly. I know my password is correct and I did not change it ever since I registered to Notesnook, I tried opening my notes via desktop and app but I am receiving an error on both of them. This just happen this May. I do not have problems opening my locked notes previously.

Device information:
App version: 3.0.1-1f40494-web
OS: Windows 10 64-bit
Browser: Chrome 124.0.0.0
Pro: false
@ammarahm-ed
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Hi, what error are you seeing when trying to open vault?

@pluviomood
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Hi, what error are you seeing when trying to open vault?

Hi, Please see attached screenshot of error message.
Screenshot 2024-05-04 190739

@pluviomood
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Follow up on this one, please.

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@ammarahm-ed @pluviomood