Notes aren't saving

[streetwriters]

I'll edit notes and then it will revert to what it looked like hours earlier. It is getting very frustrating and I will be forced to find a new app if this is not resolved. It's the most basic requirement for this app.

---

Device information:
App version: 3.0.2
Platform: android
Model: google-Pixel 5-34
Pro: false
Logged in: yes

[ammarahm-ed]

Hi, can you send us the logs. Go to Settings -> Debugging -> Debug logs. Download or copy the logs and share them here.

[Grems9888]

notesnook_logs_1715069062728.txt

[ammarahm-ed]

Hey @Grems9888

1. Were you editing the reverted note on your android phone for very long, keeping the app in background and editing the note time to time? Or did you open the note just once and made some changes and closed it but later noticed that those changes were not saved?
2. How long after editing your note last time, you noticed that it had reverted back
3. Do you use Notesnook only on your android phone? Do you have any other devices where you were editing the same note?

[Grems9888]

Hello, over the last few days the problem has shown more of a pattern. About 50% of the time I use notesnook, I will edit, the try to click the back button in the top left, but it won't let me return. It won't be totally frozen - I can still continue editing, but I will then have to force close the app, and nothing will be saved. Today I have started receiving this error message.

I only use notesnook on my android phone, no other device.

[ammarahm-ed]

Hey @Grems9888 what is your android phone model and how big are your notes and how many notes do you have? This error usually pops up if it takes too long to save a note.

try to click the back button in the top left, but it won't let me return

So you can't exit the editor?

And Is the editor stuck at "Saving" in it's status bar under the note title?

Can you share logs again.

From where did you open this note to edit in editor? from inside a notebook? a tag? or from main "Notes" page.

[Grems9888]

Phone model: pixel 5
Notes size: not sure how to exactly measure this, but for example, my to-do list is 161 words. I use the checkbox feature.
Correct, I cannot exist the editor. It also just froze when I was trying to close tabs.
I open my notes from the main "notes" page.
notesnook_logs_1715413637971.txt

[ammarahm-ed]

Hey @Grems9888 can you go to Settings -> Sync Settings and Disable auto sync, then see whether you still face the same issue while editing notes.

[Grems9888]

Hey! Went there and it was already off, this is how the settings look

[ammarahm-ed]

Hey @Grems9888 The issue has been fixed in v3.0.8. If you still see the app is freezing let us know.