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README.md

Textual Churn Intent Detection in Multilingual Chatbot Conversations

We provide novel datasets for Twitter churn detection in German, as well as labeled chatbot conversation for both German and English.

German Churn Intent Dataset (c) by Swisscom Switzerland

Contact: Claudiu Musat claudiu.musat@swisscom.com

Please use the following citation: Abbet, C., & M’hamdi, M. & Giannakopoulos, A., & West, R., & Hossmann A., &, Baeriswyl, M., & Musat, C. (2018). Churn intent detection in multilingual chatbot conversations and social media. In Proceedings of the 22nd Conference on Computational Natural Language Learning (CoNLL 2018)

German Churn Intent Dataset is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.

You should have received a copy of the license along with this work. If not, see http://creativecommons.org/licenses/by-sa/3.0/.

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