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After update 1.8.3, i cannot connect to server anymore #5625

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demonguy opened this issue Sep 27, 2016 · 6 comments
Closed

After update 1.8.3, i cannot connect to server anymore #5625

demonguy opened this issue Sep 27, 2016 · 6 comments

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@demonguy
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demonguy commented Sep 27, 2016

Operating Systems

Client: Ubuntu 14.04

Server: windows 10

  1. It's alright when i'm using 1.8.2
  2. After updating 1.8.3 today(windows by .msi, ubuntu by .deb, both downloaded from your http://symless.com/synergy/)
    3.now the client always tried to connect server and timed out

client log:

[2016-09-27T12:16:18] NOTE: connecting to '192.168.0.11': 192.168.0.11:24800
[2016-09-27T12:16:18] NOTE: server fingerprint: 34:62:A3:31:6D:3D:58:48:B9:C8:EE:91:C3:F6:5F:E4:7B:F5:FF:CD
[2016-09-27T12:16:34] WARNING: failed to connect to server: Timed out

server log:

[2016-09-27T12:19:25] INFO: OpenSSL 1.0.2 22 Jan 2015
[2016-09-27T12:19:25] INFO: accepted secure socket
[2016-09-27T12:19:25] INFO: AES256-GCM-SHA384       TLSv1.2 Kx=RSA      Au=RSA  Enc=AESGCM(256) Mac=AEAD
[2016-09-27T12:19:42] INFO: OpenSSL 1.0.2 22 Jan 2015
[2016-09-27T12:19:42] INFO: accepted secure socket
[2016-09-27T12:19:42] INFO: AES256-GCM-SHA384       TLSv1.2 Kx=RSA      Au=RSA  Enc=AESGCM(256) Mac=AEAD
@pmario
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pmario commented Sep 27, 2016

I just got an e-mail with this info:

There's a known issue in Synergy 1.8.3 where the SSL plugin can be out of date, which stops the client connecting to the server. To fix this, please re-run the wizard on all of your machines.

1. Open Synergy on the server
2. If Windows: Go to the Edit, then click Settings
3. If macOS: Go to Synergy, then click Preferences
4. Ensure the "Use SSL encryption" checkbox is enabled
5. Go to File, then Run Wizard
6. Click Next until you see the Activation screen 
7. Enter your login details or serial key 
8. Click "Continue" and finish the wizard
9. Repeat those steps for each client

I'm sorry you had to do that, it's a pretty major screw up on our part, sadly we didn't see this while testing. If those steps don't help, please let us know so we can troubleshoot further. Thanks for your patience!

For me it fixed the problem. ... AND I did restart both of my computers :)

@pmario
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pmario commented Sep 27, 2016

imo is related to #5617

@demonguy
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Thanks. Actually i did the same thing but it doesn't help.
And now i finally found that i shouldn't start server before running client wizard. At first, i think i can start server after running server wizard and then run client wizard.
Now it solved. thanks

@nlyan
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nlyan commented Sep 27, 2016

Dupe of #5617

@nlyan nlyan closed this as completed Sep 27, 2016
@thomasttvo
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thomasttvo commented May 22, 2017

I have the same problem. Tried what demoguy suggested, didn't work. Tried the SSL route, the checkbox is greyed out :|

image

Update switched to manually inputting the IP address then it worked. Sometimes I even had to switch to "manual" and switch back to "auto" for it to work. However, when the connection drops or when I force restart the other machine, I have to go through this process again. Hope Synergy would be more stable in the future.

@mgserafi
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@thomasttvo how did you manually change the IP address?

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