Churn prediction using Artificial Neural Network
The task was to predict whether a certain client will or not abandon the company. That was, to predict the Churn attribute.
In general, the information provided for each customer
State
Account Length
Area Code
Phone
Int'l Plan
VMail Plan
VMail Message
Day Mins
Day Calls
Day Charge
Eve Mins
Eve Calls
Eve Charge
Night Mins
Night Calls
Night Charge
Intl Mins
Intl Calls
Intl Charge
CustServ Calls
Churn?
- Data Exploration
- Data Preprocessing
- Training Model
- Visualizing Model