We are looking for a highly motivated full-stack engineer to own day-to-day technical support for all our customers. This entails understanding all of our systems, troubleshooting any issue that arises, and building out tools to create visibility into our systems. Individual contributions on frontend, backend or DevOps around support duties are expected, though support needs take the front seat.
To succeed in this job, you must be highly curious and love to learn. You must be a good listener and a creative problem solver. You must be able to context switch like a pro, and be capable of intelligently triaging problems and independently prioritizing your work. You will be working closely with our CTO, Sales/Success teams, and all our customers.
- Minimum 2 years experience in DevOps or Sales/Support Engineering
- Experience with databases, AWS
- B.Sc. in Computer Science, S/W Engineering or equivalent experience
- Phenomenal communication skills in person, on video and in Slack/Intercom
- Modesty, responsibility, teamwork, empathy, intellectual honesty and a sense of humor
- Experience in Enterprise SaaS
- Experience in Sales Engineering or Support
- Experience with Salesforce.com / Force.com development Benefits:
- Generous Health/Dental/Vision coverage
- Catered lunch twice a week, and office snacks
Our company is the leading Conversation Intelligence platform for sales and customer success teams. We believe conversations are the most under-appreciated asset in organizations today, and that having good, effective conversations, and learning from the insights they contain is the biggest lever to growing revenue. We use natural language processing, machine learning and artificial intelligence to unite sales conversations into a single dashboard, allowing sales teams to identify what works to close more deals. Using our help is like having a team of sales trainers dedicated to understanding your sales calls, finding the most important moments, and learning exactly what your team could do differently to achieve better outcomes. A typical response to our product demo is: “Holy s—! I didn’t think this was possible.”
Our operations are split across San Francisco, CA and TelAviv, Israel, and our customers include Cisco Meraki, Marketo, Qualtrics, and many more iconic names you’d recognize. We are backed by top tier VC’s including Emergence Capital, who also invested in Salesforce.com, Yammer, SuccessFactors, Box and Veev). If you are looking to tackle difficult problems alongside a cross-disciplinary group of leaders in their respective fields, we would be thrilled to meet you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.