Upstream/eisen request help

astro.config.mjs

@@ -470,6 +470,12 @@ export default defineConfig({
             },
           ],
         },
+        {
+          label: "Request for help",
+          autogenerate: {
+            directory: "Request-for-help",
+          },
+        },
       ],
     }),
   ],

src/content/docs/Request-for-help/How-to-request-for-help.md

@@ -0,0 +1,87 @@
+---
+title: How to Request Help When Encountering an Issue
+---
+
+When you encounter an error during a task, it's essential to seek assistance promptly to minimize
+delays and ensure smooth project progress. If you submit a request for help, it will be better to
+provide clear and detailed information to streamline the troubleshooting process. Follow these steps
+to submit a request for help on your team channel:
+
+## 1. Identify Your Team Channel
+
+Each project team has a dedicated channel for communication. For instance, if you're part of the
+OnTrack Project Team, you should post your message on the OnTrack Channel.
+
+## 2. Craft Your Message
+
+Compose a message in the team channel that provides essential details about the issue you're facing.
+Use the following standard format:
+
+**Content you need to provide:**
+
+- **Backlog:**  
+  Provide the Backlog name and task name.
+
+- **Component:**  
+  Specify the component or module you are working on.
+
+- **Repository:**  
+  Include the link with problematic changes.
+
+- **Related Files:**  
+  List the files you are working on or have modified, and include screenshots.
+
+- **Issue Description:**  
+  Provide a concise description of the issue you are facing, and include a screenshot if applicable.
+
+- **Error Messages:**  
+  Include any error messages or codes here, along with screenshots.
+
+- **Steps to Reproduce:**  
+  List the steps you took that led to the issue, and include screenshots.
+
+- **What You Have Tried:**  
+  Describe what you have attempted so far to resolve the issue, including any troubleshooting steps.
+
+- **Expected Outcome:**  
+  Describe what you expected to happen.
+
+## 3. Example Message
+
+```markdown
+Subject: Request for Assistance - Issue with [Task Name]
+
+Backlog: [Backlog Name and Task Name] Component: [Component/Module Name] Repository: [Link to
+Repository with Problematic Changes]
+
+Related Files:
+
+- [File 1]
+- [File 2]
+- [Screenshot of Related Files]
+
+Issue Description: I encountered an issue while attempting to [describe the task]. Despite following
+the outlined steps, [describe the problem briefly]. Please refer to the attached screenshot for more
+clarity.
+
+Error Messages:
+
+- [Error Message 1]
+- [Error Message 2]
+- [Screenshot of Error Messages]
+
+Steps to Reproduce:
+
+1. [Step 1]
+2. [Step 2]
+3. [Step 3] [Include Screenshots of Steps]
+
+What You Have Tried: I have attempted the following:
+
+- [Troubleshooting Step 1]
+- [Troubleshooting Step 2]
+
+Expected Outcome: [Describe what you expected to happen.]
+
+Any assistance in resolving this issue would be greatly appreciated. Thank you.
+```