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The site is down #369

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hexpunk opened this issue Aug 15, 2017 · 8 comments
Closed

The site is down #369

hexpunk opened this issue Aug 15, 2017 · 8 comments
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@hexpunk
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hexpunk commented Aug 15, 2017

I'm getting this error when I try going to http://www.gitignore.io/

Application error
An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details.

@joeblau
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joeblau commented Aug 15, 2017

Looking into this right now - thanks!

@joeblau joeblau added the Bug label Aug 15, 2017
@joeblau
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joeblau commented Aug 15, 2017

It looks like there was an update to Heroku's backend stack. The error I'm seeing is...

2017-08-15T17:28:03.127656+00:00 app[web.1]: App: error while loading shared libraries: libicuuc.so.52: cannot open shared object file: No such file or directory

I'm going to try and upgrade the stack from cedar-14 -> heroku-16.

@joeblau
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joeblau commented Aug 15, 2017

@joeblau
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joeblau commented Aug 15, 2017

Still getting an error:

2017-08-15T18:23:41.965539+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=staging.gitignore.io request_id=3f4dc9c7-6e08-4b25-a7a6-351a6c8fdb0b fwd="216.99.208.254,162.158.78.169" dyno= connect= service= status=503 bytes= protocol=http

@joeblau
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joeblau commented Aug 15, 2017

mmio

I put the app in maintenance mode until I figure out what's going on with production. I'll be doing all of the testing on the staging environment[1]. On the staging environment is relatively stable again, I'll witch production back on.

[1] - http://staging.gitignore.io

@joeblau
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joeblau commented Aug 15, 2017

Filed a ticket with Heroku: https://help.heroku.com/tickets/502563

@joeblau
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joeblau commented Aug 16, 2017

Just woke up and checked status: Site it back up!

Thanks @jayandcatchfire and @JoseGabriel06 for catching this.

@pygabo
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pygabo commented Aug 16, 2017 via email

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