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Privacy Policy.txt
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Microsoft Privacy StatementLast Updated: April 2019 What's new? <i>
</i>Expand All<i>
</i>Collapse AllPrint<p> Your privacy is important to us.
This privacy statement explains the personal data Microsoft processes, how Microsoft processes it, and for what purposes.
</p>
<p> Microsoft offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software that students use at school, and services developers use to create and host what’s next.
References to Microsoft products in this statement include Microsoft services, websites, apps, software, servers, and devices.</p>
<p> Please read the product-specific details in this privacy statement, which provide additional relevant information.
This statement applies to the interactions Microsoft has with you and the Microsoft products listed below, as well as other Microsoft products that display this statement.</p>
<p>The most recent version of this privacy statement can be found at aka.ms/privacy.</p>Personal data we collectHow we use personal dataReasons we share personal dataHow to access and control your personal dataCookies and similar technologiesProducts provided by your organization—notice to end usersMicrosoft accountOther important privacy information<i>
</i>Security of personal dataWhere we store and process personal dataOur retention of personal dataAdvertisingCollection of data from childrenPreview or free-of-charge releasesChanges to this privacy statementHow to contact usProduct-specific details:Enterprise and developer products<i>
</i>Enterprise online servicesEnterprise and developer software and appliancesProductivity and communications products<i>
</i>OfficeOneDriveOutlookSkypeLinkedInSearch and artificial intelligence<i>
</i>BingCortanaMicrosoft TranslatorSwiftKeyWindows<i>
</i>ActivationActivity historyAdvertising IDDiagnosticsFeedback HubLocation services, motion sensing, and recordingSecurity and safety featuresSpeech, Inking, and TypingSync settingsUpdate ServicesWeb browsers—Microsoft Edge and Internet ExplorerWindows appsWindows Media PlayerWindows HelloWindows SearchEntertainment and related services<i>
</i>Xbox and Xbox LiveMicrosoft StoreMSNMixerGroove Music and Movies &.
TVSilverlightMicrosoft Health services<i>
</i>Health servicesHealthVaultCookies<p> Most Microsoft sites use cookies, small text files placed on your device which web servers in the domain that placed the cookie can retrieve later.
We use cookies to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations.
For more information, see the Cookies and similar technologies section of this privacy statement.</p>EU-U.S.
and Swiss-U.S.
Privacy Shield<p>Microsoft adheres to the principles of the EU-U.S.
and Swiss-U.S.
Privacy Shield frameworks.
To learn more, visit the U.S.
Department of Commerce’s Privacy Shield website.</p>Contact us<p>If you have a privacy concern, complaint, or question for the Microsoft Chief Privacy Officer or EU Data Protection Officer, please contact us by using our web form.
For more information about contacting Microsoft, including Microsoft Ireland Operations Limited, see the How to contact us section of this privacy statement.</p>Personal data we collectPersonal data we collect<p> Microsoft collects data from you, through our interactions with you and through our products.
You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products.
The data we collect depends on the context of your interactions with Microsoft and the choices you make, including your privacy settings and the products and features you use.
We also obtain data about you from third parties.
</p>
<p> If you represent an organization, such as a business or school, that utilizes Enterprise and Developer Products from Microsoft, please see the Enterprise and developer products section of this privacy statement to learn how we process your data.
</p>
<p> You have choices when it comes to the technology you use and the data you share.
When we ask you to provide personal data, you can decline.
Many of our products require some personal data to provide you with a service.
If you choose not to provide data necessary to provide you with a product or feature, you cannot use that product or feature.
Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract.
or if this relates to an existing product you’re using, we may have to suspend or cancel it.
We will notify you if this is the case at the time.
Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
</p>
<p>Microsoft collects data from you, through our interactions with you and through our products for a variety of purposes described below, including to operate effectively and provide you with the best experiences with our products.
You provide some of this data directly, such as when you create a Microsoft account, administer your organization’s licensing account, submit a search query to Bing, register for a Microsoft event, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support.
We get some of it by collecting data about your interactions, use, and experience with our products and communications.</p>
<p>We rely on a variety of legal reasons and permissions (“legal bases”) to process data, including with your consent, a balancing of legitimate interests, necessity to enter into and perform contracts, and compliance with legal obligations, for a variety of purposes described below.
</p>
<p>We also obtain data from third parties.
We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data.
These third-party sources vary over time and include:</p>
<ul>
<li>Data brokers from which we purchase demographic data to supplement the data we collect.</li>
<li>Services that make user-generated content from their service available to others, such as local business reviews or public social media posts.</li>
<li>Communication services, including email providers and social networks, when you give us permission to access your data on such third-party services or networks.</li>
<li>Service providers that help us determine your device’s location.</li>
<li>Partners with which we offer co-branded services or engage in joint marketing activities.</li>
<li>Developers who create experiences for Microsoft products, such as Cortana.</li>
<li>Publicly-available sources, such as open government databases.</li>
</ul>
<p>If you represent an organization, such as a business or school, that utilizes Enterprise and Developer Products from Microsoft, please see the Enterprise and developer products section of this privacy statement to learn how we process your data.</p>
<p>You have choices when it comes to the technology you use and the data you share.
When you are asked to provide personal data, you can decline.
Many of our products require some personal data to operate and provide you with a service.
If you choose not to provide data necessary to operate and provide you with a product or feature, you cannot use that product or feature.
Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract.
or if this relates to an existing product you’re using, we may have to suspend or cancel it.
We will notify you if this is the case at the time.
Where providing the data is optional, and you choose not to share personal data, features like personalization that use the data will not work for you.</p>
<p>
<strong>
<em>The data we collect depends on the context of your interactions with Microsoft and the choices you make (including your privacy settings), the products and features you use, your location, and applicable law</em>
</strong>.
</p>
<p>The data we collect can include the following:</p>
<p>
<strong>Name and contact data</strong>.
Your first and last name, email address, postal address, phone number, and other similar contact data.</p>
<p>
<strong>Credentials</strong>.
Passwords, password hints, and similar security information used for authentication and account access.
</p>
<p>
<strong>Demographic data</strong>.
Data about you such as your age, gender, country, and preferred language.
</p>
<p>
<strong>Payment data</strong>.
Data to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
</p>
<p>
<strong>Subscription and licensing data</strong>.
Information about your subscriptions, licenses, and other entitlements.</p>
<p>
<strong>Interactions</strong>.
Data about your use of Microsoft products.
In some cases, such as search queries, this is data you provide in order to make use of the products.
In other cases, such as error reports, this is data we generate.
Other examples of interactions data include:</p>
<ul>
<li>
<strong>Device and usage data</strong>.
Data about your device and the product and features you use, including information about your hardware and software, how our products perform, as well as your settings.
For example:<ul>
<li>
<strong>Payment and account history</strong>.
Data about the items you purchase and activities associated with your account.</li>
<li>
<strong>Browse history</strong>.
Data about the webpages you visit.</li>
<li>
<strong>Device, connectivity, and configuration data</strong>.
Data about your device, your device configuration, and nearby networks.
For example, data about the operating systems and other software installed on your device, including product keys.
In addition, IP address, device identifiers (such as the IMEI number for phones), regional and language settings, and information about WLAN access points near your device.</li>
<li>
<strong>Error reports and performance data</strong>.
Data about the performance of the products and any problems you experience, including error reports.
Error reports (sometimes called “crash dumps”) can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.</li>
<li>
<strong>Troubleshooting and help data</strong>.
Data you provide when you contact Microsoft for help, such as the products you use, and other details that help us provide support.
For example, contact or authentication data, the content of your chats and other communications with Microsoft, data about the condition of your device, and the products you use related to your help inquiry.
When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.</li>
</ul>
</li>
<li>
<strong>Interests and favorites</strong>.
Data about your interests and favorites, such as the sports teams you follow, the programming languages you prefer, the stocks you track, or cities you add to track things like weather or traffic.
In addition to those you explicitly provide, your interests and favorites can also be inferred or derived from other data we collect.</li>
<li>
<strong>Content consumption data</strong>.
Information about media content (e.g., TV, video, music, audio, text books, apps, and games) you access through our products.
</li>
<li>
<strong>Searches and commands</strong>.
Search queries and commands when you use Microsoft products with search or related productivity functionality.</li>
<li>
<strong>Voice data</strong>.
Your voice data, such as the search queries or commands you speak, which may include background sounds.</li>
<li>
<strong>Text, inking, and typing data</strong>.
Text, inking, and typing data and related information.
For example, when we collect inking data, we collect information about the placement of your inking instrument on your device.
</li>
<li>
<strong>Images</strong>.
Images and related information, such as picture metadata.
For example, we collect the image you provide when you use a Bing image-enabled service.</li>
<li>
<strong>Contacts and relationships</strong>.
Data about your contacts and relationships if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity.</li>
<li>
<strong>Social data</strong>.
Information about your relationships and interactions between you, other people, and organizations, such as types of engagement (e.g., likes, dislikes, events, etc.) related to people and organizations.</li>
<li>
<strong>Location data</strong>.
Data about your device’s location, which can be either precise or imprecise.
For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and Wi-Fi hotspots.
Location can also be inferred from a device’s IP address or data in your account profile that indicates where it is located with less precision, such as at a city or postal code level.
</li>
<li>
<strong>Other input</strong>.
Other inputs provided when you use our products.
For example, data such as the buttons you press on an Xbox wireless controller using Xbox Live, skeletal tracking data when you use Kinect, and other sensor data, like the number of steps you take, when you use devices that have applicable sensors.
And, if you use Spend, at your direction, we also collect financial transaction data from your credit card issuer to provide the service.</li>
</ul>
<p>
<strong>Content</strong>.
Content of your files and communications you input, upload, receive, create, and control.
For example, if you transmit a file using Skype to another Skype user, we need to collect the content of that file to display it to you and the other user.
If you receive an email using Outlook.com, we need to collect the content of that email to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it.
Other content we collect when providing products to you include:</p>
<ul>
<li>Communications, including audio, video, text (typed, inked, dictated, or otherwise), in a message, email, call, meeting request, or chat.</li>
<li>Photos, images, songs, movies, software, and other media or documents you store, retrieve, or otherwise process with our cloud.</li>
</ul>
<p>
</p>
<p>
<strong>Video or recordings</strong>.
Recordings of events and activities at Microsoft buildings, retail spaces, and other locations.
If you enter Microsoft Store locations or other facilities, or attend a Microsoft event that is recorded, we may process your image and voice data.
</p>
<p>
<strong>Feedback and ratings</strong>.
Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write.
</p>
<p> Product-specific sections below describe data collection practices applicable to use of those products.</p>Learn moreTop of page<i>
</i>How we use personal dataHow we use personal data<p>Microsoft uses the data we collect to provide you with rich, interactive experiences.
In particular, we use data to:</p>
<ul>
<li>Provide our products, which includes updating, securing, and troubleshooting, as well as providing support.
It also includes sharing data, when it is required to provide the service or carry out the transactions you request.</li>
<li>Improve and develop our products.</li>
<li>Personalize our products and make recommendations.</li>
<li>Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.</li>
</ul>
<p>We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
</p>
<p>In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.</p>
<p>Microsoft uses the data we collect to provide you rich, interactive experiences.
In particular, we use data to:</p>
<ul>
<li>Provide our products, which includes updating, securing, and troubleshooting, as well as providing support.
It also includes sharing data, when it is required to provide the service or carry out the transactions you request.</li>
<li>Improve and develop our products.</li>
<li>Personalize our products and make recommendations.</li>
<li>Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.</li>
</ul>
<p>We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
</p>
<p>For these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products).
For example, Cortana uses the favorite sports teams you add to the Microsoft Sports app to provide information relevant to your interests, and Microsoft Store uses information about the apps and services you use to make personalized app recommendations.
However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law.
For example, where required by law, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address, or phone number.</p>
<p>When we process personal data about you, we do so with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Microsoft as described in this section and in the
Reasons we share personal data section of this privacy statement.
When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in the
Where we store and process personal data section of this privacy statement.</p>
<p>
<strong>More on the purposes of processing:</strong>
</p>
<ul>
<li>
<strong>Provide our products.
</strong>We use data to operate our products and provide you with rich, interactive experiences.
For example, if you use OneDrive, we process the documents you upload to OneDrive to enable you to retrieve, delete, edit, forward, or otherwise process it, at your direction as part of the service.
Or, for example, if you enter a search query in the Bing search engine, we use that query to display search results to you.
Additionally, as communications are a feature of various products, programs, and activities, we use data to contact you.
For example, we may contact you by phone or email or other means to inform you when a subscription is ending or discuss your licensing account.
We also communicate with you to secure our products, for example by letting you know when product updates are available.</li>
<li>
<strong>Product improvement.
</strong>We use data to continually improve our products, including adding new features or capabilities.
For example, we use error reports to improve security features, search queries and clicks in Bing to improve the relevancy of the search results, usage data to determine what new features to prioritize, and voice data to improve speech recognition accuracy.</li>
<li>
<strong>Personalization.
</strong>Many products include personalized features, such as recommendations that enhance your productivity and enjoyment.
These features use automated processes to tailor your product experiences based on the data we have about you, such as inferences we make about you and your use of the product, activities, interests, and location.
For example, depending on your settings, if you stream movies in a browser on your Windows device, you may see a recommendation for an app from the Microsoft Store that streams more efficiently.
If you have a Microsoft account, with your permission, we can sync your settings on several devices.
Many of our products provide controls to disable personalized features.</li>
<li>
<strong>Product activation.
</strong>We use data—such as device and application type, location, and unique device, application, network, and subscription identifiers—to activate products that require activation.</li>
<li>
<strong>Product development.
</strong>We use data to develop new products.
For example, we use data, often de-identified, to better understand our customers’ computing and productivity needs which can shape the development of new products.</li>
<li>
<strong>Customer support.
</strong>We use data to troubleshoot and diagnose product problems, repair customers’ devices, and provide other customer care and support services.</li>
<li>
<strong>Help secure and troubleshoot.
</strong>We use data to help secure and troubleshoot our products.
This includes using data to protect the security and safety of our products and customers, detecting malware and malicious activities, troubleshooting performance and compatibility issues to help customers get the most out of their experiences, and notifying customers of updates to our products.
This may include using automated systems to detect security and safety issues.</li>
<li>
<strong>Safety.
</strong>We use data to protect the safety of our products and our customers.
Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices.
For example, some of our products, such as Outlook or OneDrive, systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing, or malware links.
and we reserve the right to block delivery of a communication or remove content if it violates our terms.</li>
<li>
<strong>Updates.
</strong>We use data we collect to develop product updates and security patches.
For example, we may use information about your device’s capabilities, such as available memory, to provide you a software update or security patch.
Updates and patches are intended to maximize your experience with our products, help you protect the privacy and security of your data, provide new features, and ensure your device is ready to process such updates.</li>
<li>
<strong>Promotional communications.
</strong>We use data we collect to deliver promotional communications.
You can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone.
For information about managing your contact data, email subscriptions, and promotional communications, see the How to access and control your personal data section of this privacy statement.</li>
<li>
<strong>Relevant offers.
</strong>Microsoft uses data to provide you with relevant and valuable information regarding our products.
We analyze data from a variety of sources to predict the information that will be most interesting and relevant to you and deliver such information to you in a variety of ways.
For example, we may predict your interest in gaming and communicate with you about new games you may like.</li>
<li>
<strong>Advertising.
</strong>Microsoft does not use what you say in email, chat, video calls, or voice mail, or your documents, photos, or other personal files to target ads to you.
We use data we collect through our interactions with you, through some of our products, and on third-party web properties, for advertising in our products and on third-party properties.
We may use automated processes to help make advertising more relevant to you.
For more information about how your data is used for advertising, see the Advertising section of this privacy statement.</li>
<li>
<strong>Transacting commerce.
</strong>We use data to carry out your transactions with us.
For example, we process payment information to provide customers with product subscriptions and use contact information to deliver goods purchased from the Microsoft Store.</li>
<li>
<strong>Reporting and business operations.
</strong>We use data to analyze our operations and perform business intelligence.
This enables us to make informed decisions and report on the performance of our business.
</li>
<li>
<strong>Protecting rights and property.
</strong>We use data to detect and prevent fraud, resolve disputes, enforce agreements, and protect our property.
For example, we use data to confirm the validity of software licenses to reduce piracy.
We may use automated processes to detect and prevent activities that violate our rights and the rights of others, such as fraud.</li>
<li>
<strong>Legal compliance.
</strong>We process data to comply with law.
For example, we use the age of our customers to ensure we meet our obligations to protect children’s privacy.
We also process contact information and credentials to help customers exercise their data protection rights.</li>
<li>
<strong>Research.</strong> With appropriate technical and organizational measures to safeguard individuals’ rights and freedoms, we use data to conduct research, including for public interest and scientific purposes.</li>
</ul>Learn moreTop of page<i>
</i>Reasons we share personal dataReasons we share personal data<p>
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized.
We also share data with Microsoft-controlled affiliates and subsidiaries.
with vendors working on our behalf.
when required by law or to respond to legal process.
to protect our customers.
to protect lives.
to maintain the security of our products.
and to protect the rights and property of Microsoft and its customers.
</p>
<p> We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized.
For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service.
If you use a Microsoft product provided by an organization you are affiliated with, such as an employer or school, or use an email address provided by such organization to access Microsoft products, we share certain data, such as interaction data and diagnostic data to enable your organization to manage the products.
When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
</p>
<p> In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries.
We also share personal data with vendors or agents working on our behalf for the purposes described in this statement.
For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.
In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
</p>
<p> Finally, we will retain, access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails in Outlook.com, or files in private folders on OneDrive), when we have a good faith belief that doing so is necessary to do any of the following:
</p>
<ul>
<li>Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
</li>
<li>Protect our customers, for example, to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone.</li>
<li>Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.</li>
<li>Protect the rights or property of Microsoft, including enforcing the terms governing the use of the services—however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customer's private content ourselves, but we may refer the matter to law enforcement.</li>
</ul>
<p> For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Requests Report.
</p>
<p> Please note that some of our products include links to products of third parties whose privacy practices differ from those of Microsoft.
If you provide personal data to any of those products, your data is governed by their privacy policies.
</p>Learn moreTop of page<i>
</i>How to access and control your personal dataHow to access and control your personal data<p>You can also make choices about the collection and use of your data by Microsoft.
You can control your personal data that Microsoft has obtained, and exercise your data protection rights, by contacting Microsoft or using various tools we provide.
In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law.
How you can access or control your personal data will also depend on which products you use.
For example, you can:</p>
<ul>
<li>Control the use of your data for interest-based advertising from Microsoft by visiting our opt-out page.</li>
<li>Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Microsoft.</li>
<li>Access and clear some of your data through the Microsoft privacy dashboard.</li>
</ul>
<p>Not all personal data processed by Microsoft can be accessed or controlled via the tools above.
If you want to access or control personal data processed by Microsoft that is not available via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address in the How to contact us section or by using our web form.</p>
<p> You can access and control your personal data that Microsoft has obtained with tools Microsoft provides to you, which are described below, or by contacting Microsoft.
For instance:</p>
<ul>
<li>If Microsoft obtained your consent to use your personal data, you can withdraw that consent at any time.
</li>
<li>You can request access to, erasure of, and updates to your personal data.
</li>
<li>If you’d like to port your data elsewhere, you can use tools Microsoft provides to do so, or if none are available, you can contact Microsoft for assistance.</li>
</ul>
<p> You can also object to or restrict the use of your personal data by Microsoft.
For example, you can object at any time to our use of your personal data:</p>
<ul>
<li>For direct marketing purposes.
</li>
<li>Where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party.</li>
</ul>
<p> You may have these rights under applicable laws, including the EU General Data Protection Regulation (GDPR), but we offer them regardless of your location.
In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law.
</p>
<p> If your organization, such as your employer, school, or service provider, provides you with access to and is administering your use of Microsoft products, contact your organization to learn more about how to access and control your personal data.
</p>
<p> You can access and control your personal data that Microsoft has obtained, and exercise your data protection rights, using various tools we provide.
The tools most useful to you will depend on our interactions with you and your use of our products.
Here is a general list of tools we provide to help you control your personal data.
specific products may provide additional controls.
</p>
<ul>
<li>
<strong>Microsoft privacy dashboard</strong>.
You can control some of the data Microsoft processes through your use of a Microsoft account on the Microsoft privacy dashboard.
From here, for example, you can view and clear the browsing, search, and location data associated with your Microsoft account.
You can also manage data in your Cortana Notebook and Microsoft Health services.
</li>
<li>
<strong>Microsoft account</strong>.
If you wish to access, edit, or remove the profile information and payment information in your Microsoft account, change your password, add security information or close your account, you can do so by visiting the Microsoft account website.</li>
<li>
<strong>Volume Licensing Service Center (VLSC)</strong>.
If you are a Volume Licensing customer, you can control your contact information and subscription and licensing data in one location by visiting the Volume Licensing Service Center website.</li>
<li>
<strong>Skype</strong>.
If you wish to access, edit, or remove some profile and payment information in your account for Skype or change your password, sign in to your account.</li>
<li>
<strong>Xbox</strong>.
If you use Xbox Live or Xbox.com, you can view or edit your personal data, including billing and account information, privacy settings, and online safety and data sharing preferences by accessing My Xbox on the Xbox console or on the Xbox.com website.</li>
<li>
<strong>Microsoft Store</strong>.
You can access your Microsoft Store profile and account information by visiting Microsoft Store and selecting <strong>View account</strong> or <strong>Order history</strong>.</li>
<li>
<strong>Microsoft.com</strong>.
You can access and update your profile on microsoft.com by visiting your Microsoft account profile page.</li>
<li>If you have a <strong>Microsoft Developer Network</strong> (MSDN) public profile, you can access and edit your data by signing in at MSDN forum.</li>
</ul>
<p> Not all personal data processed by Microsoft can be accessed or controlled via the tools above.
If you want to access or control personal data processed by Microsoft that is not available via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address in the How to contact us section or by using our web form.
We will respond to requests to control your personal data within 30 days.</p>
<p>
<strong>Your communications preferences </strong>
</p>
<p> You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone.
If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message.
You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal Microsoft account, and viewing your communication permissions where you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners.
If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this web form.
These choices do not apply to mandatory service communications that are part of certain Microsoft products, programs, activities, or to surveys or other informational communications that have their own unsubscribe method.
</p>
<p>
<strong>Your advertising choices</strong>
</p>
<p> To opt out of receiving interest-based advertising from Microsoft, visit our opt-out page.
When you opt out, your preference is stored in a cookie that is specific to the web browser you are using.
The opt-out cookie has an expiration date of five years.
If you delete the cookies on your device, you need to opt out again.
</p>
<p> You can also link your opt-out choice with your personal Microsoft account.
It will then apply on any device where you use that account and will continue to apply until someone signs in with a different personal Microsoft account on that device.
If you delete the cookies on your device, you will need to sign in again for the settings to apply.
</p>
<p> For Microsoft-controlled advertising that appears in apps on Windows, you may use the opt-out linked to your personal Microsoft account, or opt out of interest-based advertising by turning off the advertising ID in Windows settings.</p>
<p> Because the data used for interest-based advertising is also used for other necessary purposes (including providing our products, analytics, and fraud detection), opting out of interest-based advertising does not stop that data collection.
You will continue to get ads, although they may be less relevant to you.
</p>
<p> You can opt out of receiving interest-based advertising from third parties we partner with by visiting their sites (see above).</p>
<p>
<strong>Browser-based controls </strong>
</p>
<p> When you use a browser, you can control your personal data using certain features.
For example:</p>
<ul>
<li>
<strong>Cookie controls</strong>.
You can control the data stored by cookies and withdraw consent to cookies by using the browser-based cookie controls described in the Cookies section of this privacy statement.
</li>
<li>
<strong>Tracking protection</strong>.
You can control the data third-party sites can collect about you using Tracking Protection in Internet Explorer (versions 9 and up).
This feature will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add.
</li>
<li>
<strong>Browser controls for "Do Not Track."</strong> Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked.
Because there is not yet a common understanding of how to interpret the DNT signal, Microsoft services do not currently respond to browser DNT signals.
We continue to work with the online industry to define a common understanding of how to treat DNT signals.
In the meantime, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving interest-based advertising from Microsoft as described above.
</li>
</ul>Learn moreTop of page<i>
</i>Cookies and similar technologiesCookies and similar technologies<p>Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.
Microsoft apps use additional identifiers, such as the advertising ID in Windows described in the Advertising ID section of this privacy statement, for similar purposes.</p>
<p>We also use “web beacons” to help deliver cookies and gather usage and performance data.
Our websites may include web beacons, cookies, or similar technologies from third-party service providers.</p>
<p>
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies.
For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.
</p>
<p>Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.
Some cookies are placed by third parties acting on our behalf.
We use cookies and similar technologies to store and honor your preferences and settings, enable you to sign-in, provide interest-based advertising, combat fraud, analyze how our products perform, and fulfill other legitimate purposes described below.
Microsoft apps use additional identifiers, such as the advertising ID in Windows, for similar purposes, and many of our websites and applications also contain web beacons or other similar technologies, as described below.
</p>
<p>
<strong>Our use of cookies and similar technologies</strong>
</p>
<p>Microsoft uses cookies and similar technologies for several purposes, depending on the context or product, including:</p>
<ul>
<li>
<strong>Storing your preferences and settings</strong>.
We use cookies to store your preferences and settings on your device, and to enhance your experiences.
For example, if you enter your city or postal code to get local news or weather information on a Microsoft website, depending on your settings, we store that data in a cookie so that you will see the relevant local information when you return to the site.
Saving your preferences with cookies, such as your preferred language, prevents you from having to set your preferences repeatedly.
If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.</li>
<li>
<strong>Sign-in and authentication</strong>.
We use cookies to authenticate you.
When you sign in to a website using your personal Microsoft account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device.
This cookie allows you to move from page to page within the site without having to sign in again on each page.
You can also save your sign-in information so you do not have to sign in each time you return to the site.</li>
<li>
<strong>Security</strong>.
We use cookies to process information that helps us secure our products, as well as detect fraud and abuse.</li>
<li>
<strong>Storing information you provide to a website</strong>.
We use cookies to remember information you shared.
When you provide information to Microsoft, such as when you add products to a shopping cart on Microsoft websites, we store the data in a cookie for the purpose of remembering the information.</li>
<li>
<strong>Social media</strong>.
Some of our websites include social media cookies, including those that enable users who are signed in to the social media service to share content via that service.
</li>
<li>
<strong>Feedback</strong>.
Microsoft uses cookies to enable you to provide feedback on a website.
</li>
<li>
<strong>Interest-based advertising</strong>.
Microsoft uses cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you.
You can opt out of receiving interest-based advertising from Microsoft as described in the How to access and control your personal data section of this privacy statement.
</li>
<li>
<strong>Showing advertising</strong>.
Microsoft uses cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen, for example, so you don’t see the same one repeatedly.</li>
<li>
<strong>Analytics</strong>.
We use first- and third-party cookies and other identifiers to gather usage and performance data.
For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products.</li>
<li>
<strong>Performance</strong>.
Microsoft uses cookies to understand and improve how our products perform.
For example, we use cookies to gather data that helps with load balancing.
this helps ensure that our websites remain up and running.
</li>
</ul>
<p>Some of the cookies we commonly use are listed below.
This list is not exhaustive, but it is intended to illustrate the primary purposes for which we typically set cookies.
If you visit one of our websites, the site will set some or all of the following cookies:</p>
<ul>
<li>
<strong>MUID, MC1, and MSFPC.</strong> Identifies unique web browsers visiting Microsoft sites.
These cookies are used for advertising, site analytics, and other operational purposes.
</li>
<li>
<strong>ANON.</strong> Contains the ANID, a unique identifier derived from your Microsoft account, which is used for advertising, personalization, and operational purposes.
It is also used to preserve your choice to opt out of interest-based advertising from Microsoft if you have chosen to associate the opt-out with your Microsoft account.</li>
<li>
<strong>CC.</strong> Contains a country code as determined from your IP address.
</li>
<li>
<strong>PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth, WLSSC, MSPProf.
</strong>Helps to authenticate you when you sign in with your Microsoft account.
</li>
<li>
<strong>MC0.</strong> Detects whether cookies are enabled in the browser.
</li>
<li>
<strong>MS0.</strong> Identifies a specific session.</li>
<li>
<strong>NAP.</strong> Contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Microsoft account profile.</li>
<li>
<strong>MH.</strong> Appears on co-branded sites where Microsoft is partnering with an advertiser.
This cookie identifies the advertiser, so the right ad is selected.
</li>
<li>
<strong>childinfo, kcdob, kcrelid, kcru, pcfm.</strong> Contains information that Microsoft account uses within its pages in relation to child accounts.</li>
<li>
<strong>MR.</strong> Used to collect information for analytics purposes.
</li>
<li>
<strong>x-ms-gateway-slice.</strong> Identifies a gateway for load balancing.</li>
<li>
<strong>TOptOut.</strong> Records your decision not to receive interest-based advertising delivered by Microsoft.</li>
</ul>
<p>In addition to the cookies Microsoft sets when you visit our websites, third parties can also set cookies when you visit Microsoft sites.
For example:</p>
<ul>
<li>Companies we hire to provide services on our behalf, such as site analytics, place cookies when you visit our sites.
See opt-out links below.</li>
<li>Companies that deliver content, such as videos or news, or ads on Microsoft sites, place cookies on their own.
These companies use the data they process in accordance with their privacy policies, which may enable these companies to collect and combine information about your activities across websites, apps, or online services.</li>
</ul>
<p>
<strong>How to control cookies</strong>
</p>
<p>Most web browsers automatically accept cookies but provide controls that allow you to block or delete them.
For example, in Microsoft Edge, you can block or delete cookies by selecting <strong>Settings </strong>><strong> Privacy </strong>><strong> Advanced Settings</strong> >.
<strong>Cookies</strong>.
Please refer to your browser's privacy or help documentation to find Instructions for blocking or deleting cookies in other browsers.</p>
<p>Certain features of Microsoft products depend on cookies.
If you choose to block cookies, you cannot sign in or use some of those features, and preferences that are dependent on cookies will be lost.
If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, are deleted and will need to be recreated.
</p>
<p>Additional privacy controls that can impact cookies, including the Tracking Protection feature of Microsoft browsers, are described in the How to access and control your personal data section of this privacy statement.
</p>
<p>
<strong>Our use of web beacons and analytics services</strong>
</p>
<p>Some Microsoft webpages contain electronic tags known as web beacons that we use to help deliver cookies on our websites, count users who have visited those websites, and deliver co-branded products.
We also include web beacons or similar technologies in our electronic communications to determine whether you open and act on them.</p>
<p>In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements.
This helps us develop statistics on how often clicking on an advertisement on a Microsoft website results in a purchase or other action on the advertiser's website.
</p>
<p>Finally, Microsoft products often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations.
These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites, or other products.
However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address).
You can opt out of data collection or use by some of these analytics providers by clicking any of the following links: Adjust, AppsFlyer, Clicktale, Flurry Analytics, Google Analytics (requires you to install a browser add-on), Kissmetrics, Mixpanel, Nielsen, Visible Measures, or WebTrends.
</p>
<p>
<strong>Other similar technologies</strong>
</p>
<p>In addition to standard cookies and web beacons, our products can also use other similar technologies to store and read data files on your computer.
This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.
But, like standard cookies, these technologies can also store a unique identifier for your computer, which can then track behavior.
These technologies include Local Shared Objects (or "Flash cookies") and Silverlight Application Storage.</p>
<p>
<strong>Local Shared Objects or "Flash cookies."</strong> Websites that use Adobe Flash technologies can use Local Shared Objects or "Flash cookies" to store data on your computer.
To learn how to manage or block Flash cookies, go to the Flash Player help page.</p>
<p>
<strong>Silverlight Application Storage</strong>.
Websites or applications that use Microsoft Silverlight technology also have the ability to store data by using Silverlight Application Storage.
To learn how to manage or block such storage, see the Silverlight section of this privacy statement.</p>Learn moreTop of page<i>
</i>Products provided by your organization—notice to end usersProducts provided by your organization—notice to end users<p> If you use a Microsoft product or use an email address to access Microsoft products and that product or email address was provided by an organization you are affiliated with, such as an employer or school, that organization can:</p>
<ul>
<li>Control and administer your Microsoft product and product account, including controlling privacy-related settings of the product or product account.</li>
<li>Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your Microsoft product and product accounts.</li>
</ul>
<p>If you lose access to your work or school account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work or school account to sign in to such products.
</p>
<p> Many Microsoft products are intended for use by organizations, such as schools and businesses.
Please see the Enterprise and developer products section of this privacy statement.
If your organization provides you with access to Microsoft products, your use of the Microsoft products is subject to your organization's policies, if any.
You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator.
When you use social features in Microsoft products, other users in your network may see some of your activity.
To learn more about the social features and other functionality, please review documentation or help content specific to the Microsoft product.
Microsoft is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
</p>Top of page<i>
</i>Microsoft accountMicrosoft account<p> With a Microsoft account, you can sign in to Microsoft products, as well as those of select Microsoft partners.
Personal data associated with your Microsoft account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites.
Signing in to your Microsoft account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Microsoft account, and enables other features.
</p>
<p> There are three types of Microsoft account:
</p>
<ul>
<li>When you create your own Microsoft account tied to your personal email address, we refer to that account as a <strong>personal Microsoft account</strong>.
</li>
<li>When you or your organization (such as an employer or your school) create your Microsoft account tied to your email address provided by that organization, we refer to that account as a <strong>work or school account</strong>.
</li>
<li>When you or your service provider (such as a cable or internet service provider) create your Microsoft account tied to your email address with your service provider’s domain, we refer to that account as a <strong>third-party account</strong>.
</li>
</ul>
<p> If you sign into a service offered by a third party with your Microsoft account, you will share with that third party the account data required by that service.
</p>
<p>With a Microsoft account, you can sign into Microsoft products, as well as those of select Microsoft partners.
Personal data associated with your Microsoft account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites.
Signing into your Microsoft account enables personalization, consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Microsoft account, and enables other features.
There are three types of Microsoft account:</p>
<ul>
<li>When you create your own Microsoft account tied to your personal email address, we refer to that account as a <strong>personal Microsoft account</strong>.
</li>
<li>When you or your organization (such as an employer or your school) create your Microsoft account tied to your email address provided by that organization, we refer to that account as a <strong>work or school account</strong>.
</li>
<li>When you or your service provider (such as a cable or internet service provider) create your Microsoft account tied to your email address with your service provider’s domain, we refer to that account as a <strong>third-party account</strong>.
</li>
</ul>
<p>
<strong>Personal Microsoft accounts</strong>.
The data associated with your personal Microsoft account, and how that data is used, depends on how you use the account.</p>
<ul>
<li>
<strong>Creating your Microsoft account</strong>.
When you create a personal Microsoft account, you will be asked to provide certain personal data and we will assign a unique ID number to identify your account and associated information.
While some products, such as those involving payment, require a real name, you can sign in to and use other Microsoft products without providing your real name.
Some data you provide, such as your display name, email address, and phone number, can be used to help others find and connect with you within Microsoft products.
For example, people who know your display name, email address, or phone number can use it to search for you on Skype and send you an invite to connect with them.
Note that if you use a work or school email address to create a personal Microsoft account, your employer or school may gain access to your data.
In some cases, you will need to change the email address to a personal email address in order to continue accessing consumer-oriented products (such as Xbox Live).
</li>
<li>
<strong>Signing in to Microsoft account</strong>.
When you sign in to your Microsoft account, we create a record of your sign-in, which includes the date and time, information about the product you signed in to, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.</li>
<li>
<strong>Signing in to Microsoft products</strong>.
Signing in to your account enables improved personalization, provides seamless and consistent experiences across products and devices, permits you to access and use cloud data storage, allows you to make payments using payment instruments stored in your Microsoft account, and enables other enhanced features and settings.
When you sign in to your account, you will stay signed in until you sign out.
If you add your Microsoft account to a Windows device (version 8 or higher), Windows will automatically sign you in to products that use Microsoft account when you access those products on that device.
When you are signed in, some products will display your name or username and your profile photo (if you have added one to your profile) as part of your use of Microsoft products, including in your communications, social interactions, and public posts.</li>
<li>
<strong>Signing in to third-party products</strong>.
If you sign in to a third-party product with your Microsoft account, you will share data with the third party in accordance with the third party’s privacy policy.
The third party will also receive the version number assigned to your account (a new version number is assigned each time you change your sign-in data).
and information that describes whether your account has been deactivated.
If you share your profile data, the third party can display your name or user name and your profile photo (if you have added one to your profile) when you are signed in to that third-party product.
If you chose to make payments to third-party merchants using your Microsoft account, Microsoft will pass information stored in your Microsoft account to the third party or its vendors (e.g., payment processors) as necessary to process your payment and fulfill your order (such as name, credit card number, billing and shipping addresses, and relevant contact information).
The third party can use or share the data it receives when you sign in or make a purchase according to its own practices and policies.
<strong>You should carefully review the privacy statement for each product you sign in to and each merchant you purchase from to determine how it will use the data it collects.</strong>
</li>
</ul>
<p>
<strong>Work or school accounts</strong>.
The data associated with a work or school account, and how it will be used, is generally similar to the use and collection of data associated with a personal Microsoft account.</p>
<p>If your employer or school uses Azure Active Directory (AAD) to manage the account it provides you, you can use your work or school account to sign in to Microsoft products, such as Office 365, and third-party products provided to you by your organization.
If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification.
And, if allowed by your organization, you may also use your work or school account to sign in to Microsoft or third-party products that you acquire for yourself.</p>
<p>If you sign in to Microsoft products with a work or school account, note:</p>
<ul>
<li>The owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files, including data stored in products provided to you by your organization, and products you acquire by yourself.</li>
<li>Your use of the products is subject to your organization’s policies, if any.
You should consider both your organization’s policies and whether you are comfortable enabling your organization to access your data before you choose to use your work or school account to sign in to products you acquire for yourself.
</li>
<li>If you lose access to your work or school account (if you change employers, for example), you may lose access to products, including content associated with those products, you acquired on your own behalf if you used your work or school account to sign in to such products.</li>
<li>Microsoft is not responsible for the privacy or security practices of your organization, which may differ from those of Microsoft.</li>
<li>If your organization is administering your use of Microsoft products, please direct your privacy inquiries, including any requests to exercise your data subject rights, to your administrator.
See also the Notice to end users section of this privacy statement.
</li>
</ul>
<p>
<strong>Third-party accounts</strong>.
The data associated with a third-party Microsoft account, and how it will be used, is generally similar to the use and collection of data associated with a personal Microsoft account.
Your service provider has control over your account, including the ability to access or delete your account.
<strong>You should carefully review the terms the third party provided you to understand what it can do with your account.</strong>
</p>Learn moreTop of page<i>
</i>Other important privacy informationOther important privacy information<p>Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data.
You can find more information on Microsoft and our commitment to protecting your privacy at Microsoft Privacy.</p>Learn moreTop of page<i>
</i>Security of personal dataSecurity of personal data<p>Microsoft is committed to protecting the security of your personal data.
We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure.
For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
When we transmit highly confidential data (such as a credit card number or password) over the internet, we protect it through the use of encryption.
Microsoft complies with applicable data protection laws, including applicable security breach notification laws.
</p>Top of page<i>
</i>Where we store and process personal dataWhere we store and process personal data<p> Personal data collected by Microsoft may be stored and processed in your region, in the United States, and in any other country where Microsoft or its affiliates, subsidiaries, or service providers operate facilities.
Microsoft maintains major data centers in Australia, Austria, Brazil, Canada, Chile, Finland, France, Germany, Hong Kong, India, Ireland, Japan, Korea, Luxembourg, Malaysia, the Netherlands, Singapore, South Africa, the United Kingdom, and the United States.
Typically, the primary storage location is in the customer’s region or in the United States, often with a backup to a data center in another region.
The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem.
We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.</p>
<p> We transfer personal data from the European Economic Area, the United Kingdom, and Switzerland to other countries, some of which have not yet been determined by the European Commission to have an adequate level of data protection.
For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints.
When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.
To learn more about the European Commission’s decisions on the adequacy of the protection of personal data in the countries where Microsoft processes personal data, see this article on the European Commission website.</p>
<p> Microsoft Corporation complies with the EU-U.S.
Privacy Shield Framework and Swiss-U.S.
Privacy Shield Framework as set forth by the U.S.
Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States.
Microsoft Corporation has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.
If third-party agents process personal data on our behalf in a manner inconsistent with the principles of either Privacy Shield framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage.
The controlled U.S.
subsidiaries of Microsoft Corporation, as identified in our self-certification submission, also adhere to the Privacy Shield Principles—for more info, see the list of Microsoft U.S.
entities or subsidiaries adhering to the Privacy Shield Principles.</p>
<p> If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our certification, visit the Privacy Shield website.</p>
<p> If you have a question or complaint related to participation by Microsoft in the EU-U.S.
or Swiss-U.S.
Privacy Shield, we encourage you to contact us via our web form.
For any complaints related to the Privacy Shield frameworks that Microsoft cannot resolve directly, we have chosen to cooperate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, and with the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals.
Please contact us if you’d like us to direct you to your data protection authority contacts.
As further explained in the Privacy Shield Principles, binding arbitration is available to address residual complaints not resolved by other means.
Microsoft is subject to the investigatory and enforcement powers of the U.S.
Federal Trade Commission (FTC).
</p>Top of page<i>
</i>Our retention of personal dataOur retention of personal data<p>Microsoft retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Because these needs can vary for different data types, the context of our interactions with you or your use of products, actual retention periods can vary significantly.</p>
<p>Other criteria used to determine the retention periods include:</p>
<ul>
<li>
<strong>Do customers provide, create, or maintain the data with the expectation we will retain it until they affirmatively remove it?</strong> Examples include a document you store in OneDrive, or an email message you keep in your Outlook.com inbox.
In such cases, we would aim to maintain the data until you actively delete it, such as by moving an email from your Outlook.com inbox to the Deleted Items folder, and then emptying that folder (when your Deleted Items folder is emptied, those emptied items remain in our system for up to 30 days before final deletion).
(Note that there may be other reasons why the data has to be deleted sooner, for example if you exceed limits on how much data can be stored in your account.)</li>
<li>
<strong>Is there an automated control, such as in the Microsoft privacy dashboard, that enables the customer to access and delete the personal data at any time?</strong> If there is not, a shortened data retention time will generally be adopted.</li>
<li>
<strong>Is the personal data of a sensitive type?</strong> If so, a shortened retention time would generally be adopted.
</li>
<li>
<strong>Has Microsoft adopted and announced a specific retention period for a certain data type?</strong> For example, for Bing search queries, we de-identify stored queries by removing the entirety of the IP address after 6 months, and cookie IDs and other cross-session identifiers after 18 months.</li>
<li>
<strong>Has the user provided consent for a longer retention period?</strong> If so, we will retain data in accordance with your consent.</li>
<li>
<strong>Is Microsoft subject to a legal, contractual, or similar obligation to retain or delete the data?</strong> Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data retained for the purposes of litigation.
Conversely, if we are required by law to remove unlawful content, we will do so.</li>
</ul>Top of page<i>
</i>AdvertisingAdvertising<p>Advertising allows us to provide, support, and improve some of our products.
Microsoft does not use what you say in email, chat, video calls or voice mail, or your documents, photos, or other personal files to target ads to you.
We use other data, detailed below, for advertising in our products and on third-party properties.
For example:</p>
<ul>
<li>Microsoft may use data we collect to select and deliver some of the ads you see on Microsoft web properties, such as Microsoft.com, MSN, and Bing.</li>
<li>When the advertising ID is enabled in Windows 10 as part of your privacy settings, third parties can access and use the advertising ID (much the same way that websites can access and use a unique identifier stored in a cookie) to select and deliver ads in such apps.</li>
<li>We may share data we collect with third parties, such as Oath, AppNexus, or Facebook (see below), so that the ads you see in our products, their products, or other sites and apps serviced by these partners are more relevant and valuable to you.
</li>
<li>Advertisers may choose to place our web beacons on their sites, or use similar technologies, in order to allow Microsoft to collect information on their sites such as activities, purchases, and visits.
we use this data on behalf of our advertising customers to provide ads.
</li>
</ul>
<p>The ads that you see may be selected based on data we process about you, such as your interests and favorites, your location, your transactions, how you use our products, your search queries, or the content you view.
For example, if you view content on MSN about automobiles, we may show advertisements about cars.
if you search “pizza places in Seattle” on Bing, you may see advertisements in your search results for restaurants in Seattle.</p>
<p>The ads that you see may also be selected based on other information learned about you over time using demographic data, location data, search queries, interests and favorites, usage data from our products and sites, as well as the sites and apps of our advertisers and partners.
We refer to these ads as "interest-based advertising" in this statement.
For example, if you view gaming content on xbox.com, you may see offers for games on MSN.
To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites.
If you opt out of receiving interest-based advertising, data associated with these cookies will not be used.</p>
<p>Further details regarding our advertising-related uses of data include:</p>
<ul>
<li>
<strong>Advertising industry best practices and commitments</strong>.
Microsoft is a member of the Network Advertising Initiative (NAI) and adheres to the NAI Code of Conduct.
We also adhere to the following self-regulatory programs: <ul>
<li>In the US: Digital Advertising Alliance (DAA)</li>
<li>In Europe: European Interactive Digital Advertising Alliance (EDAA)</li>
<li>In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC)</li>
</ul>
</li>
<li>
<strong>Health-related ad targeting</strong>.
In the United States, we provide interest-based advertising based on a limited number of standard, non-sensitive health-related interest categories, including allergies, arthritis, cholesterol, cold and flu, diabetes, gastrointestinal health, headache / migraine, healthy eating, healthy heart, men’s health, oral health, osteoporosis, skin health, sleep, and vision / eye care.
We will also target ads based on custom, non-sensitive health-related interest categories as requested by advertisers.</li>
<li>
<strong>Children and advertising</strong>.
We do not deliver interest-based advertising to children whose birthdate in their Microsoft account identifies them as under 16 years of age.</li>
<li>
<strong>Data retention</strong>.
For interest-based advertising, we retain data for no more than 13 months, unless we obtain your consent to retain the data longer.</li>
<li>
<strong>Data sharing</strong>.
In some cases, we share with advertisers reports about the data we have collected on their sites or ads.
</li>
</ul>
<p>
<strong>Data collected by other advertising companies</strong>.
Advertisers sometimes include their own web beacons (or those of their other advertising partners) within their advertisements that we display, enabling them to set and read their own cookie.
Additionally, Microsoft partners with third-party ad companies to help provide some of our advertising services, and we also allow other third-party ad companies to display advertisements on our sites.
These third parties may place cookies on your computer and collect data about your online activities across websites or online services.
These companies currently include, but are not limited to: A9, AppNexus, Criteo, Facebook, MediaMath, nugg.adAG, Oath, Rocket Fuel, and Yahoo!.
Select any of the preceding links to find more information on each company's practices, including the choices it offers.
Many of these companies are also members of the NAI or DAA, which each provide a simple way to opt out of ad targeting from participating companies.</p>Top of page<i>
</i>Collection of data from childrenCollection of data from children<p> When a Microsoft product collects age, and there is an age in your jurisdiction under which parental consent or authorization is required to use the product, the product will either block users under that age or will ask them to provide consent or authorization from a parent or guardian before they can use it.
We will not knowingly ask children under that age to provide more data than is necessary to provide for the product.
</p>
<p> Once parental consent or authorization is granted, the child's account is treated much like any other account.
The child can access communication services, like Outlook and Skype, and can freely communicate and share data with other users of all ages.</p>
<p> Parents can change or revoke the consent choices previously made, and review, edit, or request the deletion of the personal data of children for whom they provided consent or authorization.
For example, parents can access their personal Microsoft account and select <strong>Permissions</strong>.
For users of Minecraft for PC/Java and other Mojang games, parents can visit the Mojang Account page.</p>Top of page<i>
</i>Preview or free-of-charge releasesPreview or free-of-charge releases<p>Microsoft offers preview, insider, beta or other free-of-charge products and features ("previews") to enable you to evaluate them while providing Microsoft with data about your use of the product, including feedback and device and usage data.
As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products.
If you participate in previews, we may contact you about your feedback or your interest in continuing to use the product after general release.</p>Top of page<i>
</i>Changes to this privacy statementChanges to this privacy statement<p> We update this privacy statement when necessary to provide greater transparency or in response to:</p>
<ul>
<li>Feedback from customer, regulators, industry, or other stakeholders.</li>
<li>Changes in our products.</li>
<li>Changes in our data processing activities or policies.</li>
</ul>
<p> When we post changes to this statement, we will revise the "last updated" date at the top of the statement and describe the changes on the Change history page.
If there are material changes to the statement, such as a change to the purposes of processing of personal data that is not consistent with the purpose for which it was originally collected, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.
We encourage you to periodically review this privacy statement to learn how Microsoft is protecting your information.</p>Top of page<i>
</i>How to contact usHow to contact us<p>If you have a privacy concern, complaint, or question for the Microsoft Chief Privacy Officer or EU Data Protection Officer, please contact us by using our web form.
We will respond to questions or concerns within 30 days.
You can also raise a concern or lodge a complaint with a data protection authority or other official with jurisdiction.</p>
<p>Unless otherwise stated, Microsoft Corporation and, for those in the European Economic Area, the United Kingdom, and Switzerland, Microsoft Ireland Operations Limited are data controllers for personal data we collect through the products subject to this statement.
Our addresses are:</p>
<ul>
<li>Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA.
Telephone: +1 (425) 882 8080.
</li>
<li>Microsoft Ireland Operations Limited, Attn: Data Protection Officer, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.
Telephone: +353 (0) 1 295 3826.</li>
</ul>
<p>Skype Communications S.à r.l.
23-29 Rives de Clausen L-2165 Luxembourg, Luxembourg, is a data controller for Skype.
To contact us in relation to Skype software or products, please visit the Skype Help page to submit a support request to the Skype customer support team.</p>
<p> To find the Microsoft subsidiary in your country or region, see the list of Microsoft office locations around the world.</p>
<p> Where French law applies, you can also send us specific instructions regarding the use of your personal data after your death, by using our web form.</p>
<p> If you have a technical or support question, please visit Microsoft Support to learn more about Microsoft Support offerings.
If you have a personal Microsoft account password question, please visit Microsoft account support.
</p>Top of page<i>
</i>Product-specific details:Enterprise and developer productsEnterprise and developer products<p> Enterprise and Developer Products are Microsoft products and related software offered to and designed primarily for use by organizations and developers.
They include:
</p>
<ul>
<li>Cloud services, referred to as Online Services in the Microsoft Online Services Terms (OST), such as Office 365, Microsoft Azure, Microsoft Dynamics365, Microsoft Intune, and Microsoft Azure Stack, for which an organization (our customer) contracts with Microsoft for the services (“Enterprise Online Services”).
</li>
<li>Other enterprise and developer cloud-based services, such as PlayFab Services.
</li>
<li>Server and developer products, such as Windows Server, SQL Server, Visual Studio, and System Center (“Enterprise and Developer Software”).</li>
<li>Appliances and hardware used for storage infrastructure, such as StorSimple (“Enterprise Appliances”).</li>
<li>Developer services such as Bot Framework, Cortana Skills Kit, and Botlet Store.</li>
<li>Professional services referred to in the OST that are available with Enterprise Online Services, such as onboarding services, data migration services, data science services, or services to supplement existing features in the Enterprise Online Services.</li>
</ul>
<p>
<strong>
<em>In the event of a conflict between this Microsoft privacy statement and the terms of any agreement(s) between a customer and Microsoft for Enterprise and Developer Products, the terms of those agreement(s) will control.</em>
</strong>
</p>
<p>
<strong>
<em>You can also learn more about our Enterprise and Developer Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.</em>
</strong>
</p>
<p> If any of the terms below are not defined in this Privacy Statement or the OST, they have the definitions below.
</p>
<p>
<strong>General</strong>.
When a customer tries, purchases, uses, or subscribes to Enterprise and Developer Products, or obtains support for or professional services with such products, Microsoft collects data to provide the service (including uses compatible with providing the service), provide the best experiences with our products, operate our business, and communicate with the customer.
For example:
</p>
<ul>
<li>When a customer engages with a Microsoft sales representative, we collect the customer’s name and contact data, along with information about the customer’s organization, to support that engagement.</li>
<li>When a customer interacts with a Microsoft support professional, we collect device and usage data or error reports to diagnose and resolve problems.</li>
<li>When a customer pays for products, we collect contact and payment data to process the payment.</li>
<li>When Microsoft sends communications to a customer, we use data to personalize the content of the communication.</li>
<li>When a customer engages with Microsoft for professional services, we collect the name and contact data of the customer’s designated point of contact and use information provided by the customer to perform the services that the customer has requested.</li>
</ul>
<p> The Enterprise and Developer Products enable you to purchase, subscribe to, or use other products and online services from Microsoft or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.
</p>Learn moreTop of page<i>
</i>Enterprise online servicesEnterprise online services<p> To provide the Enterprise Online Services, Microsoft collects Customer Data, Administrator Data, Payment Data, and Support Data.
</p>
<p> We use Customer Data, Support Data, and Personal Data as described in the OST and the Microsoft Trust Center.
Customer is the controller of Personal Data and Microsoft is the processor of such data, except when (a) Customer acts as a processor of Personal Data, in which case Microsoft is a subprocessor or (b) stated otherwise in the OST.</p>
<p>Administrator Data is the information provided to Microsoft during sign-up, purchase, or administration of Enterprise Online Services.
We use Administrator Data to provide the Enterprise Online Services, complete transactions, service the account, detect and prevent fraud, and comply with our legal obligations.
Administrator Data includes the name, address, phone number, and email address you provide, as well as aggregated usage data related to your account, such as the controls you select.
Administrator Data also includes contact information of your colleagues and friends if you agree to provide it to Microsoft for the limited purpose of sending them an invitation to use the Enterprise Online Services.
we contact those individuals with communications that include information about you, such as your name and profile photo.</p>
<p> As needed, we use Administrator Data to contact you to provide information about your account, subscriptions, billing, and updates to the Enterprise Online Services, including information about new features, security, or other technical issues.
We also contact you regarding third-party inquiries we receive regarding use of the Enterprise Online Services, as described in your agreement.
You cannot unsubscribe from these non-promotional communications.
We may also contact you regarding information and offers about other products and services, or share your contact information with Microsoft's partners.
When such a partner has specific services or solutions to meet your needs, or to optimize your use of the Enterprise Online Services, we may share limited, aggregated information about your organization’s account with the partner.
Microsoft will not share your confidential information or contact information with the authorized partner unless we have sufficient rights to do so.
You can manage your contact preferences or update your information in your account profile.</p>
<p> We use payment data to complete transactions, as well as to detect and prevent fraud.</p>
<p> Some Enterprise Online Services require, or are enhanced by, the installation of local software (e.g., agents, device management applications) on a device.
At your direction, the local software may transmit (i) data, which can include Customer Data, from a device or appliance to or from the Enterprise Online Services.
or (ii) logs or error reports to Microsoft for troubleshooting purposes.
The Enterprise Online Services, including local software, collect device and usage data that is transmitted to Microsoft and analyzed to improve the quality, security, and integrity of our products.</p>
<p>Bing Search Services, as defined in the OST, use data such as search queries as described in the Bing section of this privacy statement.
</p>Top of page<i>
</i>Enterprise and developer software and enterprise appliancesEnterprise and developer software and appliances<p>Enterprise and developer software and enterprise appliances collect data to operate effectively and provide you the best experiences.
The data we collect depends on the features you use, as well as your configuration and settings, but it is generally limited to device and usage data.
Customers have choices about the data they provide.
Here are examples of the data we collect:</p>
<ul>
<li>During installation or when you upgrade an enterprise and developer software, we may collect device and usage data to learn whether you experience any difficulties.</li>
<li>When you use enterprise software or enterprise appliances, we may collect device and usage data to learn about your operating environment to improve security features.</li>
<li>When you experience a crash using enterprise software or enterprise appliances, you may choose to send Microsoft an error report to help us diagnose the problem and deliver customer support.</li>
</ul>
<p> Microsoft uses the data we collect from enterprise and developer software and enterprise appliances to provide and improve our products, to deliver customer support, to activate the product, to communicate with you, and to operate our business.
</p>
<p> Microsoft SQL Server is a relational database management platform and includes products that can be installed separately (such as SQL Server Management Studio).
For detailed information about what data we collect, how we use it, and how to manage your privacy options, visit the SQL Server privacy page.
If you work in an organization, your administrator can set certain telemetry settings in SQL Server via Group Policy.
</p>Top of page<i>
</i>Productivity and communications productsProductivity and communications products<p>Productivity and communications products are applications, software, and services you can use to create, store, and share documents, as well as communicate with others.</p>Learn moreTop of page<i>
</i>OfficeOffice<p> Office is a collection of productivity services and applications including Word, Excel, PowerPoint, and Outlook, among others.
For more details about Outlook, see the Outlook section of this privacy statement.
Office is a service that is comprised of client software applications and connected online services that span many platforms and have numerous interdependent experiences.
Various Office services enable you to use your file content for designs and recommendations, collaborate with others within your documents, and provide you functionality from other Microsoft products, such as Bing and third-party connected products.
If you work in an organization, your administrator may turn off or disable these connected services.
Prior to Office 365 version 1904, you can change your privacy settings in the Privacy Options of the Microsoft Office Trust Center.
For more information, see View my options and settings in the Microsoft Office Trust Center.
Starting with Version 1904 of Office 365, you can access new, updated, and improved privacy controls by selecting <strong>File</strong> >.
<strong>Account</strong> >.
<strong>Account Privacy</strong>.
See Account Privacy Settings for more information.
</p>
<p>
<strong>Office Roaming Service</strong>.
The Office Roaming Service helps keep your Office settings up to date across your devices running Office.
When you sign in to Office with your Microsoft account or an account issued by your organization, the Office Client Policy Service is turned on and syncs some of your customized Office settings to Microsoft servers (such as a list of most recently used documents and the last location viewed within a document).
When you sign in to Office on another device with the same account, the Office Roaming Service downloads your settings from Microsoft servers and applies them to the additional device.
The Office Roaming Service also applies some of your customized Office settings when you sign in to Office.com.
When you sign out of Office, the Office Roaming Service removes your Office settings from your device.
Any changes you made to your customized Office settings are sent to Microsoft servers.</p>
<p>
<strong>Microsoft Updates</strong>.
Office uses either Microsoft Update or Click-to-Run services to provide you with security and other important updates.
See the Update Services section of this privacy statement for more information about Microsoft Update.</p>
<p>
<strong>Click-to-Run Update Service</strong>.
The Click-to-Run Update Service allows you to install certain Microsoft Office products over the internet.
The Click-to-Run Update Service also automatically detects online updates to Click-to-Run-enabled products on your device and downloads and installs them automatically.</p>
<p>
<strong>Diagnostic Data</strong>.
Diagnostic data is used to (i) keep Office secure and up to date.
(ii) detect, diagnose, and remediate problems.
and (iii) make product improvements.
This data does not include a user's name or email address, the content of the user's files, or information about apps unrelated to Office.
Users have a choice between two different levels of diagnostic data collection, Required and Optional.
</p>
<ul>
<li>
<strong>Required</strong>.
The minimum data necessary to help keep Office secure, up to date, and performing as expected on the device it's installed on.
</li>
<li>
<strong>Optional</strong>.
Additional data that helps us make product improvements and provides enhanced information to help us detect, diagnose, and remediate issues.</li>
</ul>
<p> See Diagnostic Data in Office for more information.
</p>
<p>
<strong>Connected Experiences</strong>.
Office continues to provide more experiences in client applications that are connected to and backed by cloud-based services.
In order to ensure that all these connected experiences will be reliable, up to date, remain secure, and perform as expected, necessary service data may be collected whenever you use a connected experience.
</p>
<p> Office consists of client software applications and connected experiences designed to enable you to create, communicate, and collaborate more effectively.
Working with others on a document stored on OneDrive for Business or translating the contents of a Word document into a different language are examples of connected experiences.
There are two types of connected experiences.
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<strong>Experiences that analyze your content</strong>.