Odometer remains 0 on one phone (Redmi 9T) out of 500 users

[peterbodo]

Your Environment

• Plugin version: "react-native-background-geolocation": "^4.9.4",
• Platform: Android
• Device manufacturer / model: Redmi 9T
• Plugin config provided to #ready:

{
    locationAuthorizationRequest: "Always",
    backgroundPermissionRationale: {
        title: "Engedélyezed, hogy a {applicationName} hozzáférjen a helyadatokhoz a háttérben?",
        message:
            "Azért, hogy a háttérben is rögzíthessük az utazásaidat, kérlek engedélyezd a helyadatokat {backgroundPermissionOptionLabel} formában",
        positiveAction: "Váltás {backgroundPermissionOptionLabel}-re",
        negativeAction: "Mégsem",
    },
    desiredAccuracy: BackgroundGeolocation.DESIRED_ACCURACY_HIGH,
    distanceFilter: 2,
    desiredOdometerAccuracy: 100,
    allowIdenticalLocations: true,
    stopTimeout: 60,
    debug: false,
    logLevel: BackgroundGeolocation.LOG_LEVEL_OFF,
    stopOnTerminate: false,
    startOnBoot: true,
    url: `${BASE_URL}telemetry`,
    batchSync: true,
    maxBatchSize: 200,
    autoSync: false,
    //autoSyncThreshold: 200,
    extras: { session: sessionId, telemetryEvent: "COLLECT" },
    locationTemplate,
    headers: {
        "x-carbontracker-authtoken": accessToken,
        "x-carbontracker-userid": userId,
    },
}

Expected Behavior

Odometer should update. It does for more than 500 users, but remains 0 for just this one user

Actual Behavior

Odometer remains 0 for this user

Steps to Reproduce

Well, that's the problem. Are there any reason for odometer not updating? While having absolutely correct location with the desired accuracy?
Thanks Chris, in advance.

Context

Well, this is a production app with more than 500 users in the first test month and I am trying to debug a user's complain.

Debug logs

Logs

Sorry I have no access.

Thanks a million!

[christocracy]

It's impossible to explain one particular device without detailed logs from the plug-in. See wiki "Debugging" and learn to fetch logs from the plug-in.

"^4.9.4",

See the CHANGELOG and update to latest version

[peterbodo]

And I just realised I posted for the cordova version instead of react :/

Thanks, I will look into it

[peterbodo]

Well, I will check the update possibilities.

Debugging is still not feasible as I meantioned it is a production appand I do not have access to the user's device. Any suggestions?