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Cannot start Trezor Suite after update to 22.9.3 #6507

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ragePowered opened this issue Oct 8, 2022 · 10 comments
Open

Cannot start Trezor Suite after update to 22.9.3 #6507

ragePowered opened this issue Oct 8, 2022 · 10 comments
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bug Something isn't working as expected

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@ragePowered
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Trezor Suite does not start after update to version 22.9.3 on macOS 12.6 Monterey
Error message:
TypeError: Cannot read properties of undefined (reading 'toString')
Clear cache and reload button doesn't help

Info:

  • Remembered Wallet: yes
  • Suite Version: app, 22.9.3
  • OS: macOs 12.6 Monterey
  • Bridge: don't know

How to reproduce

  • Update app to version 22.9.3
  • Open Trezor Suit app
  • See error TypeError: Cannot read properties of undefined (reading 'toString')

Expected behavior
Trezor Suit starts without errors

Screenshots
image

@ragePowered ragePowered added the bug Something isn't working as expected label Oct 8, 2022
@bosomt
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bosomt commented Oct 10, 2022

@ragePowered

can you please give us more information so we can try to reproduce your issue ?
I just tried to upgrade 22.7.3 to 22.9.3 on my macOS M1 12.6 without any problem

image

Info:

  • Suite version: desktop 22.9.3 (2b9595f)
  • Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) TrezorSuite/22.9.3 Chrome/100.0.4896.160 Electron/18.3.5 Safari/537.36
  • OS: MacIntel
  • Screen: 1440x900
  • Device: model T 2.5.2 Universal (revision 0d87b55ba4fed7eecc72bf2a94ee473830b095e9)
  • Transport: bridge 2.0.31

@hynek-jina
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@ragePowered
I'm sorry, but we were not able to reproduce the issue.. Please reopen once it appears again...

@hynek-jina hynek-jina closed this as not planned Won't fix, can't repro, duplicate, stale Oct 12, 2022
@pilsnerbeer
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Screenshot_5
I am having the same issue on windows 10, reinstalling suite did not help

@mlipscombe
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Same here on a completely fresh install with a brand new Trezor running on Windows 11. Installing 22.5.3 works, but an upgrade to the latest version from that version fails to launch with the same error as the other reporters. @hynek-jina can this be re-opened please?

@hynek-jina
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Sure, thanks for your report...

@mlipscombe @pilsnerbeer
Please write as much as you can to help us reproduce the issue...

@hynek-jina hynek-jina reopened this Oct 31, 2022
@mlipscombe
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@hynek-jina it is broken from version v22.8.1 onwards. v22.7.3 installs and runs successfully, but installing any later version from the releases page, or letting the application update itself to the latest version results in the error posted by @pilsnerbeer.

@Hotrod369
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I'm also getting the same error when updating to any version past v22.7.3. The thing is before I got the error I know I had updated to a newer version than v22.7.3.
Screenshot 2022-12-20 094322

@OneroaLife
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OneroaLife commented Apr 6, 2023

Exactly the same issue for me :(
Have logged a ticket with support

@OneroaLife
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OneroaLife commented Apr 19, 2023

I think I have figured it out guys - I have a local service running from Printix.net (named Printix Service) that when I stop, Trezor Suite will open no problems. Could be a conflict with their ports? (https://printix.net/faq - scroll down to "Printix Network Ports?"). Checked on all versions back to when this was logged and Trezor Suite opens all good. Let the support team know too.

image

NB: the error description changes from 23.4.1.
pre 23.4.1:
"Cannot read properties of undefined (reading 'toString')"
23.4.1 and up:
"Check if there is another instance of the Suite app running. Error: http-receiver: Start error code: EACCES"

image

@tomasklim
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tomasklim commented Apr 26, 2023

@hynek-jina Caused by https://github.com/trezor/trezor-suite/blob/develop/packages/suite-desktop/src/libs/http-receiver.ts#L50

Probably we should also do some fallback ports for other services like bridge

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