All of my Ring Alarm sensors unavailable with a "500 (Server Error)" error in the logs

[bencardinal]

Here is what I see in the logs:

2024-06-18T18:06:15.217Z ring-mqtt Starting Device Discovery...
2024-06-18T18:06:15.218Z ring-mqtt                                                                                           
2024-06-18T18:06:15.218Z ring-mqtt New location: <redacted>
2024-06-18T18:06:15.475Z ring-mqtt WARNING - Unhandled Promise Rejection
2024-06-18T18:06:15.475Z ring-mqtt Response code 500 (Server Error)
2024-06-18T18:06:15.475Z ring-mqtt HTTPError: Response code 500 (Server Error)
    at Request.<anonymous> (/app/ring-mqtt/node_modules/ring-client-api/node_modules/got/dist/source/as-promise/index.js:118:42)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

The integration and addon seem happy but all the sensors are "Unavailable"

[calisro]

#861

[bobloadmire]

I updated to the latest version which supposedly fixes the issues, but everything is unavailable still. Advice?

[tsightler]

Advice would be to look at the logs and see what they say, or simply follow all the standard troubleshooting already documented dozens of times in the FAQ and elsewhere on this post.

[bobloadmire]

I didn't realize have my lighting hub disconnected would cause the entire integration to fail, fixed, thanks