SiT! Support Incident Tracker is a help desk web application that helps track technical support requests, contacts, sites, support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and flags incidents that stray outside them.
This appliance includes all the standard features in TurnKey Core, and on top of that:
SiT! Support Incident Tracker configurations:
Installed from upstream source code to /var/www/sitracker
Security note: Updates to SiT! Support Incident Tracker may require supervision so they ARE NOT configured to install automatically. See SiT upgrade documentation for upgrading.
SSL support out of the box.
Adminer administration frontend for MySQL (listening on port 12322 - uses SSL).
Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
Webmin modules for configuring Apache2, PHP, MySQL and Postfix.
- Webmin, SSH, MySQL: username root
- Adminer: username adminer
- SiTracker: username is email set on first boot