Leaving users survey improvements

[Pa7Hub]

As provider of Tuta we want to not only gather information about why users are leaving, but have selection options in the dropdowns for specific reasons that allow us to react in more detail later.

See server issue tutadb#1791 for more information

AC

• app.tuta.com/termination offers a button that opens the SurveyWizard
• app.tuta.com/termination can be completed without taking part in the survey
• Dropdown and large textfield has new styling
  • Helplabel is rendered properly
  • Editor no longer grows with too many lines, but becomes scrollable instead
  • Editor only uses 1 line when in mobile view
  • Editor uses 5 lines when in desktop view
• Global Settings > Delete Account will prompt the user with the SurveyWizard
  • Skipping or completing the survey will open the 'Delete' dialog
• Plan > Downgrade to free will prompt the user with the SurveyWizard
  • Skipping or completing the survey will open the downgrade confirmation dialog
• SurveyWizard consists of two steps
• First step: button can only be pressed if value has been selected in dropdown
• Second step: button can only be pressed if value has been selected in dropdown
• Second step: picture and header text is related to what has been selected on first step
• First step: when arriving from 'delete account' in the first dropdown, price category is not available if the account is a free account (Does not apply to termination or downgrade)
• First step: information text changes depending on whether it's a downgrade or deletion
• Dialog looks the same on mobile and tablet devices
• Navigating to the next wizard step will scroll the contents to the top (most visible on mobile)
• Results can be downloaded from the admin client
• Old results can no longer be exported
• The values in the csv correspond to the selectable values in the client
  • 'version' is '0' for all entries
• Escaping in csv works fine when user enters ",; in the 'Details' section

Test notes

• All AC are met
• Regression testing: Termination, Delete, Downgrade
• Regression testing: Onboarding wizard style looks good
• Deleting account with old client works fine