Added page for x11 connection problems and updated the info for the s…

…ame problem in the faq

help/X11-connection-problems.rst

@@ -0,0 +1,40 @@
+.. _X11_connection_problems:
+
+==========================
+X11 connection problems
+==========================
+
+Over the last 6-12 months we have had an increasing number of users experiencing problems when connecting to stallo with X11 forwarding enabled. We have put a lot of effort in investigating and trying to solve this but have so far not been able to come up with a solution. We have some solutions that seem to temporarily solve the problem for some users.
+
+We are now asking for help on this because we are not able to solve it alone and for the impacted users this is a serious problem.
+
+Here we will collect all information we have including the solutions we know have worked for some.
+
+Description of the problem
+==========================
+
+The errormessages reported, os-es and browsers we know it apers on.
+
+List of solutions we have tried
+==========================
+
+Espen's solution on his Mac:
+--------------------------------
+
+For Mac OS X Sierra (10.12) it is related to the fact that the xauth binary has a non-standard
+placement, causing ssh to not finding it when logging in with X11 tunelling enabled (ssh -Y). 
+
+Be ware that for the OS X platform, this also inflects the usage of the safari browser when 
+logging in to stallo-gui, since the browser seems to read the default path setup from the system.
+Using the Chrome browser solves the X11 problem on stallo-gui for OSX.
+
+The overall sollution for Espen on his Mac was the following: 
+
+* sudo emacs -nw /etc/ssh/ssh_config
+* Go to the line that starts with "# Host *" (line 20 in my config)
+* Added "XAuthLocation /usr/X11/bin/xauth" under ForwardAgent and ForwardX11.
+* Closed the file and closed all terminal windows.
+* Opened a terminal window and logged in to Stallo. Problem gone.
+
+* Since he had multiple user accounts on Stallo, he also had to add "X11Forwarding yes" to your sshd_config file.
+

help/faq.rst

@@ -200,29 +200,7 @@ for a similar solution.
 
 "X11 connection rejected because of wrong authentication"-problem
 ------------------------------------------------------------------
-
-This is a problem that has been reported mainly from the OS X-platform (Mac) and in lesser extent 
-from the ubuntu linux platform. It is entirely caused be the client machine, thus we acnnot offer any 
-support on this issue. If you experience the abovementioned problems, you either need to contact local IT-services
-or use the `remote desktop service <http://stallo-gui.uit.no/vnc/>`_
-. Which is the only supported graphical login service for Stallo.
-
-For Mac OS X Sierra (10.12) it is related to the fact that the xauth binary has a non-standard
-placement, causing ssh to not finding it when logging in with X11 tunelling enabled (ssh -Y). 
-
-Be ware that for the OS X platform, this also inflects the usage of the safari browser when 
-logging in to stallo-gui, since the browser seems to read the default path setup from the system.
-Using the Chrome browser solves the X11 problem on stallo-gui for OSX.
-
-The overall sollution for Espen on his Mac was the following: 
-
-* sudo emacs -nw /etc/ssh/ssh_config
-* Go to the line that starts with "# Host *" (line 20 in my config)
-* Added "XAuthLocation /usr/X11/bin/xauth" under ForwardAgent and ForwardX11.
-* Closed the file and closed all terminal windows.
-* Opened a terminal window and logged in to Stallo. Problem gone.
-
-* Since he had multiple user accounts on Stallo, he also had to add "X11Forwarding yes" to your sshd_config file.
+Please look at our documentation of this problem here: :ref:`X11_connection_problems`.
 
 Jobs and queue system
 =====================

index.rst

@@ -30,6 +30,7 @@ HPC-UiT Services User Documentation
    :caption: Getting help
 
    help/faq.rst
+   help/X11-connection-problems.rst
    help/contact.rst
    help/writing-support-requests.rst
    help/staff.rst