Trouble logging onto Webtools

[Da-Old-Master]

Environment

• PMS Platform(s) OS: Synology
• PMS Version: 1.16.3.1402
• Name of Browser: Chrome

Error shown

• Symptom:
  When trying to log into Webtools after entering in my plex.tv credentials I get stuck in a log in loop, with the cog infinitely spinning.

Steps to reproduce

1. When I click the Webtools icon on my desktop enviroment it takes me to log in screen and then I get stuck in log in loop.
   2.When I try to access it via Plex, I go to a page where it tells my to enter an IP address I do not recognize and that I'm not using on my server.

Expected behaviour

1. To log into Webtools.

Actual behaviour

1. Is stuck in log in loop after entering in credentials.
   com.plexapp.plugins.WebTools.log

Additional Info

Checklist

• Listed environment
• Included PMS log zip and WebTools log (THIS IS MANDATORY!)
• Included screenshots (where appropriate)
• Checked that this isn't already an issue

[ukdtom]

Log sadly doesn't show any errors, so one Q for you....

Are you using google or facebook login against plex.tv?

See Q8 of: https://github.com/ukdtom/WebTools.bundle/wiki/FAQ

[Da-Old-Master]

I am not good sir

[Da-Old-Master]

Just to note I have also tried uninstalling, reinstalling Webtools, and then restarting the server, but to no avail.

[ukdtom]

For a start, it would be nice if you answered my questions

Without that, I simply can't help

[Da-Old-Master]

For a start, it would be nice if you answered my questions

Without that, I simply can't help

Check my first comment

[ukdtom]

I repeat, are you using a native plex account, or Google authentication or siml?

[Da-Old-Master]

I REPEAT, I AM NOT GOOD SIR

[ukdtom]

I see that WebTools only picks up 127.0.0.1 as the IP Address, and nothing else, which is strange.
What's the IP Address of your Synology box?

[trumpy81]

Silly question time.

Are you sure you are using the correct credentials to log in with?

You must use the same credentials you use when logging into your Plex server on the NAS, otherwise WebTools will try to login endlessly.

Also, it would probably help if you reboot the modem/router and everything connected to it, including any wireless devices.

That should clear any DNS cache issues that may be preventing you from signing in.

[ukdtom]

Small Q here....
Are you using Chrome as a browser?
Since just noticed, that latest version fails!

Firefox works nicely though!

[ukdtom]

Ping

[azariah001]

Just came here trying to find out what credentials to use to login. Can confirm logging in with Chrome works fine as of current date.

[Da-Old-Master]

I use the regular plex log in method of email/password, and ive tried chrome and firefox with no luck.
127.0.0.1 is a loopback address, no int on my network uses it :(

[ukdtom]

127.0.0.1 is the loopback address of your Synology box.
Normally, WebTools during startup will find the used IP address, but in your case it doesn't

So I repeat my Q: "What's the IP of your Synology" ?

[Da-Old-Master]

10.0.0.85

[ukdtom]

So odd, and never ever seen that before, since the IP address is handed over by PMS framework...

But try this:

Browse to : http://10.0.0.85:33400

Attempt to logon, and when the cog starts to spin, notice that the url changes....
Alter it to http://10.0.0.85:33400 and press enter

Does that work?

[Da-Old-Master]

Nope, it just sends me back to the log in screen

[ukdtom]

Are you having some kinda antivira/http inscpection tool or plugin running in your browser, and if so, try and disable for a short test

[Da-Old-Master]

YOU DA MAN, thanks so much to everybody for helping out!

[ukdtom]

Can I humbly ask, what kinda thing was preventing login?

[Da-Old-Master]

the antivirus I use was blocking the password from being sent to it being sent to a "suspicious IP address". I whitelisted my server IP and bang problem solved! Thank you again and great catch!

…

On Mon, Aug 26, 2019 at 2:32 PM Tommy Mikkelsen ***@***.***> wrote: Can I humbly ask, what kinda thing was preventing login? — You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub <#543?email_source=notifications&email_token=AM4H6TANZ7LKGFXOLB3Y55TQGQOVJA5CNFSM4ILCMXX2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD5FH4DY#issuecomment-524975631>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AM4H6TEYNVZDHJXWHAOGO5LQGQOVJANCNFSM4ILCMXXQ> .

[ronniemerino]

Hi, I already desactivated my antovirus (AVAST and Windows), I have tried all (Mozilla firefox, Chrome, etc..) and always have the same error: "Wrong username and/or password"

I attach you the log file:

---

File "C:\Users\EAS\AppData\Local\Plex Media Server\Plug-ins\WebTools.bundle\Contents\Code\plextvhelper.py", line 44, in login
self.loginUrl + '.json', headers=self.myHeader, method='POST')['user']['authToken']
File "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-a787c5a8e\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\parsekit.py", line 145, in ObjectFromURL
method=method,
File "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-a787c5a8e\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\networkkit.py", line 67, in _http_request
req = self._core.networking.http_request(url, *args, **kwargs)
File "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-a787c5a8e\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 346, in http_request
return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method)
File "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-a787c5a8e\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 118, in init
self.load()
File "C:\Program Files\Plex\Plex Media Server\Resources\Plug-ins-a787c5a8e\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\components\networking.py", line 158, in load
f = self._opener.open(req, timeout=self._timeout)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\urllib2.py", line 429, in open
response = self._open(req, data)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\urllib2.py", line 447, in _open
'_open', req)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\urllib2.py", line 407, in _call_chain
result = func(*args)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\urllib2.py", line 1241, in https_open
context=self._context)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\urllib2.py", line 1167, in do_open
h = http_class(host, timeout=req.timeout, **http_conn_args)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\httplib.py", line 1274, in init
context = ssl._create_default_https_context()
File "C:\Program Files\Plex\Plex Media Server\python27.zip\ssl.py", line 445, in create_default_context
context.load_default_certs(purpose)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\ssl.py", line 412, in load_default_certs
self._load_windows_store_certs(storename, purpose)
File "C:\Program Files\Plex\Plex Media Server\python27.zip\ssl.py", line 404, in _load_windows_store_certs
self.load_verify_locations(cadata=certs)
SSLError: unknown error (_ssl.c:2938)

2023-05-06 13:51:34,990 (3e3c) : ERROR (logkit:22) - Bad credentials detected, denying access
2023-05-06 13:51:35,109 (3e3c) : INFO (logkit:16) - No Basic Auth header, so looking for params
2023-05-06 13:51:35,109 (3e3c) : INFO (logkit:16) - User is: user1234
2023-05-06 13:51:35,111 (3e3c) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/identity'
2023-05-06 13:51:35,117 (3e3c) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400'
2023-05-06 13:51:35,125 (3e3c) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/identity'
2023-05-06 13:51:35,128 (3e3c) : INFO (logkit:16) - Start to auth towards plex.tv
2023-05-06 13:51:35,130 (3e3c) : DEBUG (networking:143) - Requesting 'https://plex.tv/users/sign_in.json'
2023-05-06 13:51:35,135 (3e3c) : CRITICAL (core:574) - Login error: unknown error (_ssl.c:2938) (most recent call last):

---

Please, I need your help

[trumpy81]

The WebTools.bundle is no longer being developed and has been superseded.

I recommend that you try using WebTools-NG instead. WebTools-NG is a standalone program that runs on your PC/Laptop, independent of the Plex program.

You may find the latest release of WebTools-NG (Win/Mac/Linux) here: https://github.com/WebTools-NG/WebTools-NG/releases
The WebTools-NG Help Wiki is located here: https://github.com/WebTools-NG/WebTools-NG/wiki