FAQ

The WebTools 4 Plex plugin is NO longer in development. Please try WebTools-NG, a standalone program that runs on any PC/Laptop. Visit the WebTools-NG Wiki for full details.

This site remains as a legacy only!

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Frequently Asked Questions

Note: This page is constantly updated, and is based on the feedback from the Plex Forums support thread:

FAQ (Frequently Asked Questions):

• Q1: I manually installed Webtools, but when PMS is restarted, the WebTools.bundle directory is removed?
  • Most likely, you also installed WebTools under the Resource/Plug-ins-XXXXdirectory as well. You must delete it from that location, and then manually reinstall WebTools in the Library/Plug-Ins directory
• Q2: When I browse to http://IP_OF_PMS:33400 nothing happens
  • Make sure that you opened your PMS server's firewall to port 33400 and 33443
• Q3: WebTools is not working, and you asked me for the WebTools logs. Where are they located
  • Make a zip file of the entire logs directory, including sub-directories, and do not use the PMS built in "Download logs" functionality
• Q4: When I click on the link in the Channels View, nothing happens
  • You should not click on it, type the URL in to your browser
• Q5: I see untranslated strings for my language, but when clicking on the Language tab, it does say 100% for my language
  • Most likely, the translation was done after the version of WebTools was released. Simply click on the button named "Force Language Translation Update"
• Q6: I deleted an agent based subtitles, but within minutes, it shows again
  • Most likely, your agent is still enabled, and when we delete the sub, PMS will trigger a refresh, causing the agent to redownload it
• Q7: Why doesn't the UAS automatically check for updates to the bundles I've installed?
  • When the original UAS was created, it did do that.
  • However, due to it's popularity, the impact on GitHub was huge, since every PMS running UAS, would check once every 24 hours.
  • As such, GitHub was forced to shutdown the old UAS :(
  • So to protect both GitHub, as well as the new UAS from been banned, it now requires the user of WebTools to press the button.
• Q8: When using Google as Authenticator towards Plex, WebTools fails to logon
  • To fix this, set password under my account in Plex's user profile
    • Thanks goes towards Asafb26 for this

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