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[Test environment] Unable to enter credit card details #3580

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AmTryingMyBest opened this issue Jun 28, 2019 · 5 comments
Open

[Test environment] Unable to enter credit card details #3580

AmTryingMyBest opened this issue Jun 28, 2019 · 5 comments
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@AmTryingMyBest
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AmTryingMyBest commented Jun 28, 2019

Describe the bug
Fields on credit card information form are unresponsive when user clicks on them in an attempt to enter their credit card details.

Where was the bug observed
Deployment - isooko-test
URL - isooko.steve-buscemi.ush.zone
Test Environment - steve-buscemi

To Reproduce
Steps to reproduce the behavior:

  1. Log into a deployment you've created.
  2. Navigate to settings, then plans.
  3. Click on Sign Up under the Ushahidi Basic tab.
  4. This will ask you to re-enter your password. Do so.
  5. A page is brought up with a payment information form containing credit card fields.
  6. Try clicking on any of the fields, no response.
  7. User is unable to type or enter any data in the fields.
  8. If user clicks on Continue without having input card details, they see an error message "Could not process payment: Cannot change the subscription as there is no valid card on file"

Expected behavior
Credit card fields should be responsive. User should be able to click on and enter their details.

Is there a workaround? What is it.
None.

Screenshots
Screenshot from 2019-06-27 16-34-37

URL / Environment where this happened
isooko.steve-buscemi.ush.zone

Desktop Hardware Details (please complete the following information):

  • OS: Ubuntu 18.04
  • Browser: Google chrome
  • Version 75.0.3770.100

Aha! Link: https://ushahiditeam.aha.io/features/PROD-209

@rowasc
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rowasc commented Jun 28, 2019

@Obadha2 would you mind checking if this can be reproduced in production? Thanks

@rowasc rowasc added the Codebase: Client Indicates issue work will be in client label Jun 28, 2019
@AmTryingMyBest
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AmTryingMyBest commented Jun 28, 2019

@rowasc This does not happen on prod. I'm able to type into the fields on prod.

@rowasc
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rowasc commented Jun 28, 2019

oh; Wow maybe it's a PL issue with the deploy. Ok I'll just add it as something for checking next week then since it doesn't really affect our changes this week phew.
thanks

@rowasc rowasc self-assigned this Jun 28, 2019
@rowasc rowasc changed the title Unable to enter credit card details [Test environment] Unable to enter credit card details Jun 28, 2019
@AmTryingMyBest
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Yeah I thought this had been created. @rowasc

@rowasc
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rowasc commented Jul 23, 2019

ah alright , I'll triage this and prioritize when it's more clear when I should get to it since the situation changed internally and I need to decide that still. Thanks!

@rowasc rowasc added this to the Parking Lot milestone Sep 4, 2020
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