In ticket type show description instead of ticket type code name #185
Labels
Bug
Something isn't working
Fixed Proposed
Regarding PR is already added for this issue
Hacktoberfest
Reagarding Hacktoberfest
Ticket Type
Description
In ticket type show description instead of ticket type code name
How to reproduce
Issue 1:
Step 1: Go to admin panel and create a ticket type with name and also use description: https://prnt.sc/YvwudYVIT7o2
Step 2: Now check from these places:
![image](https://user-images.githubusercontent.com/63539748/158147818-ca205fcf-fe8a-4b1c-9535-718169f34fde.png)
=> Ticket list page with alphabetical order:
=> Ticket create from admin and agent side:
![image](https://user-images.githubusercontent.com/63539748/158148029-82b28023-2063-4921-b566-299a2fa967d0.png)
=> In Workflow for set type as option:
![image](https://user-images.githubusercontent.com/63539748/158148326-1ab6cf73-1009-4b27-9ac5-99359718124b.png)
=> In prepared Responses for set type as option:
![image](https://user-images.githubusercontent.com/63539748/158148468-85acead7-8c1b-47a3-9eca-cf5133108980.png)
Issue 2:
![image](https://user-images.githubusercontent.com/63539748/158149816-30ab0118-2fd0-4ad6-aebf-6e37d65bfe71.png)
=> When ticket type updated from admin or agent side so pop up notification showing type description instead of type name:
after page refreshing ticket type changed in type name -> type description:
![image](https://user-images.githubusercontent.com/63539748/158150005-1d4a09bf-e519-4702-b4cc-2a1f09c0b9c9.png)
Issue 3:
=> When Ticket creates from the customer side choose ticket type after created ticket check on admin panel and here shows type description in the ticket: https://prnt.sc/hBGXybyy0mYT
Check on the Ticket list page here showing ticket type name and also in the alphabetical form:
Check from ticket view page here showing type description instead of the type name and also in the alphabetical form:
Possible Solution
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