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crash explorer patcher #1828

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miku1881 opened this issue Aug 12, 2023 · 70 comments
Closed

crash explorer patcher #1828

miku1881 opened this issue Aug 12, 2023 · 70 comments

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@miku1881
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Yesterday, there was a windows update, and I applied the update.
The next day explorer patcher didn't start and I installed it.
After installing it, explorer restarted several times.
explorer patcher crashed.
Please fix!

@MerriestWly
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I have same issues on win11

@miku1881
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windows 11 os build 22621.2134

@PCL86
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PCL86 commented Aug 12, 2023

In my case, I deleted the registry after uninstalling Explorer patcher, and then installed Explorer patcher after rebooting. Explorer patcher crashes when trying to open a folder icon.

@ibcurly
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ibcurly commented Aug 12, 2023

damn windows updates..
same issue, win 11 build 22621.2134

@miku1881
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The solution is to uninstall the explorer patcher and then install it, and I have confirmed that it works as usual.

@johnwasme
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That only works for some people,i have tried installing and reinstalling and deleting registry shortcuts but still get crashes.

@SMxSoMuch
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same in 22621.2134
only given this message
image

@eMuonTau
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eMuonTau commented Aug 12, 2023

What is your ExplorerPatcher version? Can you try latest version?
Update notification setting was off in my settings so i was using an old version. I don't know it may happen again, i am still testing but it is stable for now.

OS build: 22621.2134
ExplorerPatcher: 22621.1992.56.1

@4everImmortality
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There is a same issue on win11 OS Bulid 22621.2070
Update too quickly is not a good choice.

@mr-asa
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mr-asa commented Aug 12, 2023

Same problem! The latest update (KB5029263) breaks explorerpatcher (22621.1992.56.1 build)
Release: Windows 11
Version: 22H2
OS build: 22621.2134

When uninstalling that update everything works as it should, but I can't skip that update and it automatically updates even when I chose to pause updates for a week

@SMxSoMuch
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SMxSoMuch commented Aug 12, 2023

it is the latest verson I think

here is the about page
image

@Vipin2003
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already mentioned in PR #1834

@ValentinBrclz
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@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

@Vipin2003
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Vipin2003 commented Aug 12, 2023

@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.

To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

@assuena
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assuena commented Aug 12, 2023

@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.

To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

This solved my issue!

@johnwasme
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I tried that method and waited 15 minutes but no symbols were downloaded.

@pyrates999
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Check what happens when using the console in explorer patcher. Open up the properties application for explorer patcher, go to advanced, and click on enable console.

@johnwasme
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I clicked on the console and it displayed that the symbols were downloaded and installed but explorer still crashes at times.

@pyrates999
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pyrates999 commented Aug 13, 2023

Please wait for a new release that fixes it. It is being worked on by @Vipin2003

@sephdoto
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@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.

To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

Seems to have fixed mine as well.

@m7d2
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m7d2 commented Aug 13, 2023

@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.

To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

Doesn't work

@pyrates999
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@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.
To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

Doesn't work

Can you post your windows version, build, and explorer patcher version that you installed?

@m7d2
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m7d2 commented Aug 13, 2023

@Vipin2003 : #1834 mentions a few bugs but no systematic crash like this issue.

You tried to access explorer or R-clicked on taskbar after immediate update.. And you haven't wait for symbols to download. That's why, this happens.
To fix this issue, follow these steps now:

  1. Uninstall EP completely and make a restart.
  2. After restart, delete all EP reg. keys : HKEY_CURRENT_USER\Software\ExplorerPatcher and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ExplorerPatcher
  3. make another restart.
  4. Install EP again
  5. wait for Symbols to be downloaded. Don't even touch taskbar. It will take around 5-6 min
  6. After symbols notification, make one last restart.

After this, everything will work fine.

Doesn't work

Can you post your windows version, build, and explorer patcher version that you installed?

Windows 11 v22H2 Build 22621.2134, EP v22621.1992.56.1

@Revan7even
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Edition Windows 11 Pro
Version 22H2
OS build 22621.2134
Experience Windows Feature Experience Pack 1000.22659.1000.0

Restarted PC after applying KB5029263 and Explorer Patcher crashed on startup. Restarted again and same thing.
Uninstalled KB5029263 (I can keep it uninstalled since I have GPEdit set to check but let me install), restarted and Explorer Patcher works fine.

@pyrates999
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Please do the following:

  1. wait for explorer to crash 3 times and let it show that error message about how it will stop reloading now
  2. open up windows event viewer or computer management
  3. go to Event Viewer and go to Windows Logs -> Application
  4. check the logs here for explorer.exe and paste them here

@Revan7even
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Revan7even commented Aug 14, 2023

Please do the following:

1. wait for explorer to crash 3 times and let it show that error message about how it will stop reloading now

2. open up windows event viewer or computer management

3. go to Event Viewer and go to Windows Logs -> Application

4. check the logs here for explorer.exe and paste them here

Well, now I can't recreate it after reinstalling KB5029263. Restarted two more times to try and get it to happen. However, this time I received a notification "Successfully downloaded symbols for OS build 10.0.22621.2134". This did not occur before because it crashed 3 times.

Edit: Found the ones from previous, Explorer isn't an option in the application filter so had to look manually.
Explorer Event Logs.zip

@pyrates999
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pyrates999 commented Aug 14, 2023

I suspect it was because the symbols had not downloaded yet combined with a setting in explorer patcher you had that was causing it to crash.

@mr-asa
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mr-asa commented Aug 14, 2023

I don't know if it's a fluke or not, but I stopped having exlorerpatcher crash after a BIOS update on my laptop. After rebooting the computer, everything loaded in exlorerpatcher and now it works stably. (in case this information will help someone somehow)

@emeyedeejay
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emeyedeejay commented Aug 14, 2023

Please do the following:

  1. wait for explorer to crash 3 times and let it show that error message about how it will stop reloading now
  2. open up windows event viewer or computer management
  3. go to Event Viewer and go to Windows Logs -> Application
  4. check the logs here for explorer.exe and paste them here

Faulting application name: explorer.exe, version: 10.0.22621.2070, time stamp: 0x2bd7252c Faulting module name: twinui.pcshell.dll, version: 10.0.22621.2070, time stamp: 0x0eca457b Exception code: 0xc0000409 Fault offset: 0x00000000001ab0cd Faulting process ID: 0x0x6774 Faulting application start time: 0x0x1D9CE9D006DA569 Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\WINDOWS\SYSTEM32\twinui.pcshell.dll Report ID: 603fb096-6edb-4abb-80cc-23f3d1bd8741 Faulting package full name: Faulting package-relative application ID:

Faulting application name: explorer.exe, version: 10.0.22621.2070, time stamp: 0x2bd7252c Faulting module name: ntdll.dll, version: 10.0.22621.2134, time stamp: 0xeee69ec7 Exception code: 0xc0000374 Fault offset: 0x000000000010c239 Faulting process ID: 0x0x6DF4 Faulting application start time: 0x0x1D9CE9D08E98F31 Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: 096cf25f-264e-40a4-b54a-335abd6fc6e7 Faulting package full name: Faulting package-relative application ID:

2 from a couple of minutes ago. They seem to be in pairs like this.

@Poopooracoocoo
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Duplicate of #1798

@sultan99
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sultan99 commented Sep 6, 2023

@ctitoc does "tasks veiw" (win + tab) work for you?

@ctitoc
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ctitoc commented Sep 6, 2023 via email

@v0idp
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v0idp commented Sep 18, 2023

I have also followed the above solution to the letter. I had a silent installation and indeed after 3 minutes I received a notification telling me that the symbols had been installed. Then I rebooted and everything works fine, as before, but I still get a crash with a right-click on the taskbar.

I've gone back to another tip suggested elsewhere to avoid this: In ExplorerPatcher's properties > Advanced > uncheck Do not change the taskabr context menu (e.g. do not display the "Properties" ite…

THIS actually fixed my issue with right-click crashing it.

@Amrsatrio
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Please install the newly released EP build. The new version should never do irrecoverable crashes like these anymore. There should be no more major issues on 22621 builds up to 22621.2359.

新しいEPのビルドをインストールしてください。新しいバージョンは、このような回復不可能なクラッシュをしないはずです。22621.2359までの22621ビルドでは、もう大きな問題はないはずです。

@InfiniteImp
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Version 58.1 (just released) fixed this for me!
My thanks to @valinet and anyone else involved.

@valinet
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valinet commented Sep 26, 2023

Version 58.1 (just released) fixed this for me!
My thanks to @valinet and anyone else involved.

Thank @Amrsatrio, he worked on almost all of the fixes. I thank him. 🙏

@InfiniteImp
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Well then, thanks @Amrsatrio ! Appreciate all your time.

@v0idp
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v0idp commented Oct 7, 2023

finally fixed and I can use the contextmenu again!

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