Backup job failed

[pedrogamboa1]

{
  "data": {
    "mode": "full",
    "reportWhen": "failure"
  },
  "id": "1698410552375",
  "jobId": "571e71ce-bb45-4ecc-8996-42b11218034c",
  "jobName": "FullBackup15Days",
  "message": "backup",
  "scheduleId": "bd86feec-99f6-4503-974b-db44f6858472",
  "start": 1698410552375,
  "status": "failure",
  "infos": [
    {
      "data": {
        "vms": [
          "e9fa101b-1d41-95f5-f126-e0d711d37c2f"
        ]
      },
      "message": "vms"
    }
  ],
  "tasks": [
    {
      "data": {
        "type": "VM",
        "id": "e9fa101b-1d41-95f5-f126-e0d711d37c2f",
        "name_label": "EW-XOA-Full"
      },
      "id": "1698410553948",
      "message": "backup VM",
      "start": 1698410553948,
      "status": "failure",
      "tasks": [
        {
          "id": "1698410553972",
          "message": "snapshot",
          "start": 1698410553972,
          "status": "success",
          "end": 1698410555679,
          "result": "773abc88-9b0d-650e-b234-64fdecda5de0"
        },
        {
          "id": "1698410874785",
          "message": "clean-vm",
          "start": 1698410874785,
          "status": "success",
          "end": 1698410874814,
          "result": {
            "merge": false
          }
        }
      ],
      "end": 1698410874815,
      "result": {
        "code": "MESSAGE_METHOD_UNKNOWN",
        "params": [
          "OpaqueRef:8a70b304-50cf-4f6d-aed9-d642949b274d.get_record"
        ],
        "call": {
          "method": "OpaqueRef:8a70b304-50cf-4f6d-aed9-d642949b274d.get_record",
          "params": [
            null
          ]
        },
        "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:8a70b304-50cf-4f6d-aed9-d642949b274d.get_record)",
        "name": "XapiError",
        "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:8a70b304-50cf-4f6d-aed9-d642949b274d.get_record)\n    at XapiError.wrap (/opt/xo/xo-builds/xen-orchestra-202310261427/packages/xen-api/dist/_XapiError.js:21:12)\n    at /opt/xo/xo-builds/xen-orchestra-202310261427/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
      }
    }
  ],
  "end": 1698410874816
}

[julien-f]

Please add the following setting in your xo-server's configuration:

[xapiOptions]
syncStackTraces = true

Then restart xo-server, re-run your backup job and report the full error here.

[julien-f]

And please, fill the bug report template instead of removing it.

[falcon4525]

I am experiencing the same issue after updating from commit abd0a30 (August 1, 2023) to commit 7c009b0 (October 23, 2023). I am now on the most recent commit and still receiving the error. The full output after updating the xo-server configuration as suggested above is pasted below.

If a separate issue needs to be opened for my issue, please let me know.

{
  "data": {
    "mode": "full",
    "reportWhen": "failure"
  },
  "id": "1698436591541",
  "jobId": "6ea4f2b3-e827-4589-95bb-411552325552",
  "jobName": "Test Backup",
  "message": "backup",
  "scheduleId": "133a3c85-39ca-486f-8f05-5e6405029764",
  "start": 1698436591541,
  "status": "failure",
  "infos": [
    {
      "data": {
        "vms": [
          "5735359e-814a-e2a6-e842-84d9f2f20ae0"
        ]
      },
      "message": "vms"
    }
  ],
  "tasks": [
    {
      "data": {
        "type": "VM",
        "id": "5735359e-814a-e2a6-e842-84d9f2f20ae0",
        "name_label": "VM"
      },
      "id": "1698436594321",
      "message": "backup VM",
      "start": 1698436594321,
      "status": "failure",
      "tasks": [
        {
          "id": "1698436594391",
          "message": "snapshot",
          "start": 1698436594391,
          "status": "success",
          "end": 1698436597327,
          "result": "2a1535ad-c513-3f77-6094-e1fc2b242d26"
        },
        {
          "id": "1698436915801",
          "message": "clean-vm",
          "start": 1698436915801,
          "status": "success",
          "end": 1698436915831,
          "result": {
            "merge": false
          }
        }
      ],
      "end": 1698436915870,
      "result": {
        "code": "MESSAGE_METHOD_UNKNOWN",
        "params": [
          "OpaqueRef:0b5d0e20-f70a-4e30-95c1-ce47fbc71edb.get_record"
        ],
        "call": {
          "method": "OpaqueRef:0b5d0e20-f70a-4e30-95c1-ce47fbc71edb.get_record",
          "params": [
            null
          ]
        },
        "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:0b5d0e20-f70a-4e30-95c1-ce47fbc71edb.get_record)",
        "name": "XapiError",
        "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:0b5d0e20-f70a-4e30-95c1-ce47fbc71edb.get_record)\n    at XapiError.wrap (/opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/_XapiError.js:21:12)\n    at /opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async Xapi.addSyncStackTrace [as _addSyncStackTrace] (/opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:68:12)\nFrom:\n    at Xapi.addSyncStackTrace [as _addSyncStackTrace] (/opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:66:26)\n    at Xapi._call (/opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:571:63)\n    at Xapi._call (/opt/xo/xo-builds/xen-orchestra-202310271735/node_modules/limit-concurrency-decorator/dist/index.js:107:24)\n    at /opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:619:21\n    at loopResolver (/opt/xo/xo-builds/xen-orchestra-202310271735/node_modules/promise-toolbox/retry.js:83:46)\n    at new Promise (<anonymous>)\n    at loop (/opt/xo/xo-builds/xen-orchestra-202310271735/node_modules/promise-toolbox/retry.js:85:22)\n    at retry (/opt/xo/xo-builds/xen-orchestra-202310271735/node_modules/promise-toolbox/retry.js:87:10)\n    at Xapi._sessionCall (/opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:612:47)\n    at /opt/xo/xo-builds/xen-orchestra-202310271735/packages/xen-api/dist/index.js:852:51"
      }
    }
  ],
  "end": 1698436915870
}

[pedrogamboa1]

Sorry the daley, I don't know where is the file to change that

…

On Mon, Oct 30, 2023, 9:55 AM Julien Fontanet ***@***.***> wrote: Closed #7131 <#7131> as completed via 93fce0d <93fce0d> . — Reply to this email directly, view it on GitHub <#7131 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BCRH4ET5KABY7RK3CW2ALPTYB65XDAVCNFSM6AAAAAA6SYYSPGVHI2DSMVQWIX3LMV45UABCJFZXG5LFIV3GK3TUJZXXI2LGNFRWC5DJN5XDWMJQHAYDSMBWHE2DCMQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>