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PostHog ingestion warning due to repeated identification of already identified user #25187

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Johennes opened this issue Apr 24, 2023 · 3 comments · Fixed by matrix-org/matrix-react-sdk#10702
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A-Telemetry Telemetry / analytics to understand usage T-Defect Team: App

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@Johennes
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Johennes commented Apr 24, 2023

We're currently seeing around 2-3k daily ingestion warnings on PostHog.

Refused to merge already identified person foo-bar-foo into bla-bla-bla via an $identify or $create_alias call

Judging from the docs, these stem from attempting to call identify on an already identified user.

Browsing through the user list, many of them appear to be from Element Web so we should start the investigation here. The code already mentions a possible race condition but this isn't necessarily the root problem.

// Couldn't retrieve an analytics ID from user settings, so create one and set it on the server.
// Note there's a race condition here - if two devices do these steps at the same time, last write
// wins, and the first writer will send tracking with an ID that doesn't match the one on the server
// until the next time account data is refreshed and this function is called (most likely on next
// page load). This will happen pretty infrequently, so we can tolerate the possibility.
@Johennes Johennes added T-Defect A-Telemetry Telemetry / analytics to understand usage Team: App labels Apr 24, 2023
@Johennes
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@t3chguy could I ask you to take a look into this?

@laurencegill
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@Johennes we're still seeing these alerts FTR

https://posthog.element.io/data-management/ingestion-warnings

@laurencegill laurencegill reopened this May 18, 2023
@t3chguy
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t3chguy commented May 18, 2023

This looks like ios

image

https://posthog.element.io/person/fc7fa6a7-ccc1-4cfc-9973-03d0fffd463d#activeTab=featureFlags

@t3chguy t3chguy closed this as completed May 18, 2023
su-ex added a commit to SchildiChat/element-desktop that referenced this issue Jul 31, 2023
* If you package Element Desktop with a static sqlcipher, you may need to tweak some build scripts: SQLCIPHER_STATIC became SQLCIPHER_BUNDLED, and OpenSSL is now included too.
* Start packaging for Debian & Ubuntu aarch64 ([\element-hq#895](element-hq#895)).
* Use a fully static seshat build ([\element-hq#631](element-hq#631)). Contributed by @MatMaul.
* Improve Content-Security-Policy ([\#25210](element-hq/element-web#25210)).
* Add UIFeature.locationSharing to hide location sharing ([\#10727](matrix-org/matrix-react-sdk#10727)).
* Memoize field validation results ([\#10714](matrix-org/matrix-react-sdk#10714)).
* Commands for plain text editor ([\#10567](matrix-org/matrix-react-sdk#10567)). Contributed by @alunturner.
* Allow 16 lines of text in the rich text editors ([\#10670](matrix-org/matrix-react-sdk#10670)). Contributed by @alunturner.
* Bail out of `RoomSettingsDialog` when room is not found ([\#10662](matrix-org/matrix-react-sdk#10662)). Contributed by @kerryarchibald.
* Element-R: Populate device list for right-panel ([\#10671](matrix-org/matrix-react-sdk#10671)). Contributed by @florianduros.
* Make existing and new issue URLs configurable ([\#10710](matrix-org/matrix-react-sdk#10710)). Fixes element-hq/element-web#24424.
* Fix usages of ARIA tabpanel ([\#10628](matrix-org/matrix-react-sdk#10628)). Fixes element-hq/element-web#25016.
* Element-R: Starting a DMs with a user ([\#10673](matrix-org/matrix-react-sdk#10673)). Contributed by @florianduros.
* ARIA Accessibility improvements ([\#10675](matrix-org/matrix-react-sdk#10675)).
* ARIA Accessibility improvements ([\#10674](matrix-org/matrix-react-sdk#10674)).
* Add arrow key controls to emoji and reaction pickers ([\#10637](matrix-org/matrix-react-sdk#10637)). Fixes element-hq/element-web#17189.
* Translate credits in help about section ([\#10676](matrix-org/matrix-react-sdk#10676)).
* Fix macos update check exploding ([\element-hq#944](element-hq#944)). Fixes element-hq#668.
* Fix: reveal images when image previews are disabled ([\#10781](matrix-org/matrix-react-sdk#10781)). Fixes element-hq/element-web#25271. Contributed by @kerryarchibald.
* Workaround Squirrel.Mac wedging app restart after failed update check ([\element-hq#629](element-hq#629)).
* Fix autocomplete not resetting properly on message send ([\#10741](matrix-org/matrix-react-sdk#10741)). Fixes element-hq/element-web#25170.
* Fix start_sso not working with guests disabled ([\#10720](matrix-org/matrix-react-sdk#10720)). Fixes element-hq/element-web#16624.
* Fix soft crash with Element call widgets ([\#10684](matrix-org/matrix-react-sdk#10684)).
* Send correct receipt when marking a room as read ([\#10730](matrix-org/matrix-react-sdk#10730)). Fixes element-hq/element-web#25207.
* Offload some more waveform processing onto a worker ([\#9223](matrix-org/matrix-react-sdk#9223)). Fixes element-hq/element-web#19756.
* Consolidate login errors ([\#10722](matrix-org/matrix-react-sdk#10722)). Fixes element-hq/element-web#17520.
* Fix all rooms search generating permalinks to wrong room id ([\#10625](matrix-org/matrix-react-sdk#10625)). Fixes element-hq/element-web#25115.
* Posthog properly handle Analytics ID changing from under us ([\#10702](matrix-org/matrix-react-sdk#10702)). Fixes element-hq/element-web#25187.
* Fix Clock being read as an absolute time rather than duration ([\#10706](matrix-org/matrix-react-sdk#10706)). Fixes element-hq/element-web#22582.
* Properly translate errors in `ChangePassword.tsx` so they show up translated to the user but not in our logs ([\#10615](matrix-org/matrix-react-sdk#10615)). Fixes element-hq/element-web#9597. Contributed by @MadLittleMods.
* Honour feature toggles in guest mode ([\#10651](matrix-org/matrix-react-sdk#10651)). Fixes element-hq/element-web#24513. Contributed by @andybalaam.
* Fix default content in devtools event sender ([\#10699](matrix-org/matrix-react-sdk#10699)). Contributed by @tulir.
* Fix a crash when a call ends while you're in it ([\#10681](matrix-org/matrix-react-sdk#10681)). Fixes element-hq/element-web#25153.
* Fix lack of screen reader indication when triggering auto complete ([\#10664](matrix-org/matrix-react-sdk#10664)). Fixes element-hq/element-web#11011.
* Fix typing tile duplicating users ([\#10678](matrix-org/matrix-react-sdk#10678)). Fixes element-hq/element-web#25165.
* Fix wrong room topic tooltip position ([\#10667](matrix-org/matrix-react-sdk#10667)). Fixes element-hq/element-web#25158.
* Fix create subspace dialog not working ([\#10652](matrix-org/matrix-react-sdk#10652)). Fixes element-hq/element-web#24882.
su-ex added a commit to SchildiChat/element-web that referenced this issue Jul 31, 2023
* Improve Content-Security-Policy ([\element-hq#25210](element-hq#25210)).
* Add UIFeature.locationSharing to hide location sharing ([\element-hq#10727](matrix-org/matrix-react-sdk#10727)).
* Memoize field validation results ([\#10714](matrix-org/matrix-react-sdk#10714)).
* Commands for plain text editor ([\element-hq#10567](matrix-org/matrix-react-sdk#10567)). Contributed by @alunturner.
* Allow 16 lines of text in the rich text editors ([\element-hq#10670](matrix-org/matrix-react-sdk#10670)). Contributed by @alunturner.
* Bail out of `RoomSettingsDialog` when room is not found ([\#10662](matrix-org/matrix-react-sdk#10662)). Contributed by @kerryarchibald.
* Element-R: Populate device list for right-panel ([\element-hq#10671](matrix-org/matrix-react-sdk#10671)). Contributed by @florianduros.
* Make existing and new issue URLs configurable ([\element-hq#10710](matrix-org/matrix-react-sdk#10710)). Fixes element-hq#24424.
* Fix usages of ARIA tabpanel ([\element-hq#10628](matrix-org/matrix-react-sdk#10628)). Fixes element-hq#25016.
* Element-R: Starting a DMs with a user ([\element-hq#10673](matrix-org/matrix-react-sdk#10673)). Contributed by @florianduros.
* ARIA Accessibility improvements ([\element-hq#10675](matrix-org/matrix-react-sdk#10675)).
* ARIA Accessibility improvements ([\element-hq#10674](matrix-org/matrix-react-sdk#10674)).
* Add arrow key controls to emoji and reaction pickers ([\element-hq#10637](matrix-org/matrix-react-sdk#10637)). Fixes element-hq#17189.
* Translate credits in help about section ([\element-hq#10676](matrix-org/matrix-react-sdk#10676)).
* Fix: reveal images when image previews are disabled ([\element-hq#10781](matrix-org/matrix-react-sdk#10781)). Fixes element-hq#25271. Contributed by @kerryarchibald.
* Fix autocomplete not resetting properly on message send ([\element-hq#10741](matrix-org/matrix-react-sdk#10741)). Fixes element-hq#25170.
* Fix start_sso not working with guests disabled ([\element-hq#10720](matrix-org/matrix-react-sdk#10720)). Fixes element-hq#16624.
* Fix soft crash with Element call widgets ([\element-hq#10684](matrix-org/matrix-react-sdk#10684)).
* Send correct receipt when marking a room as read ([\element-hq#10730](matrix-org/matrix-react-sdk#10730)). Fixes element-hq#25207.
* Offload some more waveform processing onto a worker ([\element-hq#9223](matrix-org/matrix-react-sdk#9223)). Fixes element-hq#19756.
* Consolidate login errors ([\element-hq#10722](matrix-org/matrix-react-sdk#10722)). Fixes element-hq#17520.
* Fix all rooms search generating permalinks to wrong room id ([\element-hq#10625](matrix-org/matrix-react-sdk#10625)). Fixes element-hq#25115.
* Posthog properly handle Analytics ID changing from under us ([\element-hq#10702](matrix-org/matrix-react-sdk#10702)). Fixes element-hq#25187.
* Fix Clock being read as an absolute time rather than duration ([\element-hq#10706](matrix-org/matrix-react-sdk#10706)). Fixes element-hq#22582.
* Properly translate errors in `ChangePassword.tsx` so they show up translated to the user but not in our logs ([\element-hq#10615](matrix-org/matrix-react-sdk#10615)). Fixes element-hq#9597. Contributed by @MadLittleMods.
* Honour feature toggles in guest mode ([\element-hq#10651](matrix-org/matrix-react-sdk#10651)). Fixes element-hq#24513. Contributed by @andybalaam.
* Fix default content in devtools event sender ([\element-hq#10699](matrix-org/matrix-react-sdk#10699)). Contributed by @tulir.
* Fix a crash when a call ends while you're in it ([\element-hq#10681](matrix-org/matrix-react-sdk#10681)). Fixes element-hq#25153.
* Fix lack of screen reader indication when triggering auto complete ([\element-hq#10664](matrix-org/matrix-react-sdk#10664)). Fixes element-hq#11011.
* Fix typing tile duplicating users ([\element-hq#10678](matrix-org/matrix-react-sdk#10678)). Fixes element-hq#25165.
* Fix wrong room topic tooltip position ([\element-hq#10667](matrix-org/matrix-react-sdk#10667)). Fixes element-hq#25158.
* Fix create subspace dialog not working ([\element-hq#10652](matrix-org/matrix-react-sdk#10652)). Fixes element-hq#24882.
su-ex added a commit to SchildiChat/matrix-react-sdk that referenced this issue Jul 31, 2023
* Add UIFeature.locationSharing to hide location sharing ([\matrix-org#10727](matrix-org#10727)).
* Memoize field validation results ([\matrix-org#10714](matrix-org#10714)).
* Commands for plain text editor ([\matrix-org#10567](matrix-org#10567)). Contributed by @alunturner.
* Allow 16 lines of text in the rich text editors ([\matrix-org#10670](matrix-org#10670)). Contributed by @alunturner.
* Bail out of `RoomSettingsDialog` when room is not found ([\matrix-org#10662](matrix-org#10662)). Contributed by @kerryarchibald.
* Element-R: Populate device list for right-panel ([\matrix-org#10671](matrix-org#10671)). Contributed by @florianduros.
* Make existing and new issue URLs configurable ([\matrix-org#10710](matrix-org#10710)). Fixes element-hq/element-web#24424.
* Fix usages of ARIA tabpanel ([\matrix-org#10628](matrix-org#10628)). Fixes element-hq/element-web#25016.
* Element-R: Starting a DMs with a user ([\matrix-org#10673](matrix-org#10673)). Contributed by @florianduros.
* ARIA Accessibility improvements ([\matrix-org#10675](matrix-org#10675)).
* ARIA Accessibility improvements ([\matrix-org#10674](matrix-org#10674)).
* Add arrow key controls to emoji and reaction pickers ([\matrix-org#10637](matrix-org#10637)). Fixes element-hq/element-web#17189.
* Translate credits in help about section ([\matrix-org#10676](matrix-org#10676)).
* Fix: reveal images when image previews are disabled ([\matrix-org#10781](matrix-org#10781)). Fixes element-hq/element-web#25271. Contributed by @kerryarchibald.
* Fix autocomplete not resetting properly on message send ([\matrix-org#10741](matrix-org#10741)). Fixes element-hq/element-web#25170.
* Fix start_sso not working with guests disabled ([\matrix-org#10720](matrix-org#10720)). Fixes element-hq/element-web#16624.
* Fix soft crash with Element call widgets ([\matrix-org#10684](matrix-org#10684)).
* Send correct receipt when marking a room as read ([\matrix-org#10730](matrix-org#10730)). Fixes element-hq/element-web#25207.
* Offload some more waveform processing onto a worker ([\matrix-org#9223](matrix-org#9223)). Fixes element-hq/element-web#19756.
* Consolidate login errors ([\matrix-org#10722](matrix-org#10722)). Fixes element-hq/element-web#17520.
* Fix all rooms search generating permalinks to wrong room id ([\matrix-org#10625](matrix-org#10625)). Fixes element-hq/element-web#25115.
* Posthog properly handle Analytics ID changing from under us ([\matrix-org#10702](matrix-org#10702)). Fixes element-hq/element-web#25187.
* Fix Clock being read as an absolute time rather than duration ([\matrix-org#10706](matrix-org#10706)). Fixes element-hq/element-web#22582.
* Properly translate errors in `ChangePassword.tsx` so they show up translated to the user but not in our logs ([\matrix-org#10615](matrix-org#10615)). Fixes element-hq/element-web#9597. Contributed by @MadLittleMods.
* Honour feature toggles in guest mode ([\matrix-org#10651](matrix-org#10651)). Fixes element-hq/element-web#24513. Contributed by @andybalaam.
* Fix default content in devtools event sender ([\matrix-org#10699](matrix-org#10699)). Contributed by @tulir.
* Fix a crash when a call ends while you're in it ([\matrix-org#10681](matrix-org#10681)). Fixes element-hq/element-web#25153.
* Fix lack of screen reader indication when triggering auto complete ([\matrix-org#10664](matrix-org#10664)). Fixes element-hq/element-web#11011.
* Fix typing tile duplicating users ([\matrix-org#10678](matrix-org#10678)). Fixes element-hq/element-web#25165.
* Fix wrong room topic tooltip position ([\matrix-org#10667](matrix-org#10667)). Fixes element-hq/element-web#25158.
* Fix create subspace dialog not working ([\matrix-org#10652](matrix-org#10652)). Fixes element-hq/element-web#24882.
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