Window goes grey

[RobertKirchner9]

When there's another window in front of the ElectronMail window, the latter sometimes goes grey (see screenshot) and I don't know how to get it back. I have to quit and log in again.

[vladimiry]

Sounds mysterious so far. I mean, at the moment, I have no guess regarding a possible fix.

I have to quit and log in again.

A possible, simpler workaround is opening the account's context menu via a right mouse click and selecting the "unload" action in the list. This action reloads the webview/page which hosts the proton's web client.

[vladimiry]

This gray screen indicates that mentioned webview/page is:

• Not loaded. This is an initial stage, before proton's web client gets loaded on app start or account activation
• Got destroyed. Including the related "renderer" process.
• Got hidden for some reason (not by design).

It's not the first point (not the initial stage), since you could not sign-in into the account without loading the proton client.

If you can locate the error lines similar to the following in the log.log file located in the app settings folder, then it's point 2 (destroyed webview process, exitCode value might be different):

[error] src/electron-main/web-contents.ts {"details":{"reason":"killed","exitCode":9}}
[error] src/web/browser-window/app/_accounts/account-view.component.ts AccountViewComponent webview event {"type":"crashed"}

No such lines - point 3.

[vladimiry]

It does indeed include error lines similar to what you quoted

Not really. The only suspect is the following one, but it's just one case and quite old:

[2021-01-22 20:05:18.206] [error] [web-contents] {"details":{"reason":"abnormal-exit"}}

So I believe the issue cause can be narrowed down to point 3:

Got hidden for some reason (not by design).

[RobertKirchner9]

Dear Vladimir, A short while ago I got a message in ElectronMail saying that Protomail had been updated, and I needed to refresh. I logged out and tried logging in again. I get to what's shown in the attached screen shot, I click on the purple Log in button, but it just hangs. I tried rebooting, then I tried reinstalling v5.1.3, but same result. Asher Sent with [Proton Mail](https://proton.me/) secure email.

[vladimiry]

@RobertKirchner9 see #588. The latest v5.1.4 release fixes the issue.

[RobertKirchner9]

Dear Vladimir, I recently updated my Protonmail password. When I log in to Electron-Mail, it still has the old Proton password stored in settings somewhere, and I have to enter the new password each time. Can you tell me how to make Electron-Mail store the correct password? To be clear, I'm talking about the Protonmail login password, not the master password for opening Electron-Mail. Thanks, Asher Sent with [Proton Mail](https://proton.me/) secure email.

…

------- Original Message -------

On Wednesday, March 1st, 2023 at 1:59 AM, Vladimir Yakovlev ***@***.***> wrote: ***@***.***(https://github.com/RobertKirchner9) see [#588](#588). The latest v5.1.4 release fixes the issue. — Reply to this email directly, [view it on GitHub](#556 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/AIVDH6MWAK5FK3PGY4M5EVLWZ4FYDANCNFSM6AAAAAAQUJMZEI). You are receiving this because you were mentioned.Message ID: ***@***.***>

[vladimiry]

Sounds like somehow weird issue. I guess you could try the following steps:

• Disable the persistent sessions flag for the account and click "Update" button on the form.
• Restart the app.
• Login into the proton account.
• Enable the flag again for this account, including clicking "Update" button.

[vladimiry]

Can you tell me how to make Electron-Mail store the correct password?

I don't recommend storing the accounts passwords in the app as this feature is obsolete since v4.10.2, but using the persistent sessions feature.

[RobertKirchner9]

Thanks, that worked. Sent with [Proton Mail](https://proton.me/) secure email.

…

------- Original Message -------

On Thursday, March 23rd, 2023 at 11:53 AM, Vladimir Yakovlev ***@***.***> wrote: Sounds like somehow weird issue. I guess you could try the following steps: - Disable the [persistent sessions](#227 (comment)) flag for the account and click "Update" button on the form. - Restart the app. - Login into the proton account. - Enable the flag again for this account, including clicking "Update" button. — Reply to this email directly, [view it on GitHub](#556 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/AIVDH6MXL6TVOUTJM3HBQG3W5SEZTANCNFSM6AAAAAAQUJMZEI). You are receiving this because you were mentioned.Message ID: ***@***.***>