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osTickets: Framasoft uses OSTickets (https://tickets.framasoft.org). I already tried this application, but you have to configure it very well, otherwise you're spammed. And one more tool to maintain.
only use github. But users need to create account, contrary to TenderApp.
We uses TenderApp for http://support.wallabag.org. It's free for open source projects, but it's closed.
I also receive emails on hello@wallabag.org for support. But I'm the only one who can answer.
Alternatives:
ping @tcitworld @j0k3r
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