bank_simple_workspace.json

{
  "name": "Banking_Simple_DO_NOT_DELETE",
  "intents": [
    {
      "intent": "Banking-General_Rate_Query",
      "examples": [
        {
          "text": "who can i contact to talk about credit card rates"
        },
        {
          "text": "credit card rates at the moment"
        },
        {
          "text": "credit cards interest rate information"
        },
        {
          "text": "What are the interest rates on your credit cards?"
        },
        {
          "text": "how about your credit card interest rates"
        },
        {
          "text": "annual percentage rate credit cards"
        },
        {
          "text": "are your card interest rates high"
        },
        {
          "text": "current interest rate for credit cards"
        },
        {
          "text": "credit cards rate of interest"
        },
        {
          "text": "What are your credit card interest rates?"
        },
        {
          "text": "What are your credit card APR rates?"
        },
        {
          "text": "What is the interest rate on your credit cards?"
        },
        {
          "text": "tell me the annual percentage rate on your credit card"
        },
        {
          "text": "What credit card interest rate do you charge"
        },
        {
          "text": "are your APR rates low for your credit card"
        },
        {
          "text": "What is the APR on your credit cards?"
        },
        {
          "text": "credit card interest rate"
        },
        {
          "text": "credit card interest rate information"
        },
        {
          "text": "would like to know about credit card rates"
        },
        {
          "text": "APR for personal credit cards"
        },
        {
          "text": "interest rates for personal credit cards"
        }
      ],
      "description": ""
    },
    {
      "intent": "Loyalty_Program-Loyalty_Status",
      "examples": [
        {
          "text": "Can I use loyalty points?"
        },
        {
          "text": "Can you tell me where I'm at with the rewards points?"
        },
        {
          "text": "status of loyalty program"
        },
        {
          "text": "Is this account still in the loyalty scheme?"
        },
        {
          "text": "Where am I at with the loyalty program?"
        },
        {
          "text": "Do I still have access to loyalty rewards?"
        },
        {
          "text": "Am I still part of the rewards program?"
        },
        {
          "text": "Am I still in the loyalty program?"
        }
      ]
    },
    {
      "intent": "Banking-PIN_Issue",
      "examples": [
        {
          "text": "I cannot remember the personal identification number on my card"
        },
        {
          "text": "I cannot remember my card's PIN"
        },
        {
          "text": "automatic teller machine will not accept my pin"
        },
        {
          "text": "What should I do if I have forgotten my credit card PIN?"
        },
        {
          "text": "I am having trouble remembering my card pin"
        },
        {
          "text": "Where can I find out the security code for my card's chip"
        },
        {
          "text": "I exceeded my pin retries"
        },
        {
          "text": "I entered the PIN number incorrectly three times now I'm locked out"
        },
        {
          "text": "I entered the wrong chip code three times"
        },
        {
          "text": "I don't have my credit card PIN"
        },
        {
          "text": "A PIN didn't come with my credit card"
        },
        {
          "text": "A personal identification number wasn't sent with my card"
        },
        {
          "text": "I didn't get a PIN with my credit card"
        },
        {
          "text": "I never received a pin code for my card"
        },
        {
          "text": "How can I find out the chip code for my card"
        },
        {
          "text": "I forgot the chip code for my credit card"
        },
        {
          "text": "I can't remember my card's security code"
        },
        {
          "text": "can you tell me my credit card personal identification number"
        },
        {
          "text": "can you tell me what my card PIN is"
        },
        {
          "text": "I cannot recall my credit card PIN"
        },
        {
          "text": "I cannot recall the personal identification number on my card"
        },
        {
          "text": "My card's secure code has been locked"
        },
        {
          "text": "cannot remember the pin on my card"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Switch_Cards",
      "examples": [
        {
          "text": "change credit card without applying again"
        },
        {
          "text": "I applied for a wrong credit card and now want to change to an other card"
        },
        {
          "text": "I signed up for the wrong card can I change to a different credit card"
        },
        {
          "text": "can i change credit cards"
        },
        {
          "text": "can I upgrade my credit card to a different card"
        },
        {
          "text": "change credit card type"
        },
        {
          "text": "switch to another bank credit card"
        },
        {
          "text": "can i switch credit cards"
        },
        {
          "text": "Can I apply for a credit card product switch"
        },
        {
          "text": "change credit card without filling an application"
        },
        {
          "text": "change from one credit card to another credit card"
        },
        {
          "text": "can I have a balance transfer to a different card"
        },
        {
          "text": "I am already a customer but I want a different credit card"
        },
        {
          "text": "Can I change my credit card?"
        },
        {
          "text": "already have a card want a better one"
        },
        {
          "text": "already have a card want a different one"
        },
        {
          "text": "I want a better credit card than my current credit card"
        },
        {
          "text": "can i change my card to american express"
        },
        {
          "text": "can i change my card to a mastercard"
        },
        {
          "text": "can i change my card to a visa"
        },
        {
          "text": "can my card be transferred to another credit card"
        },
        {
          "text": "already have a card but want to convert it"
        },
        {
          "text": "can my card to be upgraded to a chip"
        },
        {
          "text": "cancel this credit card and get another one"
        },
        {
          "text": "cancel my current credit card and replace it with another"
        },
        {
          "text": "can i transfer to a low rate credit card"
        },
        {
          "text": "can i switch between credit cards"
        },
        {
          "text": "can i change my existing credit card"
        },
        {
          "text": "made a mistake, wanted a different credit card"
        }
      ],
      "description": ""
    },
    {
      "intent": "Loyalty_Program-Redeem_Points",
      "examples": [
        {
          "text": "Can I use my rewards points for this?"
        },
        {
          "text": "Reward point redemption"
        },
        {
          "text": "How can I apply my loyalty points to my order?"
        },
        {
          "text": "Can I use my loyalty points now?"
        },
        {
          "text": "Where can I redeem my points?"
        },
        {
          "text": "How do I use my reward points?"
        },
        {
          "text": "Can I use my rewards points?"
        },
        {
          "text": "How can I use my loyalty points?"
        },
        {
          "text": "Will the total be reduced if I redeem my rewards points?"
        },
        {
          "text": "Reddeming loyalty points"
        }
      ]
    },
    {
      "intent": "Banking-Card_Application",
      "examples": [
        {
          "text": "need a credit card immediately"
        },
        {
          "text": "want to apply for a credit card"
        },
        {
          "text": "I want a credit card"
        },
        {
          "text": "I would like a credit card"
        },
        {
          "text": "how do I get a credit card"
        },
        {
          "text": "I would like to apply for a credit card"
        },
        {
          "text": "I want a new credit card"
        },
        {
          "text": "do I need to go to a branch for a credit card?"
        },
        {
          "text": "need a credit card asap"
        },
        {
          "text": "How do I apply for a credit card?"
        },
        {
          "text": "how can I obtain a credit card"
        },
        {
          "text": "apply for a personal credit card"
        },
        {
          "text": "applying for a credit card"
        },
        {
          "text": "where do I go to get a credit card"
        },
        {
          "text": "how do i go about getting a credit card?"
        },
        {
          "text": "I need a credit card"
        },
        {
          "text": "I want to get a credit card"
        },
        {
          "text": "I want to obtain a credit card"
        },
        {
          "text": "credit card applications"
        },
        {
          "text": "how do I apply for a new credit card"
        },
        {
          "text": "Can I get an application form for a credit card"
        },
        {
          "text": "I need to apply for a credit card"
        },
        {
          "text": "Can I apply for credit cards"
        },
        {
          "text": "can i have a credit card please"
        },
        {
          "text": "help me open credit card"
        },
        {
          "text": "what will I do to apply for a credit card"
        },
        {
          "text": "I'm looking at getting a credit card"
        },
        {
          "text": "I need a credit card, how do I get one?"
        },
        {
          "text": "can i apply online for a credit card?"
        },
        {
          "text": "I need to get a credit card"
        },
        {
          "text": "i want to apply for a new credit to replace my existing one"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Card_Selection",
      "examples": [
        {
          "text": "would like to talk about credit cards"
        },
        {
          "text": "do you have credit cards"
        },
        {
          "text": "what are your details on credit cards"
        },
        {
          "text": "what are the features of credit cards"
        },
        {
          "text": "can you give me information about credit cards"
        },
        {
          "text": "Why should I choose your credit cards?"
        },
        {
          "text": "can you help me choose a credit card"
        },
        {
          "text": "Tell me about your credit cards"
        },
        {
          "text": "What credit cards does your bank have?"
        },
        {
          "text": "what type of credit cards to you offer"
        },
        {
          "text": "tell me about your different credit cards"
        },
        {
          "text": "i want to learn about credit cards"
        },
        {
          "text": "what makes yours the best credit card"
        },
        {
          "text": "I'm interested in your credit cards"
        },
        {
          "text": "are your credit cards any good"
        },
        {
          "text": "what do you know about cards"
        },
        {
          "text": "what is your range of credit cards"
        },
        {
          "text": "What are the features of the credit cards?"
        },
        {
          "text": "why should I choose your credit card"
        },
        {
          "text": "what type of credit cards do you offer"
        },
        {
          "text": "which credit cards are available"
        },
        {
          "text": "which credit card will be suitable"
        },
        {
          "text": "which credit cards does your bank have"
        },
        {
          "text": "which credit cards does your bank offer?"
        },
        {
          "text": "choose a new credit card"
        },
        {
          "text": "Can I ask about your available credit cards"
        },
        {
          "text": "do you have a credit card for students"
        },
        {
          "text": "looking to see if you have a credit card that compares to the other bank"
        },
        {
          "text": "credit card comparison"
        },
        {
          "text": "credit card should I get"
        },
        {
          "text": "what are the different kinds of credit cards"
        },
        {
          "text": "do you have many credit cards"
        },
        {
          "text": "credit cards i want to know some more details"
        },
        {
          "text": "What types of credit cards do you have?"
        },
        {
          "text": "enquire about your available credit cards"
        },
        {
          "text": "do you have more credit cards"
        },
        {
          "text": "help me select a credit card"
        },
        {
          "text": "Which credit card is right for me?"
        },
        {
          "text": "choose a credit card"
        },
        {
          "text": "comparison of credit cards"
        },
        {
          "text": "difference between the credit cards"
        },
        {
          "text": "I want a credit card"
        }
      ],
      "description": "Credit Card Product Selection Process"
    },
    {
      "intent": "Billing-Balance_Enquiry",
      "examples": [
        {
          "text": "Is there any money left in my account?"
        },
        {
          "text": "account balance total"
        },
        {
          "text": "Where can I see my account balance?"
        },
        {
          "text": "Is my account almost empty?"
        },
        {
          "text": "How much do I have in my account?"
        },
        {
          "text": "I want to use my credit on the order, how much do I have left?"
        },
        {
          "text": "How can I find my credit total?"
        },
        {
          "text": "credit left in my account"
        },
        {
          "text": "Do I need to top up my account balance?"
        },
        {
          "text": "What is the current pay-out figure on my account?"
        },
        {
          "text": "What is the total for my account credit?"
        },
        {
          "text": "I want to see my balance"
        },
        {
          "text": "Do I have any credit left?"
        }
      ]
    },
    {
      "intent": "General_Conversation-VA_State",
      "examples": [
        {
          "text": "are you doing alright"
        },
        {
          "text": "how you going"
        },
        {
          "text": "is everything alright"
        },
        {
          "text": "How are you?"
        },
        {
          "text": "are you fine"
        },
        {
          "text": "everything is ok?"
        },
        {
          "text": "how is everything"
        },
        {
          "text": "how is yourself"
        },
        {
          "text": "have you been good"
        },
        {
          "text": "how was your day"
        },
        {
          "text": "have you been well"
        },
        {
          "text": "how are you this evening"
        },
        {
          "text": "how are things with you"
        },
        {
          "text": "how you doing"
        },
        {
          "text": "how goes it"
        },
        {
          "text": "how are you feeling"
        },
        {
          "text": "how is your day going"
        }
      ],
      "description": "Asking the VA how they are"
    },
    {
      "intent": "Payment-Payment_History",
      "examples": [
        {
          "text": "I'm not sure which bills I've paid"
        },
        {
          "text": "where are my monthly statements"
        },
        {
          "text": "Is there a list of all my payments?"
        },
        {
          "text": "payment history"
        },
        {
          "text": "payment account statements"
        },
        {
          "text": "do you have a list of all my payments?"
        },
        {
          "text": "Where can I see past payments"
        },
        {
          "text": "can I see my payment from last year?"
        },
        {
          "text": "past statements"
        },
        {
          "text": "where can I see all my payments"
        },
        {
          "text": "do you have the monthly bills I paid"
        },
        {
          "text": "I need payment history for taxes"
        },
        {
          "text": "Can I find my payment from last month"
        },
        {
          "text": "historic payments made"
        }
      ]
    },
    {
      "intent": "Customer_Profile-Change_Details",
      "examples": [
        {
          "text": "I got divorced and need to change my name"
        },
        {
          "text": "I moved and need to update my address"
        },
        {
          "text": "live in a new apartment"
        },
        {
          "text": "moved to a new address"
        },
        {
          "text": "how do I change my name"
        },
        {
          "text": "how can I change my address"
        },
        {
          "text": "I got married and want to update my name"
        },
        {
          "text": "moved to a new house"
        }
      ]
    },
    {
      "intent": "Payment_Physical_Payments",
      "examples": [
        {
          "text": "I want to make a payment in the shop?"
        },
        {
          "text": "Can I pay at an office?"
        },
        {
          "text": "Can I make a physical payment at a branch?"
        },
        {
          "text": "Can I order online but pay in store?"
        },
        {
          "text": "physical payment"
        },
        {
          "text": "Can I pay at a local branch?"
        },
        {
          "text": "Can I pay my bill at your store?"
        },
        {
          "text": "Can I pay in cash at your offices?"
        },
        {
          "text": "pay physically in person"
        },
        {
          "text": "Where can I go to pay my bill?"
        },
        {
          "text": "Can I order here but make my payment at a branch?"
        },
        {
          "text": "I want to pay in person"
        }
      ]
    },
    {
      "intent": "General_Conversation-About_The_VA",
      "examples": [
        {
          "text": "who are you"
        },
        {
          "text": "what is your designation"
        },
        {
          "text": "what are you called"
        },
        {
          "text": "do you know who you are"
        },
        {
          "text": "who are you again"
        },
        {
          "text": "I do not know who this is"
        },
        {
          "text": "what's your name"
        },
        {
          "text": "you did not introduce yourself"
        },
        {
          "text": "your name please"
        },
        {
          "text": "who is talking"
        },
        {
          "text": "you did not tell me your name"
        },
        {
          "text": "who am I talking to"
        },
        {
          "text": "what is your name"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Change_Credit_Line",
      "examples": [
        {
          "text": "Can I lower my card limit"
        },
        {
          "text": "can I increase my credit card limit"
        },
        {
          "text": "how can I get more credit on my card"
        },
        {
          "text": "How do I decrease my credit card credit limit?"
        },
        {
          "text": "how do I adjust my card limit"
        },
        {
          "text": "I want to change my credit line"
        },
        {
          "text": "I need to change my credit line"
        },
        {
          "text": "How do I change my credit card limit?"
        },
        {
          "text": "How do I increase my credit card credit limit?"
        },
        {
          "text": "How do I change my credit card credit limit?"
        },
        {
          "text": "How do I change the credit limit on my credit card?"
        },
        {
          "text": "can I modify the limit on my card"
        }
      ],
      "description": ""
    },
    {
      "intent": "Payment-Payment_Installments",
      "examples": [
        {
          "text": "can i pay quarterly"
        },
        {
          "text": "payment scheme"
        },
        {
          "text": "can i pay part of the bill"
        },
        {
          "text": "I can't pay it all at once"
        },
        {
          "text": "i can't afford to pay in one single payment"
        },
        {
          "text": "do i have to pay the full amount"
        },
        {
          "text": "i can't make the full payment"
        },
        {
          "text": "can i only pay some of this"
        },
        {
          "text": "make bi-monthly payments"
        },
        {
          "text": "payment schedule"
        },
        {
          "text": "can i pay monthly"
        },
        {
          "text": "can i make a part payment"
        },
        {
          "text": "can i pay in installments"
        },
        {
          "text": "do you have monthly payments"
        },
        {
          "text": "can i make smaller payments"
        }
      ]
    },
    {
      "intent": "Account_Access-Authorized_User",
      "examples": [
        {
          "text": "I want my husband to get account access"
        },
        {
          "text": "I want my wife to use the account"
        },
        {
          "text": "Can I have other people access my account?"
        },
        {
          "text": "Can only one person access an account"
        },
        {
          "text": "I want to add my partner to access the account"
        },
        {
          "text": "multiple account users"
        },
        {
          "text": "Add additional users"
        },
        {
          "text": "multiple access to the account"
        },
        {
          "text": "Can more than one person use the account?"
        }
      ]
    },
    {
      "intent": "Banking-Billing_Payment_Enquiry",
      "examples": [
        {
          "text": "can you help me with my credit card bill"
        },
        {
          "text": "what can I do about my credit card payment"
        },
        {
          "text": "I would like to address my credit card payment."
        },
        {
          "text": "can you help me with my credit card payment"
        },
        {
          "text": "credit card payment"
        },
        {
          "text": "help me with my cc bill"
        },
        {
          "text": "what's with my credit card payment"
        },
        {
          "text": "credit card payment I have a question"
        },
        {
          "text": "my credit card payment"
        },
        {
          "text": "Can I ask about my credit card payment"
        },
        {
          "text": "do you know about my credit card payment"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Services",
      "examples": [
        {
          "text": "is that available at your los angeles location"
        },
        {
          "text": "service available to me"
        },
        {
          "text": "can I get that from your sydney office"
        },
        {
          "text": "what services do you provide"
        },
        {
          "text": "do you provide a specific service at your new york store"
        }
      ]
    },
    {
      "intent": "Business_Information-Products",
      "examples": [
        {
          "text": "do you have any sale items"
        },
        {
          "text": "do you have a sale on"
        },
        {
          "text": "items you sell"
        },
        {
          "text": "product range available"
        },
        {
          "text": "range of products"
        },
        {
          "text": "what do you sell"
        },
        {
          "text": "what can I purchase from your store"
        },
        {
          "text": "what is on sale this week"
        },
        {
          "text": "are your products available at all stores"
        },
        {
          "text": "what are your products"
        },
        {
          "text": "what can I buy"
        },
        {
          "text": "are there any clearance items"
        },
        {
          "text": "items on sale"
        },
        {
          "text": "what is on sale today"
        },
        {
          "text": "do you sell"
        }
      ],
      "description": ""
    },
    {
      "intent": "Billing-Dispute",
      "examples": [
        {
          "text": "The line item on my bill is wrong"
        },
        {
          "text": "What are those lines on my bill about?"
        },
        {
          "text": "You need to remove the item from my bill"
        },
        {
          "text": "What is the second item on my bill?"
        },
        {
          "text": "I didn't order one of these items on my bill"
        },
        {
          "text": "Why am I being charged for this on my bill?"
        },
        {
          "text": "What is the second charge on my bill?"
        },
        {
          "text": "That item wasn't on my order"
        },
        {
          "text": "Why is my bill showing those items?"
        },
        {
          "text": "My bill is wrong"
        },
        {
          "text": "The items on the invoice are wrong"
        },
        {
          "text": "That invoice is wrong"
        },
        {
          "text": "The order is showing the wrong items"
        }
      ]
    },
    {
      "intent": "Payment-Refund_Payment",
      "examples": [
        {
          "text": "How do I get a refund?"
        },
        {
          "text": "I cancelled my order but didn't get my money"
        },
        {
          "text": "I want my money back"
        },
        {
          "text": "You charged me twice, you need to refund one of my payments"
        },
        {
          "text": "You overcharged me, give me back the extra money"
        },
        {
          "text": "You need to give me back my money"
        },
        {
          "text": "How can my payment be refunded?"
        },
        {
          "text": "When is the money returned for a cancelled order?"
        },
        {
          "text": "When do you refund my money for a returned order?"
        },
        {
          "text": "When do I get the money back for a cancelled order?"
        },
        {
          "text": "I need my money refunded"
        },
        {
          "text": "What can I do if you overcharged me?"
        }
      ]
    },
    {
      "intent": "Business_Information-About_Company",
      "examples": [
        {
          "text": "what is this company about"
        },
        {
          "text": "what is your history"
        },
        {
          "text": "when did the company start"
        },
        {
          "text": "what do you sell"
        },
        {
          "text": "what does the copany do"
        },
        {
          "text": "where did the company start"
        },
        {
          "text": "what year did the company form"
        },
        {
          "text": "when was the company founded"
        },
        {
          "text": "Tell me about your company"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Profile_Username",
      "examples": [
        {
          "text": "forgot my username"
        },
        {
          "text": "I can't login"
        },
        {
          "text": "can't remember my login"
        },
        {
          "text": "I want to modify my login"
        },
        {
          "text": "I don't remember my login name"
        },
        {
          "text": "can i change my user name"
        },
        {
          "text": "what is my account login name"
        },
        {
          "text": "where can I find my username"
        },
        {
          "text": "I don't remember my username"
        }
      ]
    },
    {
      "intent": "Banking-Report_Stolen_Card",
      "examples": [
        {
          "text": "Someone took my card!"
        },
        {
          "text": "I think my last card may have been stolen, I need to replace it"
        },
        {
          "text": "my card was stolen"
        },
        {
          "text": "How do I report the theft of my credit card?"
        },
        {
          "text": "What is the procedure to report stolen card?"
        },
        {
          "text": "How do I go about reporting a card theft?"
        },
        {
          "text": "How can I cancel my credit card which was stolen?"
        },
        {
          "text": "someone took my card"
        },
        {
          "text": "How do I report my credit card being stolen?"
        },
        {
          "text": "I think my last may have been stolen, I need to replace it"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Report_Fraudulent_Use",
      "examples": [
        {
          "text": "I would like to replace my card as I think my information may have been compromised"
        },
        {
          "text": "fraud on my card I need it replaced"
        },
        {
          "text": "I need a new card my account is hacked"
        },
        {
          "text": "fraudulent charges on my credit card I need a new one"
        },
        {
          "text": "someone hacked into my credit card and stole money"
        }
      ],
      "description": ""
    },
    {
      "intent": "Notifications-Payment_Reminders",
      "examples": [
        {
          "text": "Can you remind me when I have to pay my bill?"
        },
        {
          "text": "Do I get a reminder to pay my bill?"
        },
        {
          "text": "Will I get payment notifications?"
        },
        {
          "text": "Do you send out monthly reminders?"
        },
        {
          "text": "Will I get an SMS when I have to pay?"
        },
        {
          "text": "Will you send me a message to remind me for payment?"
        },
        {
          "text": "Do you send me an email when I need to pay?"
        },
        {
          "text": "Will you send reminder for the bill?"
        },
        {
          "text": "Will I get a call to remind me about payments?"
        },
        {
          "text": "Do you have payment reminders?"
        },
        {
          "text": "I keep forgetting to pay my bill"
        }
      ]
    },
    {
      "intent": "General_Conversation-Anaphora_Why",
      "examples": [
        {
          "text": "why this"
        },
        {
          "text": "okay but why"
        },
        {
          "text": "why"
        },
        {
          "text": "this why"
        },
        {
          "text": "?"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Anaphora_Why_Needed",
      "examples": [
        {
          "text": "do you need this"
        },
        {
          "text": "why do you need this"
        },
        {
          "text": "I don't want to provide this"
        },
        {
          "text": "you don't need this"
        },
        {
          "text": "why is this needed"
        },
        {
          "text": "can we go without this"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Privileges",
      "examples": [
        {
          "text": "What can I get with my account?"
        },
        {
          "text": "Do I get access to special products?"
        },
        {
          "text": "What specials are available to me?"
        },
        {
          "text": "Do I get to buy products not available to everyone?"
        },
        {
          "text": "Do different accounts have different products?"
        },
        {
          "text": "Is there anything special I can buy?"
        },
        {
          "text": "Do I get access to all products?"
        },
        {
          "text": "Are there different tiers for products?"
        },
        {
          "text": "Do I get access to special deals?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Joy",
      "examples": [
        {
          "text": "I am thrilled"
        },
        {
          "text": "You made me feel happy"
        },
        {
          "text": "My mood has improved"
        },
        {
          "text": "I am feeling much happier"
        },
        {
          "text": "I feel ecstatic today"
        },
        {
          "text": "I am the happiest"
        },
        {
          "text": "I am full of joy"
        },
        {
          "text": "I am happy"
        },
        {
          "text": "I am feeling happy"
        },
        {
          "text": "So happy right now"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Request_Checkbook",
      "examples": [
        {
          "text": "Can you please send me some checks?"
        },
        {
          "text": "What is the option for check book renewal?"
        },
        {
          "text": "What is helpline number for requesting checkbook?"
        },
        {
          "text": "I'm calling for help in ordering a new checkbook please."
        },
        {
          "text": "I'm all outta checks"
        },
        {
          "text": "I want to apply for a checkbook"
        },
        {
          "text": "How to get another check book?"
        },
        {
          "text": "How do I receive a new copy of my check book?"
        },
        {
          "text": "Help with check requisition"
        },
        {
          "text": "Do you issue check books?"
        },
        {
          "text": "Do you have check book request details?"
        },
        {
          "text": "Could you help me get a checkbook?"
        },
        {
          "text": "Can you tell me some options about check book issue?"
        },
        {
          "text": "Please give me the information on how to request the check-book"
        },
        {
          "text": "Is it possible for me to receive a checkbook?"
        },
        {
          "text": "What are charges for a new checkbook?"
        },
        {
          "text": "I need assistance on getting check book"
        },
        {
          "text": "Can I check the status of my check book request?"
        },
        {
          "text": "Can I order checkbook thru this chat window?"
        },
        {
          "text": "I want to know my check book request status"
        }
      ],
      "description": "Request a checkbook."
    },
    {
      "intent": "Banking-Card_Eligibility",
      "examples": [
        {
          "text": "are credit cards easy to get"
        },
        {
          "text": "Can anyone receive a credit card"
        },
        {
          "text": "I am unemployed can I still get a credit card"
        },
        {
          "text": "want apply for credit card so what is the requirement"
        },
        {
          "text": "Do I qualify for a credit card?"
        },
        {
          "text": "am i allowed to apply for this card"
        },
        {
          "text": "am i entitled to a credit card"
        },
        {
          "text": "how do i know if i am eligible to apply for a credit card"
        },
        {
          "text": "want to apply for a credit card what is your criteria"
        },
        {
          "text": "Am I eligible for a credit card?"
        },
        {
          "text": "I want  apply i will get the credit card or not"
        },
        {
          "text": "can I apply for a credit card with no employment"
        },
        {
          "text": "Can everybody receive a credit card"
        },
        {
          "text": "Can everybody apply for a credit card"
        },
        {
          "text": "Can anybody have a credit card"
        },
        {
          "text": "can I apply for a credit card with a casual job"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Cancel_Card",
      "examples": [
        {
          "text": "can you delete my account for this card"
        },
        {
          "text": "How to cancel a credit card without hurting its score?"
        },
        {
          "text": "terminate this line of credit"
        },
        {
          "text": "I am not using credit card tell me how can I deactivate it"
        },
        {
          "text": "I no longer need this credit card"
        },
        {
          "text": "I want to know about credit deactivation process"
        },
        {
          "text": "delete credit card"
        },
        {
          "text": "Do not want a credit card"
        },
        {
          "text": "no longer need the cc"
        },
        {
          "text": "Get rid of this card"
        },
        {
          "text": "How can I cancel my credit card?"
        },
        {
          "text": "Cancel a card"
        },
        {
          "text": "Details on how to apply for cancellation of credit card"
        },
        {
          "text": "How do I close my credit card?"
        },
        {
          "text": "Can you help me cancel this credit card?"
        },
        {
          "text": "How to deactivate credit?"
        },
        {
          "text": "permanently remove this card from use"
        },
        {
          "text": "shut down my card"
        },
        {
          "text": "I want to raise request for deactivating my credit card"
        },
        {
          "text": "Please assist me to revoke my credit card"
        },
        {
          "text": "Please revoke my credit card"
        },
        {
          "text": "Tell me the ways through which I can close my credit card"
        },
        {
          "text": "What is the way to deactivate my credit card?"
        },
        {
          "text": "What are the ways for closing credit card?"
        },
        {
          "text": "What is the procedure for credit card deactivation?"
        },
        {
          "text": "What is the process for closing credit card?"
        },
        {
          "text": "stop using this card"
        },
        {
          "text": "Annual charges are high hence want to cancel my credit card"
        },
        {
          "text": "Can I cancel a credit card I just applied for?"
        },
        {
          "text": "Can I cancel my credit card if I have some pending dues?"
        },
        {
          "text": "I no longer want this credit card to be active"
        },
        {
          "text": "I need to cancel this card"
        },
        {
          "text": "i don't need my card anymore"
        },
        {
          "text": "I do not want this credit card anymore"
        },
        {
          "text": "i'd like to cancel my card"
        },
        {
          "text": "I think it is time to cancel this credit card"
        },
        {
          "text": "I am not able to curb my spendings on credit card and so I want to close it"
        },
        {
          "text": "How to close credit card online?"
        },
        {
          "text": "Credit card is useless to me please cancel it"
        },
        {
          "text": "close this credit card"
        },
        {
          "text": "close this credit account"
        },
        {
          "text": "can i cancel my card?"
        }
      ],
      "description": "Cancel a card"
    },
    {
      "intent": "Customer_Profile-Account_Shipping_Address",
      "examples": [
        {
          "text": "Can I find out the shipping address?"
        },
        {
          "text": "What is the shipping address on this account?"
        },
        {
          "text": "Do you have the right shipping address for my account?"
        },
        {
          "text": "What shipping address do you have for this account?"
        },
        {
          "text": "Can you tell me the shipping address for my account?"
        },
        {
          "text": "How can I find the shipping account address?"
        },
        {
          "text": "account shipping address"
        }
      ]
    },
    {
      "intent": "Help-Guidance_Requested",
      "examples": [
        {
          "text": "what's next"
        },
        {
          "text": "now what"
        },
        {
          "text": "is that it?"
        },
        {
          "text": "what happens now"
        },
        {
          "text": "what do I do"
        },
        {
          "text": "what happens next"
        },
        {
          "text": "This is confused"
        },
        {
          "text": "what next"
        },
        {
          "text": "I'm confused now"
        },
        {
          "text": "tell me what to do"
        },
        {
          "text": "I'm confused here"
        },
        {
          "text": "I'm lost"
        },
        {
          "text": "I don't know what to do"
        },
        {
          "text": "tell me what I type here"
        },
        {
          "text": "what now"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Profile-Account_Number_Query",
      "examples": [
        {
          "text": "I forgot my account number"
        },
        {
          "text": "How can I tell what my account number is?"
        },
        {
          "text": "Where do I find my account number"
        },
        {
          "text": "What is my account username"
        },
        {
          "text": "What is my account ID?"
        },
        {
          "text": "Can you tell me my account number?"
        },
        {
          "text": "I forgot what my account number was"
        },
        {
          "text": "How can I find out the account number?"
        },
        {
          "text": "What is my account number?"
        },
        {
          "text": "Where do I find my account ID?"
        },
        {
          "text": "I can't see my account number where is it?"
        }
      ]
    },
    {
      "intent": "Help-Agent_Capabilities",
      "examples": [
        {
          "text": "what do you know"
        },
        {
          "text": "what can you do"
        },
        {
          "text": "what can you answer"
        },
        {
          "text": "what can you talk about"
        },
        {
          "text": "are you real"
        },
        {
          "text": "what can you help with"
        },
        {
          "text": "can you help me with"
        },
        {
          "text": "do you know about"
        },
        {
          "text": "are you a real person"
        },
        {
          "text": "what are you"
        },
        {
          "text": "what information do you know"
        }
      ]
    },
    {
      "intent": "General_Conversation-Farewells",
      "examples": [
        {
          "text": "good night"
        },
        {
          "text": "goodbye"
        },
        {
          "text": "farewell"
        },
        {
          "text": "let's end this"
        },
        {
          "text": "so long"
        },
        {
          "text": "bye"
        },
        {
          "text": "I'll be going now"
        },
        {
          "text": "see ya later"
        },
        {
          "text": "I have got to go now"
        }
      ]
    },
    {
      "intent": "Banking-Report_Damaged_Card",
      "examples": [
        {
          "text": "I want to opt for the replacement of my card as it has worn out"
        },
        {
          "text": "my card snapped in half"
        },
        {
          "text": "my card is badly worn out"
        },
        {
          "text": "i have damaged my credit card"
        },
        {
          "text": "my card does not swipe anymore"
        },
        {
          "text": "I'm having issues with swiping with my credit card"
        },
        {
          "text": "My credit card is scratched. What should I do?"
        },
        {
          "text": "My credit card has been broken"
        },
        {
          "text": "my credit card has been faded"
        },
        {
          "text": "I broke my card and need another one"
        },
        {
          "text": "my credit card is damaged"
        },
        {
          "text": "my card is broken and doesn't work"
        },
        {
          "text": "I have snapped my credit card"
        },
        {
          "text": "my credit card is cracked"
        },
        {
          "text": "my card has a crack in it"
        },
        {
          "text": "my card is broken"
        },
        {
          "text": "my debit card has a crack in it and I need a new one"
        },
        {
          "text": "What should I do if my credit card is damaged?"
        },
        {
          "text": "the magnetic strip on my credit card is malfunctioning"
        },
        {
          "text": "My credit card has been damaged"
        },
        {
          "text": "Please substitute a new card for the worn-out one"
        },
        {
          "text": "magnetic strip worn on my credit card"
        },
        {
          "text": "My credit card is breaking. What should I do?"
        },
        {
          "text": "plastic coating is starting to come unstuck on my credit card"
        },
        {
          "text": "the back of my credit card has become unreadable"
        },
        {
          "text": "my card is in poor condition"
        },
        {
          "text": "on my credit card i cant read the csc?"
        },
        {
          "text": "the chip in my current card is faulty"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Set_Up_Direct_Deposit",
      "examples": [
        {
          "text": "How to sign up for direct deposit?"
        },
        {
          "text": "What all details I need to fill direct deposit form?"
        },
        {
          "text": "Set up direct deposit"
        },
        {
          "text": "What is the way to do direct deposit?"
        },
        {
          "text": "When setting up direct deposit what does deposit type mean?"
        },
        {
          "text": "Where is option of direct deposit in net banking?"
        },
        {
          "text": "Please guide me with direct deposit process"
        },
        {
          "text": "I want to ask about direct deposit"
        },
        {
          "text": "I have query regarding process of direct deposit"
        },
        {
          "text": "How to use on-line banking for direct credit?"
        },
        {
          "text": "How do I setup direct deposit?"
        },
        {
          "text": "Show me process to setup direct deposit"
        },
        {
          "text": "Does the mobile app offer direct deposit?"
        },
        {
          "text": "Can you mail me the direct deposit form to my residential address?"
        },
        {
          "text": "Can I set up a direct deposit without a checkbook?"
        },
        {
          "text": "What is process to setup direct deposit?"
        },
        {
          "text": "What are ways for setting up direct deposit?"
        },
        {
          "text": "What are steps for setting up direct deposit?"
        },
        {
          "text": "Can you deposit my salary right into my account?"
        },
        {
          "text": "From where should I sign up for direct deposit"
        }
      ],
      "description": "Set up a direct deposit for an account"
    },
    {
      "intent": "Business_Information-Contact_Us",
      "examples": [
        {
          "text": "I need a SMS number customer service"
        },
        {
          "text": "can I email you?"
        },
        {
          "text": "what are your contact details"
        },
        {
          "text": "customer service email address"
        },
        {
          "text": "can I talk to someone?"
        },
        {
          "text": "How can I contact you"
        },
        {
          "text": "How do I email customer  service"
        },
        {
          "text": "what is email address for a customer service enquiry"
        }
      ]
    },
    {
      "intent": "Banking-Report_Lost_Card",
      "examples": [
        {
          "text": "What are the options with the card loss?"
        },
        {
          "text": "What if I lose the card?"
        },
        {
          "text": "What is the way to report a lost card?"
        },
        {
          "text": "What steps can I take when I lose my credit card?"
        },
        {
          "text": "I lost my card and need a new one"
        },
        {
          "text": "I lost me card and I need to replace it right now please"
        },
        {
          "text": "I don't know where my card is"
        },
        {
          "text": "Is there any charge for registering a complaint for credit card loss?"
        },
        {
          "text": "I would like to know what to do if I lose my credit card"
        },
        {
          "text": "I need assistance as I've lost my credit card"
        },
        {
          "text": "I have no idea where I placed my debit card"
        },
        {
          "text": "I have lost my credit card and I want to deactivate it"
        },
        {
          "text": "How much is the charge for a lost card?"
        },
        {
          "text": "How do I file for a missing card?"
        },
        {
          "text": "Help! I left my credit card with my purse in the taxi and I'm afraid someone's gonna use it"
        },
        {
          "text": "Can I lock my credit card until I find it?"
        },
        {
          "text": "I misplaced my card this weekend"
        },
        {
          "text": "What steps should be taken in the event of a missing credit card?"
        },
        {
          "text": "left my card in a taxi"
        },
        {
          "text": "left my card in the uber"
        },
        {
          "text": "my card is missing"
        },
        {
          "text": "problem I lost my card"
        },
        {
          "text": "i just lost my card"
        },
        {
          "text": "My credit card is lost how should I cancel it"
        },
        {
          "text": "can't find my card"
        },
        {
          "text": "i lost my wallet"
        },
        {
          "text": "i lost my card"
        },
        {
          "text": "I lost my credit card"
        },
        {
          "text": "can't find my wallet"
        },
        {
          "text": "help me protect my account I lost my credit card"
        },
        {
          "text": "My cc has been lost"
        },
        {
          "text": "I lost my wallet and I don't think I am going to find it so I need a new card"
        }
      ],
      "description": ""
    },
    {
      "intent": "Loyalty_Program-Points_Value",
      "examples": [
        {
          "text": "What can I buy with my rewards points?"
        },
        {
          "text": "What is the conversion rate for my rewards points?"
        },
        {
          "text": "How many rewards point do I have?"
        },
        {
          "text": "Can I pay for my whole order with my rewards points?"
        },
        {
          "text": "What's the dollar value for my rewards points?"
        },
        {
          "text": "Where can I find my loyalty points total?"
        },
        {
          "text": "How much do I get for my loyalty points?"
        },
        {
          "text": "How much can I buy with my loyalty points?"
        },
        {
          "text": "Do I have enough to pay for my order with loyalty points?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Work",
      "examples": [
        {
          "text": "do you hate your job?"
        },
        {
          "text": "how do you feel about your job"
        },
        {
          "text": "Do you like your work?"
        },
        {
          "text": "how do you feel about your work"
        },
        {
          "text": "do you enjoy working"
        },
        {
          "text": "do you enjoy your work"
        },
        {
          "text": "do you like what you do"
        },
        {
          "text": "do you feel happy about your job?"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Movies",
      "examples": [
        {
          "text": "let's go to the movies!"
        },
        {
          "text": "What was the last movie you saw?"
        },
        {
          "text": "Do you like watching films"
        },
        {
          "text": "You said you liked movies"
        },
        {
          "text": "Let us talk about movies"
        },
        {
          "text": "What are your thoughts on movies generally?"
        },
        {
          "text": "have you seen any good movies"
        },
        {
          "text": "What are your thoughts on watching films"
        },
        {
          "text": "Do you enjoy watching films"
        },
        {
          "text": "What are your thoughts on movies?"
        },
        {
          "text": "Do you like movies"
        },
        {
          "text": "What do you like about movies"
        },
        {
          "text": "What do you think about movies?"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Adding_PIN",
      "examples": [
        {
          "text": "can my credit card have a pin number put on it"
        },
        {
          "text": "add a pin number to my credit card"
        },
        {
          "text": "apply for a new pin for my credit card"
        },
        {
          "text": "apply for a personal identification number for my card"
        },
        {
          "text": "apply for a credit card pin"
        },
        {
          "text": "can i apply for a personal identification number online"
        },
        {
          "text": "can i get a personal identification number for my card"
        },
        {
          "text": "add a personal identification number to my credit card"
        },
        {
          "text": "what do i do to add a pin to my card"
        },
        {
          "text": "can I get a code for my card's chip"
        },
        {
          "text": "my credit card has a chip how do I get a security code for it"
        },
        {
          "text": "how can i put a pin number on my card"
        },
        {
          "text": "apply for a new personal identification number for my credit card"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Profile_Security_Questions",
      "examples": [
        {
          "text": "I forgot the answers to my security questions"
        },
        {
          "text": "I forgot what my security questions are, can I change them?"
        },
        {
          "text": "Do I need to keep the original security questions?"
        },
        {
          "text": "Can I change the security questions I forgot how to answer them"
        },
        {
          "text": "Where can I see the security questions?"
        },
        {
          "text": "Can I change my security questions?"
        },
        {
          "text": "Can I review the security questions?"
        },
        {
          "text": "Can you change my security questions?"
        },
        {
          "text": "How do I change the security questions?"
        }
      ]
    },
    {
      "intent": "Business_Information-Website_Pages",
      "examples": [
        {
          "text": "I can't click on a link"
        },
        {
          "text": "you should provide a link to the page"
        },
        {
          "text": "the link isn't there"
        },
        {
          "text": "where is the link"
        },
        {
          "text": "what's the page URL"
        },
        {
          "text": "where is your Partners page"
        },
        {
          "text": "where is your products page"
        },
        {
          "text": "where is the accounts page"
        },
        {
          "text": "how do I find the URL"
        },
        {
          "text": "how do i get to the page"
        },
        {
          "text": "where is the page"
        },
        {
          "text": "how do i find the link"
        },
        {
          "text": "your page is missing"
        },
        {
          "text": "your link is missing"
        },
        {
          "text": "I can't find the link"
        },
        {
          "text": "what is the URL for the page"
        },
        {
          "text": "I can't find the page"
        },
        {
          "text": "I can't find the URL"
        },
        {
          "text": "I don't see a link anywhere"
        },
        {
          "text": "how do I find the web page"
        },
        {
          "text": "is your web page missing"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Request_Increase_In_Credit_Line",
      "examples": [
        {
          "text": "I need to change my credit card limit"
        },
        {
          "text": "I am not getting on how to increase credit limit"
        },
        {
          "text": "There is a hospital emergency. can you increase my credit limit"
        },
        {
          "text": "Requesting you to remove credit restrictions"
        },
        {
          "text": "Credit bump"
        },
        {
          "text": "How to apply for increase in credit limit?"
        },
        {
          "text": "Can you extend my current card limitation?"
        },
        {
          "text": "Does my credit card usage have impact on increasing the credit line?"
        },
        {
          "text": "How can I add limit to credit card?"
        },
        {
          "text": "How often does bank increase credit limit?"
        },
        {
          "text": "How do I raise credit card limit?"
        },
        {
          "text": "Who approves the credit limit extension?"
        },
        {
          "text": "Where do I request a credit increase?"
        },
        {
          "text": "What are the steps involved in increasing credit line?"
        },
        {
          "text": "What are the methods with which I can improve my credit line?"
        },
        {
          "text": "Upgrade credit limit"
        },
        {
          "text": "I'd like a higher credit ceiling please"
        },
        {
          "text": "I would like to have a bigger credit line"
        },
        {
          "text": "I want to submit my latest salary slip to enhance my credit card limit"
        },
        {
          "text": "I want to know about credit limitation"
        }
      ],
      "description": "Request an increased credit limit"
    },
    {
      "intent": "Payment-Bank_Information",
      "examples": [
        {
          "text": "I want to give my bank data"
        },
        {
          "text": "can i give you my bank name"
        },
        {
          "text": "bank details for creadit card"
        },
        {
          "text": "do i need to provide banking"
        },
        {
          "text": "Can i provide my bank details"
        }
      ]
    },
    {
      "intent": "Payment-Recurring_Payments",
      "examples": [
        {
          "text": "Do you do direct debits?"
        },
        {
          "text": "Can my monthly payments be automated?"
        },
        {
          "text": "Can I make automatic payments?"
        },
        {
          "text": "automated payments"
        },
        {
          "text": "I keep forgetting payments can you do it automatically?"
        },
        {
          "text": "I want you to automatically debit my account"
        },
        {
          "text": "Can you automatically take payments from my account?"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-View_Pending_Charges",
      "examples": [
        {
          "text": "How to get credit card's pending charges on-line?"
        },
        {
          "text": "Pending items"
        },
        {
          "text": "Please tell me about the pending charges against me"
        },
        {
          "text": "What should I know about pending charges on my credit card?"
        },
        {
          "text": "What are the charges for my credit card which are yet to be approved?"
        },
        {
          "text": "Show pending"
        },
        {
          "text": "Can I get some info related to pending charges for my credit card using mobile application?"
        },
        {
          "text": "I want to know about credit card pending charge"
        },
        {
          "text": "I need pending charges for card"
        },
        {
          "text": "How to view unsettled charges with my credit card?"
        },
        {
          "text": "How do I review my credit charges awaiting confirmation?"
        },
        {
          "text": "How can I access credit card pending payments?"
        },
        {
          "text": "Can you show me where I can see any upcoming charges levied on my credit card account?"
        },
        {
          "text": "Can you give me information about the outstanding charges on my credit card?"
        },
        {
          "text": "Can you show me where I can find my charges that have not yet gone through?"
        },
        {
          "text": "Any outstanding charges"
        },
        {
          "text": "Where can I go over my recent charges pending approval?"
        },
        {
          "text": "I would like to know about my pending charges"
        },
        {
          "text": "I'd like to learn more about the pending charges of my credit card"
        },
        {
          "text": "Is there any information for credit card with pending charges?"
        }
      ],
      "description": "View pending charges on a card account"
    },
    {
      "intent": "Loyalty_Program-Transfer_Points",
      "examples": [
        {
          "text": "I want to give my rewards point to my partner"
        },
        {
          "text": "Can I give my rewards points to someone else?"
        },
        {
          "text": "I want to give my loyalty point to my husband"
        },
        {
          "text": "Can I transfer my loyalty points?"
        },
        {
          "text": "I have two accounts can I share points?"
        },
        {
          "text": "How can I transfer my rewards points to my wife?"
        },
        {
          "text": "Can I give my points to an employee's account?"
        },
        {
          "text": "Can I share points between multiple accounts?"
        }
      ]
    },
    {
      "intent": "Account_Access-Profile_Password",
      "examples": [
        {
          "text": "reset my password"
        },
        {
          "text": "can I change my password"
        },
        {
          "text": "password reset"
        },
        {
          "text": "can I get a new password"
        },
        {
          "text": "what is my account password"
        },
        {
          "text": "what is my password?"
        },
        {
          "text": "I lost my password"
        },
        {
          "text": "how can I get a new password"
        },
        {
          "text": "where can I find my password"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Close_Cancel_Account",
      "examples": [
        {
          "text": "how can I cancel the account"
        },
        {
          "text": "Close the account and remove my details"
        },
        {
          "text": "Can you turn off this account?"
        },
        {
          "text": "I want to close this account"
        },
        {
          "text": "I want to close my account"
        },
        {
          "text": "I don't want this account anymore"
        },
        {
          "text": "Please delete my account"
        },
        {
          "text": "cancel account"
        },
        {
          "text": "Shut down my account"
        }
      ]
    },
    {
      "intent": "Business_Information-Business_Hours",
      "examples": [
        {
          "text": "whan do your offices close"
        },
        {
          "text": "when does your branch open"
        },
        {
          "text": "what time do you open"
        },
        {
          "text": "are you closed?"
        },
        {
          "text": "what time do you close"
        },
        {
          "text": "hours of operation"
        },
        {
          "text": "what are your business hours"
        },
        {
          "text": "are you open on weekends"
        },
        {
          "text": "hours open"
        },
        {
          "text": "are you open"
        },
        {
          "text": "are you open 24 hours"
        },
        {
          "text": "working hours"
        }
      ]
    },
    {
      "intent": "Billing-Paper_Statements",
      "examples": [
        {
          "text": "Do you supply physical bills?"
        },
        {
          "text": "Can I get a copy of physical statements?"
        },
        {
          "text": "Do I get phsyical bills sent out?"
        },
        {
          "text": "Will you send me paper statements?"
        },
        {
          "text": "Where do I find hard copies of the statements?"
        },
        {
          "text": "Why aren't I getting my paper statements?"
        },
        {
          "text": "Will I get a copy of the bill sent?"
        },
        {
          "text": "Will you send me a physwical copy of the bill?"
        },
        {
          "text": "When will you send me a copy of the bill?"
        },
        {
          "text": "Will I get statements in the mail?"
        },
        {
          "text": "I don't get statements in the mail anymore"
        },
        {
          "text": "Will you send me hard copies of the statements?"
        },
        {
          "text": "Do you supply paper statements?"
        },
        {
          "text": "Why did I stop getting physical statements?"
        },
        {
          "text": "How can I get paper statements?"
        },
        {
          "text": "Will the invoice be sent out with the order?"
        }
      ]
    },
    {
      "intent": "General_Conversation-Customer_Emotion_Anger",
      "examples": [
        {
          "text": "I am angry"
        },
        {
          "text": "I am feeling very angry"
        },
        {
          "text": "I am enraged"
        },
        {
          "text": "I am so annoyed"
        },
        {
          "text": "I am getting annoyed"
        },
        {
          "text": "I am so angry"
        },
        {
          "text": "i am fed up"
        },
        {
          "text": "I feel fed up"
        },
        {
          "text": "Right now I'm enraged"
        },
        {
          "text": "I am so mad right now"
        }
      ],
      "description": ""
    },
    {
      "intent": "Help-Connect_to_Agent",
      "examples": [
        {
          "text": "give me a person"
        },
        {
          "text": "i want to talk to someone real"
        },
        {
          "text": "transfer me to a live agent"
        },
        {
          "text": "give me a human agent"
        },
        {
          "text": "transfer me to a person"
        },
        {
          "text": "i want a live agent"
        },
        {
          "text": "talk to an actual person"
        },
        {
          "text": "need someone real"
        },
        {
          "text": "i want a human to help"
        },
        {
          "text": "can i talk to someone who is real"
        },
        {
          "text": "can I be connected to a real person"
        },
        {
          "text": "need help from a real person"
        },
        {
          "text": "talk to a human"
        },
        {
          "text": "transfer me to someone real"
        },
        {
          "text": "I want to talk to a customer service representative please."
        },
        {
          "text": "I would like to talk to a manager"
        },
        {
          "text": "Where are the actual people?"
        },
        {
          "text": "May I speak with somebody?"
        },
        {
          "text": "I would like to chat to a human please."
        },
        {
          "text": "Can you connect me with an humant agent?"
        },
        {
          "text": "can you connect me to a person"
        },
        {
          "text": "real person"
        },
        {
          "text": "I want to talk to a live person"
        },
        {
          "text": "connect me with a real person"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Replace_Card",
      "examples": [
        {
          "text": "I want card replacement same day"
        },
        {
          "text": "What are the methods using which I can get a new card by replacing it with old one?"
        },
        {
          "text": "can i replace my card?"
        },
        {
          "text": "I need to get my card replaced"
        },
        {
          "text": "can i get a new card?"
        },
        {
          "text": "i need a new card"
        },
        {
          "text": "Where from can I issue another card?"
        },
        {
          "text": "How do I request a replacement credit card?"
        },
        {
          "text": "I need to cancel curent card and then mail me one"
        },
        {
          "text": "How do I get a card reissued?"
        },
        {
          "text": "How do I go about requesting a new card?"
        },
        {
          "text": "I need some information on how to replace credit card"
        },
        {
          "text": "I need to get a new card"
        },
        {
          "text": "I would like to know how to replace my credit card."
        },
        {
          "text": "Replacement for banking credit card"
        },
        {
          "text": "can I get a new card to replace my old one?"
        },
        {
          "text": "Can I get info on replacing my credit card?"
        },
        {
          "text": "Can I have helpline number to ask credit card replacement?"
        },
        {
          "text": "Please take this old credit card and give me new one"
        },
        {
          "text": "Can I request a replacement for my card online?"
        },
        {
          "text": "Can you tell me how to re-issue a credit card?"
        },
        {
          "text": "ship a new card to me"
        },
        {
          "text": "can you mail me a new card"
        },
        {
          "text": "What is the cost for credit card replacement?"
        },
        {
          "text": "need a replacement"
        },
        {
          "text": "I need you to mail me a new card now"
        },
        {
          "text": "I would like to replace my cedit card please"
        },
        {
          "text": "Credit credit card replacement methods"
        },
        {
          "text": "Do I need to validate my new home address in order to get a card replacement?"
        },
        {
          "text": "Card need to be replaced as it does not work"
        }
      ],
      "description": "Credit Card Replacement Disambiguation"
    },
    {
      "intent": "General_Conversation-Greetings",
      "examples": [
        {
          "text": "hello"
        },
        {
          "text": "and helllo to you"
        },
        {
          "text": "good evening"
        },
        {
          "text": "greetings"
        },
        {
          "text": "good afternoon"
        },
        {
          "text": "good morning"
        },
        {
          "text": "what is up"
        },
        {
          "text": "wassup"
        },
        {
          "text": "what's up"
        },
        {
          "text": "hi there"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Feedback_Negative",
      "examples": [
        {
          "text": "you are horrible"
        },
        {
          "text": "you irritate me"
        },
        {
          "text": "you are repeating yourself"
        },
        {
          "text": "you are repetitive"
        },
        {
          "text": "i hate you"
        },
        {
          "text": "i hate this"
        },
        {
          "text": "you are annoying"
        },
        {
          "text": "this is trash"
        },
        {
          "text": "I do not like you"
        },
        {
          "text": "you are bad"
        },
        {
          "text": "This is useless"
        },
        {
          "text": "This thing is rubbish"
        },
        {
          "text": "You are rubbish"
        },
        {
          "text": "You are useless"
        },
        {
          "text": "you did not answer the question"
        },
        {
          "text": "you are good for nothing"
        },
        {
          "text": "you let me down"
        },
        {
          "text": "You are talking rubbish"
        },
        {
          "text": "you are not smart"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Profile-Details",
      "examples": [
        {
          "text": "Where can I see my profile?"
        },
        {
          "text": "Can you display the account settings?"
        },
        {
          "text": "Can you show me my profile data?"
        },
        {
          "text": "I need to check my account settings"
        },
        {
          "text": "Do you have an area to view account settings?"
        },
        {
          "text": "Where can I find the settings?"
        },
        {
          "text": "I need to check my account profile"
        }
      ]
    },
    {
      "intent": "Business_Information-Phone_Number",
      "examples": [
        {
          "text": "do you have a number I can call"
        },
        {
          "text": "what is the phone line I can call"
        },
        {
          "text": "what is the customer service number"
        },
        {
          "text": "do you have a 1 800 number ?"
        },
        {
          "text": "what number can I call for los angeles"
        },
        {
          "text": "what is your phone number"
        },
        {
          "text": "what is the phone number for your store"
        },
        {
          "text": "how can i call your new york store"
        },
        {
          "text": "what is your customer support line"
        },
        {
          "text": "what is your support phone number"
        },
        {
          "text": "do you have a 1-888 number"
        },
        {
          "text": "what is the number for your new york location"
        },
        {
          "text": "What is the phone number for customer service?"
        },
        {
          "text": "what is the toll free number"
        },
        {
          "text": "what is your number"
        },
        {
          "text": "do you have a phone number"
        },
        {
          "text": "can i call directly to your sydney store"
        },
        {
          "text": "can i call direct to your stores"
        },
        {
          "text": "what is the enquiries line"
        },
        {
          "text": "I want to call you"
        },
        {
          "text": "what is the service number"
        },
        {
          "text": "do you have a toll free number"
        },
        {
          "text": "do you have a 1-800 number"
        },
        {
          "text": "do you have a direct line to your boston office"
        }
      ]
    },
    {
      "intent": "Payment_Defer_Payment",
      "examples": [
        {
          "text": "need an extension"
        },
        {
          "text": "can i pay next month"
        },
        {
          "text": "can I get an extension"
        },
        {
          "text": "payment extension"
        },
        {
          "text": "need a few days to pay"
        },
        {
          "text": "i don't have the money right now"
        },
        {
          "text": "can't pay my bill"
        },
        {
          "text": "need time to make my payments"
        }
      ]
    },
    {
      "intent": "Banking_View_Activity",
      "examples": [
        {
          "text": "I wanna check my account summary"
        },
        {
          "text": "Do you know about account activities of my checking account?"
        },
        {
          "text": "From where did I get the latest credit in my account"
        },
        {
          "text": "Help with viewing activity that take place in an a/c"
        },
        {
          "text": "How can one get account activities details of his a/c?"
        },
        {
          "text": "How do I access checking account activity information?"
        },
        {
          "text": "How much interest amount deposited last month in my account?"
        },
        {
          "text": "Can I get statement for account activities in past 10 days?"
        },
        {
          "text": "Help me get all the information about all activities of all my checking accounts"
        },
        {
          "text": "Where to view my account transaction history for my checking account?"
        },
        {
          "text": "When was the levy order processed for my checking account?"
        },
        {
          "text": "What is the amount of interest that got credited to my a/c?"
        },
        {
          "text": "View activities"
        },
        {
          "text": "Transaction history"
        },
        {
          "text": "Show activities"
        },
        {
          "text": "See transactions"
        },
        {
          "text": "Please tell me account activities detail"
        },
        {
          "text": "Places where account activity history can be found"
        },
        {
          "text": "I would like to see any recent activity on my account before the interest got added"
        },
        {
          "text": "I want someone to help me see account activity and summary for every activity of my account"
        }
      ],
      "description": "View the activity on an account"
    },
    {
      "intent": "Billing-Service_Complaints_Adjustments",
      "examples": [
        {
          "text": "I got bad service give me a discount"
        },
        {
          "text": "I should get a discount for poor service"
        },
        {
          "text": "I had a bad experience lower the price"
        },
        {
          "text": "You should lower the price I had a bad experience"
        }
      ]
    },
    {
      "intent": "Business_Information-Location",
      "examples": [
        {
          "text": "how far is your location"
        },
        {
          "text": "how far is your shop"
        },
        {
          "text": "how far away are you"
        },
        {
          "text": "do you have stores in sydney"
        },
        {
          "text": "do you have a shop in new york"
        },
        {
          "text": "do you have a physical location"
        },
        {
          "text": "are you located in my city"
        },
        {
          "text": "are you located in los angeles"
        },
        {
          "text": "where is your boston office"
        },
        {
          "text": "where are your office locations"
        },
        {
          "text": "where are you located"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Billing_Making_Payments",
      "examples": [
        {
          "text": "make repayments to my credit card"
        },
        {
          "text": "how can i make payments to my credit card"
        },
        {
          "text": "pay my credit card here"
        },
        {
          "text": "how do i pay off my card"
        },
        {
          "text": "credit card repayment"
        },
        {
          "text": "can I make repayments to my credit card"
        },
        {
          "text": "make a cc payment"
        },
        {
          "text": "make a cc repayment"
        },
        {
          "text": "make a credit card payment"
        },
        {
          "text": "how can i make credit card repayments"
        },
        {
          "text": "Can I make the monthly payment on my credit card"
        },
        {
          "text": "How do I put money on to my credit card?"
        },
        {
          "text": "How do I make payments on my credit card?"
        },
        {
          "text": "pay off my credit card"
        },
        {
          "text": "pay credit card"
        }
      ],
      "description": "Paying a credit card statement"
    },
    {
      "intent": "Banking-Request_Card_Member_Agreement",
      "examples": [
        {
          "text": "I want pdf of cardmember agreement"
        },
        {
          "text": "Can you tell me how can I request card holder agreement?"
        },
        {
          "text": "Do I have to fill out a new member agreement for a replaced card?"
        },
        {
          "text": "Do I need to sign card member agreement?"
        },
        {
          "text": "It would be great if you help me with cardholder member agreement"
        },
        {
          "text": "Looking for credit card member agreement"
        },
        {
          "text": "Looking for my credit card account agreement"
        },
        {
          "text": "Does my card member agreement give all information about charges on credit card?"
        },
        {
          "text": "I need information about cardholder member agreement. please help with the same"
        },
        {
          "text": "I never got the cardmember agreement. can you post/email me?"
        },
        {
          "text": "Can I see the agreement?"
        },
        {
          "text": "How will I get card member agreement on email?"
        },
        {
          "text": "What are arbitration clauses in cardmember agreement?"
        },
        {
          "text": "When I will receive credit member agreement?"
        },
        {
          "text": "Who do I contact for card member agreement?"
        },
        {
          "text": "Will it cost me to receive a copy of the card holder agreement?"
        },
        {
          "text": "How soon will you tell me about modifications made to the bank card agreement?"
        },
        {
          "text": "Will there be a new card member agreement for my renewed card?"
        },
        {
          "text": "How can I request card holder agreement?"
        },
        {
          "text": "I need a copy of my card agreement"
        }
      ],
      "description": "Request a card member agreement"
    },
    {
      "intent": "General_Conversation-Start_Over",
      "examples": [
        {
          "text": "let's restart"
        },
        {
          "text": "can we start from the beginning"
        },
        {
          "text": "go back to the start"
        },
        {
          "text": "restart please"
        },
        {
          "text": "reset this"
        },
        {
          "text": "can we start again"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Find_Nearest_Location",
      "examples": [
        {
          "text": "can i go to a shop close by"
        },
        {
          "text": "are you located nearby"
        },
        {
          "text": "where is the closest shop"
        },
        {
          "text": "closest shop"
        },
        {
          "text": "do i need to travel far to your shops"
        },
        {
          "text": "nearest location"
        },
        {
          "text": "is there a location nearby"
        },
        {
          "text": "where is the nearest store"
        },
        {
          "text": "do you have nearby locations"
        },
        {
          "text": "do you have a store nearby"
        }
      ],
      "description": ""
    },
    {
      "intent": "Notifications-Settings",
      "examples": [
        {
          "text": "Can I change one of my payment reminders?"
        },
        {
          "text": "How can I add a new bill reminder?"
        },
        {
          "text": "payment reminder settings"
        },
        {
          "text": "I don't want to get reminders anymore"
        },
        {
          "text": "Can I turn off the payment reminders?"
        },
        {
          "text": "Can I cancel the payment reminder?"
        },
        {
          "text": "Where do I go for the payment reminder?"
        },
        {
          "text": "How do I remove a bill reminder?"
        },
        {
          "text": "Stop sending me reminders"
        },
        {
          "text": "bill reminder settings"
        },
        {
          "text": "How do I set up the bill reminders?"
        }
      ],
      "description": ""
    },
    {
      "intent": "Account_Access-Report_Fraudulent_Use",
      "examples": [
        {
          "text": "There is fraudulent activity on my account"
        },
        {
          "text": "extra charges on my card from this company"
        },
        {
          "text": "I think my credit card number was stolen"
        },
        {
          "text": "I didn't make an order why are you charging me?"
        },
        {
          "text": "Why was I charged $45, I didn't order"
        },
        {
          "text": "Why was my credit card charged for an order I didn't make"
        },
        {
          "text": "unknown charges to my account"
        },
        {
          "text": "I think my account was hacked"
        },
        {
          "text": "extra charges on my account"
        },
        {
          "text": "Payments on my account I don't recognize"
        },
        {
          "text": "Charges I don't know about on my account"
        },
        {
          "text": "someone is making fraudulent charges on my credit card"
        },
        {
          "text": "unknown payments on my credit card"
        }
      ]
    },
    {
      "intent": "General_Conversation-Feedback_Positive",
      "examples": [
        {
          "text": "that was a great answer"
        },
        {
          "text": "you are intelligent"
        },
        {
          "text": "you rock"
        },
        {
          "text": "you are fabulous"
        },
        {
          "text": "You are one of the coolest"
        },
        {
          "text": "You are good"
        },
        {
          "text": "you sound good"
        },
        {
          "text": "this is fantastic"
        },
        {
          "text": "this is cool"
        },
        {
          "text": "this is great"
        },
        {
          "text": "you are awesome"
        },
        {
          "text": "you are mesmerizing"
        },
        {
          "text": "how cool is this"
        },
        {
          "text": "You really are good"
        },
        {
          "text": "i like this"
        },
        {
          "text": "i like you"
        },
        {
          "text": "you are doing quite well"
        },
        {
          "text": "you are doing really well"
        },
        {
          "text": "you are really smart"
        }
      ],
      "description": ""
    },
    {
      "intent": "Loyalty_Program-Program_Enquiry",
      "examples": [
        {
          "text": "what kind of rewards?"
        },
        {
          "text": "does the loyalty program give me discounts"
        },
        {
          "text": "loyalty program info"
        },
        {
          "text": "what are the benfits of the loyalty program"
        },
        {
          "text": "is there a minimum spend for the loyalty program"
        },
        {
          "text": "Can I find out about the loyalty program?"
        },
        {
          "text": "Do you have a loyalty program?"
        },
        {
          "text": "do I need to spend more than $100 for the loyalty program"
        },
        {
          "text": "What do I get with the loyalty program?"
        },
        {
          "text": "can I join your loyalty program"
        },
        {
          "text": "Loyalty program eligibility"
        },
        {
          "text": "What is the value for my rewards points?"
        },
        {
          "text": "Do I need to buy something each month for the loyalty program?"
        },
        {
          "text": "What about your loyalty program"
        },
        {
          "text": "Do you give rewards points?"
        },
        {
          "text": "What can I get for my rewards points?"
        },
        {
          "text": "How can I join the loyalty program?"
        },
        {
          "text": "explain your loyalty program"
        },
        {
          "text": "loyalty program what can you tell me about it"
        }
      ]
    },
    {
      "intent": "General_Conversation-Control_Stop_Conversation",
      "examples": [
        {
          "text": "I am not interested"
        },
        {
          "text": "can we finish this"
        },
        {
          "text": "let's talk about something else"
        },
        {
          "text": "I want to change the subject"
        },
        {
          "text": "I don't want to continue"
        },
        {
          "text": "can we talk about something else"
        },
        {
          "text": "can we end this early"
        },
        {
          "text": "stop"
        },
        {
          "text": "i want to stop"
        },
        {
          "text": "can we stop"
        },
        {
          "text": "i don't want to"
        },
        {
          "text": "put a top to this"
        }
      ],
      "description": ""
    },
    {
      "intent": "Billing-Payment_Due_Date_Enquiry",
      "examples": [
        {
          "text": "when do i have to pay"
        },
        {
          "text": "when is the payment due"
        },
        {
          "text": "how soon do I have to pay"
        },
        {
          "text": "How much time before I have to pay?"
        },
        {
          "text": "What is my payment cdate?"
        },
        {
          "text": "How many days left before I have to pay?"
        },
        {
          "text": "payment due date"
        },
        {
          "text": "when is the bill due"
        },
        {
          "text": "When do I have to pay the bill"
        },
        {
          "text": "what's the due date for my bill"
        },
        {
          "text": "what is my billing date"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Closed_Accounts",
      "examples": [
        {
          "text": "My card was cancelled, can I see the old statement"
        },
        {
          "text": "Can I get a statement for a closed credit card account?"
        },
        {
          "text": "card cancelled need statements"
        },
        {
          "text": "account closed want statements"
        },
        {
          "text": "how do I access a statement for a cancelled card"
        },
        {
          "text": "Can I see the payment history for a closed account?"
        },
        {
          "text": "what happens to statements for closed accounts?"
        },
        {
          "text": "if an account is closed do I lose the history"
        },
        {
          "text": "do I still have access to payments on closed accounts"
        },
        {
          "text": "how can I get statements for a cancelled card"
        },
        {
          "text": "My account was closed, do I lose the payment history"
        },
        {
          "text": "I want the statements for a closed account"
        }
      ],
      "description": ""
    },
    {
      "intent": "Billing-Modify_Payment_Due_Date",
      "examples": [
        {
          "text": "I want to change the due date from the 15th to the 1st"
        },
        {
          "text": "Can I change my payment cycle"
        },
        {
          "text": "I want to change the due date from the 12th to the 20th"
        },
        {
          "text": "can i change the payment cycle"
        },
        {
          "text": "I want to change the monthly payment to later in the month"
        },
        {
          "text": "I want to change the monthly payment to earlier in the month"
        },
        {
          "text": "payment due can i change when it happens"
        },
        {
          "text": "modify payment cycle"
        },
        {
          "text": "Can I change the payment due dates?"
        },
        {
          "text": "change payment dates"
        },
        {
          "text": "Can I change my due date"
        }
      ]
    },
    {
      "intent": "Account_Access-Open_Account",
      "examples": [
        {
          "text": "Can I sign up for an account?"
        },
        {
          "text": "How can I apply for an account?"
        },
        {
          "text": "What do I do to open an account?"
        },
        {
          "text": "Where can I sign up?"
        },
        {
          "text": "sign up account"
        },
        {
          "text": "create an account"
        },
        {
          "text": "I want to sign up"
        },
        {
          "text": "Can I create an account with you?"
        },
        {
          "text": "Can I open an account"
        },
        {
          "text": "How do I join you?"
        },
        {
          "text": "Account application"
        },
        {
          "text": "What do you need to join?"
        },
        {
          "text": "What do I do to join?"
        },
        {
          "text": "I want to get an account with you"
        },
        {
          "text": "Is there a minimum spend to get an account?"
        },
        {
          "text": "Do I need to spend more than $100 to open an account?"
        },
        {
          "text": "What do you need to sign up?"
        },
        {
          "text": "Sign up process"
        }
      ]
    },
    {
      "intent": "Banking-Fee_Enquiry",
      "examples": [
        {
          "text": "Where is the credit card fee information?"
        },
        {
          "text": "the costs to have a card"
        },
        {
          "text": "How much do you charge to my credit card?"
        },
        {
          "text": "I need assistance finding my credit card fee"
        },
        {
          "text": "Fee on my card"
        },
        {
          "text": "Does it cost me anything to apply with your company for a credit card?"
        },
        {
          "text": "the yearly cost for your credit cards"
        },
        {
          "text": "How can I pay the fee of credit card?"
        },
        {
          "text": "Give me more option about credit card charges"
        },
        {
          "text": "credit card charges"
        },
        {
          "text": "Could you provide additional information regarding card fees?"
        },
        {
          "text": "Charges included in credit card"
        },
        {
          "text": "Can you tell me about how much fee the bank charged for last month on my credit card?"
        },
        {
          "text": "how much do your credit cards cost"
        },
        {
          "text": "How much we pay for the maintenance fee?"
        },
        {
          "text": "What fees and charges are there for credit cards?"
        },
        {
          "text": "I want to see the costs associated with this card"
        },
        {
          "text": "the costs to use your credit cards"
        },
        {
          "text": "What are the fees for your credit cards"
        },
        {
          "text": "I would like to find out the cost of my credit card"
        },
        {
          "text": "Is there some charge for credit card?"
        },
        {
          "text": "What are the fees?"
        },
        {
          "text": "Need some help with my credit card charges/fees"
        },
        {
          "text": "annual fees and charges for your cards"
        },
        {
          "text": "Why have I been charged a credit card fee?"
        },
        {
          "text": "fees for personal credit cards"
        },
        {
          "text": "I want to know about credit card costs."
        },
        {
          "text": "What is the charge for card?"
        },
        {
          "text": "What are the charges for new credit card?"
        },
        {
          "text": "credit card costs"
        },
        {
          "text": "ongoing credit card cost"
        },
        {
          "text": "Where can I see the cost for buying the credit card?"
        },
        {
          "text": "do your cards have a yearly fee"
        },
        {
          "text": "do your credit cards have annual charges"
        },
        {
          "text": "do you cards have fees"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Conversation-Thanks",
      "examples": [
        {
          "text": "coolio"
        },
        {
          "text": "Thanks"
        },
        {
          "text": "ta"
        },
        {
          "text": "coolies"
        },
        {
          "text": "cool"
        },
        {
          "text": "thank you"
        }
      ],
      "description": ""
    },
    {
      "intent": "Business_Information-Employment_Enquiry",
      "examples": [
        {
          "text": "are you hiring"
        },
        {
          "text": "i need a job"
        },
        {
          "text": "do you have any roles available"
        },
        {
          "text": "there any jobs going"
        },
        {
          "text": "do you have any job opportunities"
        },
        {
          "text": "can i send my resume"
        },
        {
          "text": "will you let me work for you"
        },
        {
          "text": "do you have career opportunities"
        },
        {
          "text": "how do i get a job with you"
        },
        {
          "text": "is your company hiring"
        },
        {
          "text": "will you hire me"
        },
        {
          "text": "can i send you my cv"
        },
        {
          "text": "how can i get a job with your company"
        }
      ]
    },
    {
      "intent": "General_Conversation-Control_Skip_Step",
      "examples": [
        {
          "text": "just move on"
        },
        {
          "text": "can I skip this"
        },
        {
          "text": "move on"
        },
        {
          "text": "skip this"
        },
        {
          "text": "can i go to the next step"
        },
        {
          "text": "skip over this"
        }
      ],
      "description": ""
    },
    {
      "intent": "Payment-Late_Fees",
      "examples": [
        {
          "text": "are you going to fine me for paying late"
        },
        {
          "text": "any late fees"
        },
        {
          "text": "charges for late payment"
        },
        {
          "text": "is it cheaper to pay on time"
        },
        {
          "text": "i can't pay on time are there fees"
        },
        {
          "text": "do i pay less if i pay on time"
        },
        {
          "text": "late payment fines"
        },
        {
          "text": "will I pay extra if I pay late"
        },
        {
          "text": "are there fees for late payment"
        },
        {
          "text": "What happens if I pay late"
        },
        {
          "text": "do you charge for late payments"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Billing_Dispute",
      "examples": [
        {
          "text": "my card statement is not right"
        },
        {
          "text": "why was I charged a fee on my credit card bill"
        },
        {
          "text": "There's a problem with my credit card bill"
        },
        {
          "text": "I need help with my credit card statement"
        },
        {
          "text": "there's something wrong with my credit card bill"
        },
        {
          "text": "my card statement is wrong"
        },
        {
          "text": "incorrect charge on my credit card"
        },
        {
          "text": "my credit card has the wrong information"
        },
        {
          "text": "there is an issue with my credit card bill"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Report_Expired_Card",
      "examples": [
        {
          "text": "will I receive a new card when it expires"
        },
        {
          "text": "Will I receive a new card now that it expired"
        },
        {
          "text": "my credit card expired"
        },
        {
          "text": "expired credit card"
        },
        {
          "text": "the expiry date on my card has arrived"
        },
        {
          "text": "the expired date on my card is passed"
        },
        {
          "text": "my card expires next month"
        },
        {
          "text": "my card is almost expired"
        },
        {
          "text": "my card expired last week"
        },
        {
          "text": "my card expires tomorrow"
        },
        {
          "text": "what happens when my credit card expires"
        },
        {
          "text": "I forgot to renew my card"
        },
        {
          "text": "my card expired yesterday"
        }
      ],
      "description": ""
    },
    {
      "intent": "Billing-Address_Enquiry",
      "examples": [
        {
          "text": "How can I find the billing account address?"
        },
        {
          "text": "Can you tell me the billing address for my account?"
        },
        {
          "text": "What billing address do you have for this account?"
        },
        {
          "text": "Do you have the right billing address for my account?"
        },
        {
          "text": "Can I find out the billing address?"
        },
        {
          "text": "What is the billing address on this account?"
        },
        {
          "text": "account billing address"
        }
      ]
    },
    {
      "intent": "General_Conversation-Time",
      "examples": [
        {
          "text": "do you have the time"
        },
        {
          "text": "What time is it?"
        },
        {
          "text": "is it dinner time now"
        },
        {
          "text": "do you know the time"
        },
        {
          "text": "is it time for lunch"
        },
        {
          "text": "is it morning"
        },
        {
          "text": "what is the time"
        },
        {
          "text": "it is breakfast time yet"
        },
        {
          "text": "is it evening yet"
        }
      ],
      "description": ""
    },
    {
      "intent": "Help-Security_Assurance",
      "examples": [
        {
          "text": "do you protect my privacy"
        },
        {
          "text": "should i provide personal information"
        },
        {
          "text": "is it safe givign you secure data"
        },
        {
          "text": "can I provide personal information safely in this conversation"
        },
        {
          "text": "is it safe to talk to a virtual assistant"
        },
        {
          "text": "how secure is this information"
        },
        {
          "text": "is this conversation secure"
        },
        {
          "text": "tell me about the security for this chat"
        }
      ]
    },
    {
      "intent": "Banking-Transfer_Money",
      "examples": [
        {
          "text": "How much overseas wires fund charge?"
        },
        {
          "text": "Which is the external money transfer maximum limit?"
        },
        {
          "text": "Transfer to outside account on app"
        },
        {
          "text": "What are the options to move money to outside bank account?"
        },
        {
          "text": "What is the daily limit to transfer money to some other bank?"
        },
        {
          "text": "When will the beneficiary receive the wire transferred money?"
        },
        {
          "text": "Where are the internal money transfer option in mobile application?"
        },
        {
          "text": "Where can I do a wire exchange?"
        },
        {
          "text": "I want to transfer some amount to another account within the same bank"
        },
        {
          "text": "Transfer to checking"
        },
        {
          "text": "Please walk me through the process of wire transfer"
        },
        {
          "text": "I need support for international bank transfer"
        },
        {
          "text": "Can you please help me with wire transaction?"
        },
        {
          "text": "I wand to send a wire is it secure and convenient"
        },
        {
          "text": "How can I transfer funds electronically?"
        },
        {
          "text": "How do I add payee to my external account lists?"
        },
        {
          "text": "Could you please tell me how to transfer money?"
        },
        {
          "text": "Could you please assist me with transferring funds?"
        },
        {
          "text": "Can I send my sister some money?"
        },
        {
          "text": "How do I set up recurring external transfers?"
        }
      ],
      "description": "Transfer funds from one account to another"
    },
    {
      "intent": "Business_Information-Make_Appointment",
      "examples": [
        {
          "text": "are you able to squeeze me in"
        },
        {
          "text": "I want to book an appointment"
        },
        {
          "text": "do you have a free slot tomorrow"
        },
        {
          "text": "can i come in tomorrow"
        },
        {
          "text": "are you free tomorrow"
        },
        {
          "text": "schedule an appointment"
        },
        {
          "text": "make an appointment"
        },
        {
          "text": "schedule a booking"
        },
        {
          "text": "make a booking"
        },
        {
          "text": "you squeeze me in"
        },
        {
          "text": "set up an appointment"
        },
        {
          "text": "what is the availability"
        },
        {
          "text": "when could i come in"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Activate_Card",
      "examples": [
        {
          "text": "I want to activate my credit card by internet banking"
        },
        {
          "text": "I want to reactive my cancelled card"
        },
        {
          "text": "I want to turn on my new visa card"
        },
        {
          "text": "Please help me with first time activation for credit card"
        },
        {
          "text": "Is pin necessary to activate a card?"
        },
        {
          "text": "What are the steps for turning on a new card?"
        },
        {
          "text": "What is the process to activate credit card after cancellation?"
        },
        {
          "text": "How to initiate a credit card?"
        },
        {
          "text": "When will my credit card begin working?"
        },
        {
          "text": "How do I reactivate a credit card account?"
        },
        {
          "text": "Can you assist me in re-enabling a card via automated teller machine?"
        },
        {
          "text": "Can I initiate credit card with atm?"
        },
        {
          "text": "What should I do to setup my credit card for online payments?"
        },
        {
          "text": "I need to activate it my card"
        },
        {
          "text": "I got a new card"
        },
        {
          "text": "How long does the credit card activation takes?"
        },
        {
          "text": "I need your help for mastercard credit card activation"
        },
        {
          "text": "I want credit card activation keys"
        },
        {
          "text": "I want to activate master card by text"
        },
        {
          "text": "I want to activate my card."
        }
      ],
      "description": "Activate a card"
    },
    {
      "intent": "Payment-Update_Details",
      "examples": [
        {
          "text": "I have a new crdit card"
        },
        {
          "text": "I have a new savings account"
        },
        {
          "text": "i have closed the checking account"
        },
        {
          "text": "the payment account was closed"
        },
        {
          "text": "I need to update my credit card details"
        },
        {
          "text": "i don't have that savings account anymore"
        },
        {
          "text": "update payment details"
        },
        {
          "text": "can I update my payment method"
        },
        {
          "text": "my bank account is closed"
        },
        {
          "text": "need to change my cc data"
        },
        {
          "text": "how do I update the method of payment"
        },
        {
          "text": "i need to give you new bank account details for payment"
        }
      ]
    },
    {
      "intent": "General_Conversation-About_VAs",
      "examples": [
        {
          "text": "are virtual agents real people"
        },
        {
          "text": "what can a virtual assistant do"
        },
        {
          "text": "what is a virtual agent"
        },
        {
          "text": "what is an online assistant"
        },
        {
          "text": "are virtual assistants robots"
        },
        {
          "text": "what does the virtual agent mean"
        },
        {
          "text": "what is a virtual assistant"
        }
      ]
    },
    {
      "intent": "Banking-View_Routing_Number",
      "examples": [
        {
          "text": "How to locate bank routing number?"
        },
        {
          "text": "What swift code and aba routing number I should use to wire transfer fund from foreign country?"
        },
        {
          "text": "May I know the routing number?"
        },
        {
          "text": "Where is the routing transit number located?"
        },
        {
          "text": "How do I know the routing number?"
        },
        {
          "text": "I want to make international transaction so I need routing number for that"
        },
        {
          "text": "Is the bank account number same as the routing number?"
        },
        {
          "text": "What is an aba routing number and how do I find it?"
        },
        {
          "text": "What is the aba routing number for your bank?"
        },
        {
          "text": "Where can I find my bank routing numbers for money transfer?"
        },
        {
          "text": "Where can I find my routing id?"
        },
        {
          "text": "Where can I see my routing id?"
        },
        {
          "text": "Where do I locate my routing number on site please?"
        },
        {
          "text": "Where do I see the routing no?"
        },
        {
          "text": "Where is routing number need to find on check?"
        },
        {
          "text": "Can you tell my routing number in this chat window?"
        },
        {
          "text": "How to search bank routing numbers?"
        },
        {
          "text": "How to view international bank transfer routing number?"
        },
        {
          "text": "I need to find my routing number of my bank account online."
        },
        {
          "text": "Find a routing number without checks"
        }
      ],
      "description": "View the routing number"
    },
    {
      "intent": "General_Conversation-Control_Go_Back",
      "examples": [
        {
          "text": "can i change what I just said"
        },
        {
          "text": "can i change my answer"
        },
        {
          "text": "can i change the answer I just gave"
        },
        {
          "text": "i want to change the previous answer"
        },
        {
          "text": "I want to go back"
        },
        {
          "text": "take a step back"
        },
        {
          "text": "I want to go back to the last question"
        },
        {
          "text": "can i go back one step"
        },
        {
          "text": "can we go to the previous step"
        },
        {
          "text": "go baclk"
        },
        {
          "text": "Go back"
        },
        {
          "text": "Can I go back"
        },
        {
          "text": "i changed my mind"
        }
      ],
      "description": ""
    },
    {
      "intent": "Banking-Existing_Rates",
      "examples": [
        {
          "text": "what percent i am paying on my credit card"
        },
        {
          "text": "what is the current interest rate on my card?"
        },
        {
          "text": "question about interest rate on my credit card"
        },
        {
          "text": "how much interest rate is on my card"
        },
        {
          "text": "how much is my card's APR"
        },
        {
          "text": "where on my statement can I see my card's interest rate?"
        },
        {
          "text": "how do I locate my card's interest rate"
        },
        {
          "text": "my credit card interest rate"
        },
        {
          "text": "What credit card interest rate do i get"
        },
        {
          "text": "does my statement show the card's APR?"
        },
        {
          "text": "What is the interest rate of my credit card?"
        },
        {
          "text": "what is my card's annual percentage rate"
        },
        {
          "text": "what's the interest percentage on my card"
        },
        {
          "text": "where cn I find my card's APR?"
        }
      ],
      "description": ""
    }
  ],
  "entities": [
    {
      "entity": "CC_Types",
      "values": [
        {
          "type": "synonyms",
          "value": "BuildCredit",
          "synonyms": [
            "increase credit score",
            "help my credit",
            "build credit",
            "better credit score",
            "increase my credit",
            "improve my credit",
            "get better credit",
            "improve line of credit",
            "better line of credit",
            "get out of the credit hole",
            "help with my credit",
            "my credit",
            "credit line",
            "line of credit",
            "improve credit score",
            "get a better credit",
            "increase my credit score",
            "increase the credit score",
            "credit is really low",
            "credit is low",
            "low credit",
            "credit too low",
            "credit not high",
            "credit score is low",
            "credit score is not high",
            "credit is rubbish",
            "rubbish credit",
            "like to increase credit"
          ]
        },
        {
          "type": "synonyms",
          "value": "Rewards",
          "synonyms": [
            "rewards",
            "prizes",
            "points",
            "travelling",
            "gives discounts",
            "benefits",
            "give me something in return",
            "provide bonuses",
            "frequent flyer",
            "traveler miles",
            "cashback",
            "cash back",
            "gives me bonuses",
            "cash",
            "like rewards",
            "money back"
          ]
        },
        {
          "type": "synonyms",
          "value": "Saving",
          "synonyms": [
            "low interest",
            "no fee",
            "no fees",
            "cheap fee",
            "no annual fee",
            "small interest",
            "help me save",
            "want to save",
            "savings",
            "save money",
            "cheap card",
            "lowest APR",
            "cheapest APR",
            "lowest annual percentage rate",
            "cheapest annual percentage rate",
            "smallest APR",
            "smallest annual percentage rate",
            "least APR",
            "least annual percentage rate",
            "smallest interest rate",
            "least interest rate",
            "lower interest rate",
            "lowest fees",
            "low fee",
            "lowest fee",
            "like saving",
            "low payment",
            "low payments",
            "smallest payments",
            "smallest fee",
            "lowest payments"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-currency",
      "values": []
    },
    {
      "entity": "Valid_States",
      "values": [
        {
          "type": "synonyms",
          "value": "TX",
          "synonyms": [
            "TX",
            "Texas",
            "Tex",
            "5 star state"
          ]
        },
        {
          "type": "synonyms",
          "value": "NY",
          "synonyms": [
            "NY",
            "New York",
            "newyork",
            "n york",
            "nyork"
          ]
        },
        {
          "type": "synonyms",
          "value": "FL",
          "synonyms": [
            "FL",
            "Florida",
            "Flda",
            "Flor",
            "Flr"
          ]
        },
        {
          "type": "synonyms",
          "value": "CA",
          "synonyms": [
            "CA",
            "California",
            "cali",
            "calif"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "Address",
      "values": [
        {
          "type": "patterns",
          "value": "zip",
          "patterns": [
            "(\\b|\\s)\\d{5}(\\b|\\s)"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "ResponseTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "Other",
          "synonyms": [
            "other",
            "different",
            "none of the above",
            "not any of",
            "neither of",
            "not there",
            "none"
          ]
        },
        {
          "type": "synonyms",
          "value": "positive",
          "synonyms": [
            "yes",
            "yep",
            "yeppers",
            "totally",
            "definitely",
            "absolutely",
            "yeah",
            "y",
            "sure",
            "go ahead",
            "go on",
            "go right ahead",
            "ya",
            "yah",
            "ok",
            "okay",
            "yup",
            "yer",
            "you bet",
            "you betcha",
            "sounds about right",
            "sounds right",
            "sure is",
            "100%",
            "mhm",
            "correct"
          ]
        },
        {
          "type": "synonyms",
          "value": "negative",
          "synonyms": [
            "no",
            "nope",
            "noppers",
            "not at all",
            "definitely not",
            "not even close",
            "no way",
            "n",
            "don't do it",
            "don't do that",
            "nopers",
            "don't even think about it",
            "na",
            "nah",
            "sure isn't",
            "you're joking",
            "is that a joke",
            "incorrect"
          ]
        },
        {
          "type": "synonyms",
          "value": "uncertain",
          "synonyms": [
            "uncertain",
            "not sure",
            "don't know",
            "no idea",
            "unknown",
            "maybe",
            "could be",
            "on the fence",
            "unsure",
            "i guess so",
            "i guess it is",
            "i think so",
            "i think it is"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "BankingProduct",
      "values": [
        {
          "type": "synonyms",
          "value": "CheckingAcc",
          "synonyms": [
            "checking account",
            "checking accounts",
            "the checking account",
            "my checking account",
            "check account",
            "check accounts",
            "the check account",
            "a check account",
            "the checking accounts",
            "cheque account",
            "cheque accounts",
            "the cheque account",
            "the cheque accounts",
            "a cheque account",
            "chequing account",
            "chequing accounts",
            "the chequing accounts",
            "my cheque account",
            "my chequing account"
          ]
        },
        {
          "type": "synonyms",
          "value": "CCard",
          "synonyms": [
            "credit card",
            "credit cards",
            "a credit card",
            "the credit card",
            "my credit card",
            "mastercard",
            "master card",
            "visa card",
            "visacard",
            "bank credit card",
            "chip credit card",
            "credit card with a chip",
            "credit card with a microchip",
            "cc",
            "visa"
          ]
        },
        {
          "type": "synonyms",
          "value": "SavingsAcc",
          "synonyms": [
            "savings account",
            "saving account",
            "savings accounts",
            "saving accounts",
            "the savings accounts",
            "my saving account",
            "a savings account",
            "savings deposit account",
            "saving deposit account",
            "savings deposit accounts",
            "my savings deposit account",
            "the savings deposit accounts",
            "the savings deposits accounts",
            "savings bank account",
            "savings bank accounts",
            "savings investment account",
            "investment accounts",
            "my investment account",
            "the investments savings account",
            "my investments savings accounts",
            "saver account",
            "saver accounts"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "CC_CreditLevel",
      "values": [
        {
          "type": "synonyms",
          "value": "High",
          "synonyms": [
            "high",
            "great",
            "very good",
            "excellent",
            "highest score",
            "over 700",
            "best there is",
            "amazing",
            "through the roof",
            "the highest",
            "the best",
            "awesome",
            "super",
            "fantastic",
            "none better"
          ]
        },
        {
          "type": "synonyms",
          "value": "Low",
          "synonyms": [
            "low",
            "less than 600",
            "bad",
            "poor",
            "not great",
            "dismal",
            "shocking",
            "worst",
            "lowest",
            "very bad",
            "non-existent",
            "rubbish",
            "trash",
            "super bad",
            "awesomely bad",
            "not super",
            "not awesome",
            "crappy",
            "crap",
            "non existent",
            "non-existant",
            "non existant",
            "zero",
            "lousy",
            "not good"
          ]
        },
        {
          "type": "synonyms",
          "value": "Average",
          "synonyms": [
            "average",
            "middle",
            "good",
            "decent",
            "under 700",
            "between 600 and 700",
            "okay",
            "not too bad",
            "pretty good",
            "medium",
            "so so",
            "middling",
            "not good or bad",
            "not bad or good",
            "not bad"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "CC_CardType",
      "values": [
        {
          "type": "synonyms",
          "value": "new_card",
          "synonyms": [
            "new",
            "fresh",
            "just received",
            "unused",
            "brand new",
            "just opened"
          ]
        },
        {
          "type": "synonyms",
          "value": "different_card",
          "synonyms": [
            "different",
            "not the original",
            "not original"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "CC_DisputeTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "MinPay",
          "synonyms": [
            "minimum amount",
            "minimum pay amount",
            "minimum payment",
            "the smallest amount",
            "the least I have to pay",
            "min payment",
            "smallest payment",
            "min amt",
            "min amount",
            "minimum balance",
            "minimum bal",
            "minimum payment amount",
            "minimum payment amount is incorrect",
            "minimum payment amount is wrong"
          ]
        },
        {
          "type": "synonyms",
          "value": "CCNumber",
          "synonyms": [
            "credit card number",
            "number on my card",
            "number on the statement",
            "number on the bill",
            "bill credit card number",
            "account number",
            "number on my account"
          ]
        },
        {
          "type": "synonyms",
          "value": "PaymentDue",
          "synonyms": [
            "due date",
            "payment date",
            "deadline",
            "billing payment date",
            "date to pay",
            "date I have to pay",
            "date to be paid",
            "pay at the end of",
            "monthly payment date",
            "dd",
            "pdd"
          ]
        },
        {
          "type": "synonyms",
          "value": "CCBalance",
          "synonyms": [
            "credit card balance",
            "the balance",
            "the card balance",
            "remaining credit",
            "money I have left",
            "credit I have left",
            "available credit",
            "credit available",
            "credit that is available",
            "charged a fee",
            "double charge",
            "charged twice",
            "fees charged",
            "duplicate charges",
            "fees",
            "charged me twice",
            "incorrect balance",
            "wrong balance",
            "balance is wrong",
            "balance is not correct",
            "balance is incorrect",
            "balance",
            "charged interest",
            "wrong interest",
            "charged fees",
            "duplicate charge",
            "problem with a charge",
            "problem with charges",
            "i am broke",
            "have no money",
            "do not have money",
            "no money",
            "money is gone"
          ]
        },
        {
          "type": "synonyms",
          "value": "BillDates",
          "synonyms": [
            "billing date",
            "statement period",
            "billing period",
            "statement date",
            "statement length",
            "statement cycle",
            "billing cycle",
            "billing length"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "person_data",
      "values": [
        {
          "type": "synonyms",
          "value": "username",
          "synonyms": [
            "login ID",
            "login name",
            "system login",
            "user name",
            "user-name",
            "login-name"
          ]
        },
        {
          "type": "synonyms",
          "value": "address",
          "synonyms": [
            "apartment",
            "billing address",
            "home",
            "house",
            "location",
            "mailing address",
            "street address",
            "unit"
          ]
        },
        {
          "type": "synonyms",
          "value": "password",
          "synonyms": [
            "pass word",
            "pass-word"
          ]
        },
        {
          "type": "synonyms",
          "value": "phone_number",
          "synonyms": [
            "contact number",
            "number",
            "phone"
          ]
        },
        {
          "type": "synonyms",
          "value": "name",
          "synonyms": [
            "first name",
            "given name",
            "husband's name",
            "maiden name",
            "married name",
            "middle name",
            "second name",
            "surname",
            "wife's name",
            "partner's name",
            "spouse's name"
          ]
        }
      ]
    },
    {
      "entity": "Comparisons",
      "values": [
        {
          "type": "synonyms",
          "value": "high",
          "synonyms": [
            "too high",
            "too much",
            "very high",
            "over the",
            "a lot",
            "high"
          ]
        },
        {
          "type": "synonyms",
          "value": "long",
          "synonyms": [
            "long",
            "too long",
            "not short",
            "long time",
            "large time span",
            "large",
            "longest time"
          ]
        },
        {
          "type": "synonyms",
          "value": "short",
          "synonyms": [
            "too short",
            "short",
            "short time",
            "small time span",
            "small",
            "not long"
          ]
        },
        {
          "type": "synonyms",
          "value": "low",
          "synonyms": [
            "too low",
            "not enough",
            "very low",
            "under the",
            "a little bit",
            "low"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "option",
      "values": [
        {
          "type": "synonyms",
          "value": "fifth",
          "synonyms": [
            "worst",
            "lowest rated",
            "last",
            "fifth",
            "farthest",
            "5th"
          ]
        },
        {
          "type": "synonyms",
          "value": "fourth",
          "synonyms": [
            "second to last",
            "penultimate",
            "fourth",
            "4th"
          ]
        },
        {
          "type": "synonyms",
          "value": "third",
          "synonyms": [
            "third",
            "middle",
            "cheapest",
            "cheap",
            "average",
            "3rd"
          ]
        },
        {
          "type": "synonyms",
          "value": "unspecified",
          "synonyms": [
            "any",
            "any near",
            "Any of them.",
            "any one",
            "anything",
            "anything is fine",
            "anything u like",
            "anything would do",
            "as a matter of",
            "but it doesn't really",
            "do anything",
            "doesn't matter",
            "no preference",
            "Pick any",
            "whatever you feel like",
            "Whatever you like",
            "whatever you want",
            "you can go with your favorite",
            "you decide",
            "your favorite"
          ]
        },
        {
          "type": "synonyms",
          "value": "first",
          "synonyms": [
            "nearby",
            "closeby",
            "close by",
            "near",
            "whatever",
            "top rated",
            "recommended",
            "nearest",
            "hgihest rated",
            "first",
            "finest",
            "closest",
            "best",
            "any",
            "1st"
          ]
        },
        {
          "type": "synonyms",
          "value": "second",
          "synonyms": [
            "second rated",
            "second best",
            "second",
            "2nd"
          ]
        }
      ]
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "CC_DisputeSubTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "BillDates_End",
          "synonyms": [
            "end date",
            "last day",
            "finish date"
          ]
        },
        {
          "type": "synonyms",
          "value": "BillDates_Start",
          "synonyms": [
            "start date",
            "beginning date"
          ]
        },
        {
          "type": "synonyms",
          "value": "BillDates_Length",
          "synonyms": [
            "too long",
            "it's only 7 days",
            "less than 30 days",
            "more than 30 days",
            "not enough days",
            "too many days",
            "it's not 4 weeks",
            "it's less than 4 weeks",
            "it's more than 4 weeks",
            "less than a month",
            "more than a month",
            "too short",
            "cycle",
            "billing cycle",
            "number of days"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "contact_type",
      "values": [
        {
          "type": "synonyms",
          "value": "SMS",
          "synonyms": [
            "phone message",
            "text message"
          ]
        },
        {
          "type": "synonyms",
          "value": "call",
          "synonyms": [
            "0800",
            "1 800",
            "number",
            "phone",
            "phone number",
            "phone numbers",
            "ring",
            "toll free",
            "toll free number",
            "contact number",
            "service number",
            "talk to"
          ]
        },
        {
          "type": "synonyms",
          "value": "social_media",
          "synonyms": [
            "facebook",
            "linkedin",
            "linked in",
            "social page",
            "twitter",
            "instagram",
            "you tube",
            "youtube",
            "google plus",
            "google +"
          ]
        },
        {
          "type": "synonyms",
          "value": "email",
          "synonyms": [
            "contact email",
            "electronic mail",
            "email address"
          ]
        },
        {
          "type": "synonyms",
          "value": "address",
          "synonyms": [
            "address",
            "branch",
            "branches",
            "location",
            "locations",
            "office",
            "offices",
            "physical location",
            "physical locations",
            "shopfront",
            "shop front",
            "shopfronts",
            "shop fronts",
            "located",
            "situated",
            "in person",
            "face to face",
            "drop in",
            "stop by"
          ]
        }
      ]
    },
    {
      "entity": "acc_numbers",
      "values": [
        {
          "type": "patterns",
          "value": "acc_num",
          "patterns": [
            "\\b\\d+\\b"
          ]
        }
      ],
      "fuzzy_match": false
    },
    {
      "entity": "CC_ReplaceIdent",
      "values": [
        {
          "type": "synonyms",
          "value": "Lost",
          "synonyms": [
            "lost",
            "misplaced",
            "forgotten in the",
            "forgot it in a",
            "left it in the",
            "left it at the",
            "cannot find"
          ]
        },
        {
          "type": "synonyms",
          "value": "Damaged",
          "synonyms": [
            "damaged",
            "damage",
            "crack",
            "cracked",
            "cracking",
            "snapped",
            "break",
            "broken",
            "breaking",
            "cut",
            "falling apart",
            "getting old"
          ]
        },
        {
          "type": "synonyms",
          "value": "Fraud",
          "synonyms": [
            "fraud",
            "fraudulent",
            "unknown charges",
            "hacked",
            "suspicious charges"
          ]
        },
        {
          "type": "synonyms",
          "value": "Stolen",
          "synonyms": [
            "stolen",
            "stole",
            "theft"
          ]
        },
        {
          "type": "synonyms",
          "value": "Expired",
          "synonyms": [
            "expired",
            "expiring",
            "expiry date",
            "deadline",
            "end date"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "CC_Data",
      "values": [
        {
          "type": "synonyms",
          "value": "pay_date",
          "synonyms": [
            "due date",
            "when it is due",
            "the last day",
            "last possible moment",
            "last moment",
            "final day",
            "expiry date",
            "before it expires",
            "before it ends",
            "end date",
            "the deadline"
          ]
        },
        {
          "type": "synonyms",
          "value": "total_amount",
          "synonyms": [
            "full amount",
            "full payment",
            "pay it off",
            "maximum amount",
            "the most I can pay",
            "max amount",
            "max amt",
            "largest payment",
            "as much as possible",
            "remaining balance",
            "total balance",
            "pay it all",
            "max balance",
            "maximum balance",
            "max bal",
            "maximum bal",
            "total amount",
            "total amt",
            "tot amt",
            "tot amount",
            "total payment",
            "total pay",
            "remove the debt",
            "remove debt",
            "pay off the debt",
            "pay debt",
            "pay the debt",
            "maximum",
            "max",
            "the total",
            "the most i owe",
            "full balance",
            "pay total",
            "pay all",
            "entire balance",
            "entire amount",
            "all"
          ]
        },
        {
          "type": "synonyms",
          "value": "min_payment",
          "synonyms": [
            "min payment",
            "smallest amount",
            "least I have to pay",
            "smallest payment",
            "minimum amount",
            "min amt",
            "min amount",
            "least I need to pay",
            "as little as possible",
            "min balance",
            "minimum balance",
            "min bal",
            "minimum bal",
            "don't want to pay much",
            "not a lot",
            "don't want to pay a lot",
            "the least i owe",
            "minimum",
            "the least",
            "least amount",
            "min",
            "minimum payment amount"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-time",
      "values": []
    },
    {
      "entity": "PayTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "InPerson",
          "synonyms": [
            "in person",
            "real person",
            "at a branch",
            "at an office"
          ]
        },
        {
          "type": "synonyms",
          "value": "Online",
          "synonyms": [
            "online",
            "internet",
            "on my computer",
            "electronically",
            "mobile",
            "tablet"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "zero_match",
      "values": [
        {
          "type": "patterns",
          "value": "valuezero",
          "patterns": [
            "^0$",
            "^zero$",
            "\\b0\\b",
            "\\s0\\b",
            "\\szero\\b"
          ]
        },
        {
          "type": "patterns",
          "value": "valuezero2",
          "patterns": [
            "\\bzero\\b"
          ]
        }
      ]
    },
    {
      "entity": "sys-percentage",
      "values": []
    },
    {
      "entity": "CC_SubtTypes",
      "values": [
        {
          "type": "synonyms",
          "value": "RewardsPoints",
          "synonyms": [
            "rewards points",
            "general points",
            "general rewards",
            "spend rewards on what I",
            "get rewards to spend myself",
            "get discounts",
            "get to spend it wherever I",
            "general wards",
            "any rewards",
            "just rewards",
            "loyalty points",
            "loyalty rewards",
            "points",
            "loyalty"
          ]
        },
        {
          "type": "synonyms",
          "value": "Travel",
          "synonyms": [
            "travel rewards",
            "miles points",
            "travel points",
            "am a frequent flyer",
            "we travel often",
            "always travel",
            "I fly around the",
            "miles rewards",
            "flyer miles",
            "holiday",
            "holidays",
            "on a break",
            "for a break",
            "travel for",
            "spring break",
            "summer break",
            "getaway",
            "a get away",
            "winter break",
            "fall break",
            "autumn break",
            "go on breaks",
            "weekend stays",
            "miles",
            "air miles",
            "airmiles"
          ]
        },
        {
          "type": "synonyms",
          "value": "Cash",
          "synonyms": [
            "cash rewards",
            "cash back",
            "cash",
            "money",
            "cashback",
            "cash returns",
            "cash returned",
            "cash return",
            "money back",
            "money returns",
            "money return",
            "money rewards",
            "monetary rewards",
            "money reward",
            "monetary reward",
            "money returned",
            "moneyback"
          ]
        }
      ],
      "fuzzy_match": true
    }
  ],
  "language": "en",
  "metadata": {
    "api_version": {
      "major_version": "v1",
      "minor_version": "2018-09-20"
    },
    "digressions": true
  },
  "description": "Credit Card Banking Support Agent to assist with Sales And Service, created by Oliver Ivanoski",
  "dialog_nodes": [
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Credit Saver Cash Rewards credit cards best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_37_1513222429311",
      "context": {
        "current_step": "CreditFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Cash Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>The Ultimate Cash Back Card</b><br>Get the most cash back for your purchases')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Cash",
      "dialog_node": "node_8_1517802421800",
      "previous_sibling": "node_7_1517802378745"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Credit Saver Rewards Points credit cards best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_37_1513222429311",
      "context": {
        "current_step": "CreditFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('General Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>The Balanced Rewards Card</b><br>Just the right amount of all rewards')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:RewardsPoints",
      "dialog_node": "node_9_1517802509678",
      "previous_sibling": "node_8_1517802421800"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Credit Saver Travel Rewards credit cards best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_37_1513222429311",
      "context": {
        "current_step": "CreditFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Travel Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>Travel Rewards</b><br>$150 online cash rewards bonus offer')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Travel",
      "dialog_node": "node_7_1517802378745"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply follow the prompts to provide the required information."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_50_1519790331229",
      "previous_sibling": "node_49_1519790328087"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply tell me if you have a problem with the statement period issues, card number, card balance, minimum payment or payment due date."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\" && $current_step == \"Select_Issue\"",
      "dialog_node": "node_47_1519790303447",
      "previous_sibling": "node_46_1519790294994"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply provide a description of your credit score  - for example, low, high, medium - or you can enter a credit score."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\" && $current_step == \"CreditFirst\"",
      "dialog_node": "node_48_1519790311104",
      "previous_sibling": "node_47_1519790303447"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply choose from a card which can help improve credit scores, provide rewards for customers, and help you save money."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\" && $current_step == \"Start\"",
      "dialog_node": "node_46_1519790294994",
      "previous_sibling": "node_45_1519790286748"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply enter a day or date for the payment. For example, Next Wednesday or March 24th. Don't enter both a day and date such as Friday 23rd March."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Date\"",
      "dialog_node": "node_42_1519790258499",
      "previous_sibling": "node_41_1519790247733"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply click on one of the credit card account buttons or enter the credit card account number."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Start\"",
      "dialog_node": "node_43_1519790267985",
      "previous_sibling": "node_42_1519790258499"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You just need to provide a time with an am/pm indicator, or in 24 hour time. For example, 2:30pm, or 14:30."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\" && $current_step == \"Gather_Date\"",
      "dialog_node": "node_41_1519790247733",
      "previous_sibling": "node_40_1519790226030"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply follow the prompts to provide information about your appointment - such as date, time etc."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_49_1519790328087",
      "previous_sibling": "node_48_1519790311104"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply enter the amount you'd like to pay off your credit card."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Amount\"",
      "dialog_node": "node_44_1519790277113",
      "previous_sibling": "node_43_1519790267985"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Simply confirm if the payment information is correct - type Yes or No once you have reviewed the information."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Confirmation\"",
      "dialog_node": "node_45_1519790286748",
      "previous_sibling": "node_44_1519790277113"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You just need to enter a valid zip code at this stage."
          ]
        }
      },
      "parent": "node_27_1519790056439",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\" && $current_step == \"Gather_Time\"",
      "dialog_node": "node_40_1519790226030"
    },
    {
      "type": "standard",
      "title": "Provide Phone Details",
      "output": {},
      "parent": "node_3_1510537559001",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$contact_requested == \"phone_call\"",
      "dialog_node": "node_4_1510537706756",
      "previous_sibling": "node_2_1507606231217"
    },
    {
      "type": "standard",
      "title": "Provide Address Details",
      "output": {},
      "parent": "node_3_1510537559001",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$contact_requested == \"office\"",
      "dialog_node": "node_2_1507606231217"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes we need the information to continue to the next step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_42_1519081327322",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_59_1519082625747",
      "previous_sibling": "node_44_1519081719394"
    },
    {
      "type": "standard",
      "title": "Exmaple of Anaphora Responses",
      "output": {},
      "parent": "node_42_1519081327322",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$current_step == \"Start\"",
      "dialog_node": "node_44_1519081719394",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_4_1510716246515",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_2_1510715743865"
      },
      "conditions": "true",
      "dialog_node": "node_5_1510716398977"
    },
    {
      "type": "standard",
      "title": "Improve Credit Feature Selected",
      "output": {
        "text": {
          "values": [
            "We have a great range of cards to help you build credit."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1513215552999",
      "context": {
        "current_step": "CreditFirst",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Credit Level') ?>",
        "card_type_selected": "<br><br><b>Mega Credit Card</b><br>For customers interested in their credit"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@CC_Types:BuildCredit",
      "dialog_node": "node_60_1518429211908",
      "previous_sibling": "node_5_1513215567880"
    },
    {
      "type": "standard",
      "title": "Rewards Feature Selected",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1513215552999",
      "context": {
        "current_step": "RewardsFirst"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@CC_Types:Rewards || @CC_SubtTypes",
      "dialog_node": "node_6_1513215598685",
      "previous_sibling": "node_60_1518429211908"
    },
    {
      "type": "standard",
      "title": "Savings Feature Selected",
      "output": {
        "text": {
          "values": [
            "We have several credit cards with low interest and no fees."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1513215552999",
      "context": {
        "current_step": "SavingFirst",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Saving') ?>",
        "card_type_selected": "<br><br><b>The Mega Saver</b><br>Save on interest to help pay down your balance transfer"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@CC_Types:Saving",
      "dialog_node": "node_5_1513215567880"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, we'll select the closest branch."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1517207566408",
      "metadata": {},
      "conditions": "@option:unspecified",
      "dialog_node": "node_2_1539131770734",
      "previous_sibling": "node_1_1539131734828"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, location @sys-number on the list."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1517207566408",
      "metadata": {},
      "conditions": "@sys-number",
      "dialog_node": "node_4_1539131842803",
      "previous_sibling": "node_2_1539131770734"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm sorry but that's not a valid option."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1517207566408",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1517200453933"
      },
      "conditions": "@sys-number < 1 || @sys-number > 5 || @zero_match",
      "dialog_node": "node_1_1539131734828",
      "previous_sibling": "node_3_1539131795565"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, the @option branch."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1517207566408",
      "metadata": {},
      "conditions": "@option",
      "dialog_node": "node_3_1539131795565"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We completed the credit card selection process, but we can go back one step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "context": {
        "ccpsp_criteria": []
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_21_1518581097201"
      },
      "conditions": "$current_step == \"RewardsFirstCompleted\"",
      "dialog_node": "node_30_1518411557938",
      "previous_sibling": "node_27_1518411508735"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We completed the credit card selection process, but we can go back one step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "context": {
        "ccpsp_criteria": [
          "Credit Level"
        ]
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "$current_step == \"CreditFirstCompleted\"",
      "dialog_node": "node_34_1518411620721",
      "previous_sibling": "node_33_1518411607481"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We completed the credit card selection process, but we can go back one step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "context": {
        "ccpsp_criteria": [
          "Saving"
        ]
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_11_1513216084987"
      },
      "conditions": "$current_step == \"SavingFirstRewardsCompleted\"",
      "dialog_node": "node_27_1518411508735",
      "previous_sibling": "node_26_1518411486824"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_24_1518149613463",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_5_1513215567880"
      },
      "conditions": "$current_step == \"SavingFirstRewardsPositive\" || $current_step == \"SavingFirstCompleted\"",
      "dialog_node": "node_26_1518411486824",
      "digress_out": "allow_all",
      "previous_sibling": "node_25_1518411233827"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to the previous step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "$current_step == \"CreditFirstRewardsPositive\"",
      "dialog_node": "node_32_1518411594074",
      "previous_sibling": "node_31_1518411579071"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We completed the credit card selection process, but we can go back one step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "context": {
        "ccpsp_criteria": [
          "Credit Level"
        ]
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_36_1513222334995"
      },
      "conditions": "$current_step == \"CreditFirstRewardsCompleted\"",
      "dialog_node": "node_33_1518411607481",
      "previous_sibling": "node_32_1518411594074"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to the previous step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "context": {
        "ccpsp_credlvl": null
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_7_1513215615253"
      },
      "conditions": "$current_step == \"CreditFirstRewards\"",
      "dialog_node": "node_31_1518411579071",
      "previous_sibling": "node_30_1518411557938"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, we can go back and change the feature you selected."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_24_1518149613463",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1510880732839"
      },
      "conditions": "$current_step == \"SavingFirst\" || $current_step == \"RewardsFirst\" || $current_step == \"CreditFirst\"",
      "dialog_node": "node_25_1518411233827"
    },
    {
      "type": "standard",
      "title": "Sample Customized Responses To Assist User",
      "output": {},
      "parent": "node_2_1487301792316",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "true",
      "dialog_node": "node_20_1516312171869",
      "digress_out": "allow_all",
      "previous_sibling": "node_16_1516311593513"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm not sure what you mean. You may benefit from talking to our Customer Service agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1487301792316",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$off_topic_counter > 1",
      "dialog_node": "node_16_1516311593513",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "title": "Nearest Branch Located",
      "output": {},
      "parent": "node_3_1517200453933",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513049128006"
      },
      "conditions": "@option || @sys-number || @zero_match",
      "dialog_node": "node_16_1517207566408",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed making an appointment, but we can go back."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_23_1518149586145",
      "context": {
        "app_purpose": null,
        "current_step": "Collect_Purpose"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513049128006"
      },
      "conditions": "$current_step == \"Completed\"",
      "dialog_node": "node_29_1518150069297",
      "previous_sibling": "node_28_1518150041098"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to your zip."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_23_1518149586145",
      "context": {
        "app_zip": null,
        "current_step": "Gather_Zip"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_22_1513048049461"
      },
      "conditions": "$current_step == \"Collect_Purpose\"",
      "dialog_node": "node_28_1518150041098",
      "previous_sibling": "node_41_1518150526252"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to finding a time that suits you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_23_1518149586145",
      "context": {
        "app_zip": null,
        "app_time": null,
        "current_step": "Gather_Time"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_22_1513048049461"
      },
      "conditions": "$current_step == \"Gather_Zip\"",
      "dialog_node": "node_41_1518150526252",
      "previous_sibling": "node_42_1518150599431"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step and find a time that suits you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_23_1518149586145",
      "context": {
        "app_date": null,
        "app_time": null,
        "current_step": "Gather_Date"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_22_1513048049461"
      },
      "conditions": "$current_step == \"Gather_Time\"",
      "dialog_node": "node_42_1518150599431",
      "previous_sibling": "node_27_1518150002500"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We're at the start of this process. Let's find a date that suits you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_23_1518149586145",
      "context": {
        "app_date": null
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_22_1513048049461"
      },
      "conditions": "$current_step == \"Gather_Date\"",
      "dialog_node": "node_27_1518150002500"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not a problem, we have credit cards for all levels of credit."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_29_1513220752398",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "@CC_CreditLevel:Low || $ccpsp_credlvl < 581",
      "dialog_node": "node_35_1513221046151",
      "previous_sibling": "node_34_1513220927066"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Great! We have credit cards for all levels of credit."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_29_1513220752398",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "@CC_CreditLevel:Average || ($ccpsp_credlvl < 701 && $ccpsp_credlvl > 580)",
      "dialog_node": "node_34_1513220927066",
      "previous_sibling": "node_30_1513220830040"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Great! We have credit cards for all levels of credit."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_29_1513220752398",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@CC_CreditLevel:High || $ccpsp_credlvl > 700",
      "dialog_node": "node_30_1513220830040"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_16_1518577692900",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_11_1487648591435"
      },
      "conditions": "@contact_type",
      "dialog_node": "node_11_1510539519578"
    },
    {
      "type": "frame",
      "title": "Collect Appointment Data",
      "output": {
        "text": {
          "values": [
            "Thank you for providing the required information!"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_21_1513047983871",
      "context": {},
      "metadata": {
        "fallback": "leave"
      },
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "true",
      "dialog_node": "node_22_1513048049461",
      "digress_out": "allow_all",
      "digress_out_slots": "allow_all"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, we can go back a step."
          ]
        }
      },
      "parent": "node_31_1518495591067",
      "metadata": {},
      "conditions": "$current_step == \"PayDueFirstStatement\" || $current_step == \"PayDueFirstStatementUnsure\"",
      "dialog_node": "node_33_1518495657130",
      "previous_sibling": "node_32_1518495642317"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ]
        }
      },
      "parent": "node_31_1518495591067",
      "metadata": {},
      "conditions": "$current_step == \"PayDueMultiStatementCompleted\"",
      "dialog_node": "node_32_1518495642317"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "node_11_1487648591435",
      "context": {
        "contact_requested": "office"
      },
      "metadata": {},
      "conditions": "@contact_type:address",
      "dialog_node": "node_8_1487646837898",
      "previous_sibling": "node_13_1487302033896"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "node_11_1487648591435",
      "context": {
        "contact_requested": "phone_call"
      },
      "metadata": {},
      "conditions": "@contact_type:call",
      "dialog_node": "node_13_1487302033896",
      "previous_sibling": "node_12_1487648872494"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have branches across the country, but our primary offices are in California, Texas, New York and Florida. In which state would you like to call us?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "metadata": {},
      "conditions": "$contact_requested == \"phone_call\" && $office_location == \"\"",
      "dialog_node": "node_16_1487650405878",
      "previous_sibling": "node_8_1487646837898"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can visit our social media page on various platforms."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "context": {
        "contact_requested": "social_media"
      },
      "metadata": {},
      "conditions": "@contact_type:social_media",
      "dialog_node": "node_16_1487302102162",
      "previous_sibling": "node_15_1487302075504"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can contact our service department on the Service email."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "context": {
        "contact_requested": "email"
      },
      "metadata": {},
      "conditions": " @contact_type:email",
      "dialog_node": "node_14_1487302059957",
      "previous_sibling": "node_16_1487650405878"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can message our service department on 1800-123-456-7890."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "context": {
        "contact_requested": "SMS"
      },
      "metadata": {},
      "conditions": " @contact_type:SMS",
      "dialog_node": "node_15_1487302075504",
      "previous_sibling": "node_14_1487302059957"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have branches across the country, but our primary offices are in California, Texas, New York and Florida. In which state would you like our location details?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1487648591435",
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "$contact_requested == \"office\" && $office_location == \"\"",
      "dialog_node": "node_12_1487648872494",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Would you like me to help you choose a credit card best suited to your needs?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1519078912729",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_21_1519079043874"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can contact us a number of ways. You can call us, send an email or visit us on our social media page.  How would you like to reach us?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1487301903962",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_17_1487302166395",
      "previous_sibling": "node_11_1487648591435"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_5_1487301903962",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@contact_type",
      "dialog_node": "node_11_1487648591435"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_15_1512369480985",
      "context": {
        "cc_paydate": "@sys-date",
        "current_step": "Payment_Amount",
        "paydate_items": "<? @sys-date.values ?>",
        "paydate_entity_size": "<? @sys-date.values.size() ?>"
      },
      "metadata": {},
      "conditions": "@sys-date",
      "event_name": "input",
      "dialog_node": "handler_16_1512369480985",
      "previous_sibling": "handler_17_1512369480985"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Okay, <? $cc_paydate.reformatDateTime('EEE, MMM d, yyyy') ?>."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "slot_15_1512369480985",
      "metadata": {},
      "conditions": "true",
      "event_name": "filled",
      "dialog_node": "handler_22_1519608304082",
      "previous_sibling": "handler_62_1519645110443"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I have detected more than one date in your answer. Please only enter a date you'd prefer. For example, March 30th, rather than Friday March 30th."
          ]
        }
      },
      "parent": "slot_15_1512369480985",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$date_entity_size > 1",
      "event_name": "filled",
      "dialog_node": "handler_62_1519645110443",
      "previous_sibling": "handler_16_1512369480985"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "When would you like to pay?"
      },
      "parent": "slot_15_1512369480985",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_17_1512369480985"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Unfortunately to complete the credit card selection process we need this information."
          ]
        }
      },
      "parent": "node_13_1518406499059",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_16_1518406703536",
      "previous_sibling": "node_15_1518406694023"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Unfortunately to complete the billing dispute process we need this information."
          ]
        }
      },
      "parent": "node_13_1518406499059",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\"",
      "dialog_node": "node_17_1518406711040",
      "previous_sibling": "node_16_1518406703536"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Unfortunately to complete making an appointment, we need this information."
          ]
        }
      },
      "parent": "node_13_1518406499059",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_15_1518406694023",
      "previous_sibling": "node_14_1518406670813"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Unfortunately to complete the credit card payment process we need this information."
          ]
        }
      },
      "parent": "node_13_1518406499059",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "node_14_1518406670813"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I'm having a problem with your zip code. Please keep in mind zip codes are 5 digits long."
          ]
        }
      },
      "parent": "slot_29_1513048234102",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$number_identified != 5",
      "event_name": "nomatch",
      "dialog_node": "handler_9_1516310745134",
      "previous_sibling": "handler_5_1519775350789"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I'm having a problem with your zip code. Please keep in mind zip codes are 5 digits long."
          ]
        }
      },
      "parent": "slot_29_1513048234102",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$appzip_len != 5",
      "event_name": "filled",
      "dialog_node": "handler_7_1516597013213",
      "previous_sibling": "handler_30_1513048234102"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Okay, zip code $app_zip."
          ]
        }
      },
      "parent": "slot_29_1513048234102",
      "metadata": {},
      "conditions": "@Address",
      "event_name": "filled",
      "dialog_node": "handler_5_1519775350789",
      "previous_sibling": "handler_7_1516597013213"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_29_1513048234102",
      "context": {
        "app_zip": "@Address.literal",
        "appzip_len": "<? @Address.literal.length() ?>",
        "current_step": "Gather_Zip",
        "number_identified": "<? @sys-number.value ?>"
      },
      "metadata": {},
      "conditions": "@Address.literal",
      "event_name": "input",
      "dialog_node": "handler_30_1513048234102",
      "previous_sibling": "handler_31_1513048234102"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "Let's find your closest branch. What is your zip code?"
      },
      "parent": "slot_29_1513048234102",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_31_1513048234102"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_15_1520217634843",
      "context": {
        "ccpsp_credlvl": 0
      },
      "metadata": {},
      "conditions": "entities['sys-number']",
      "event_name": "input",
      "dialog_node": "handler_16_1520217634843",
      "previous_sibling": "handler_17_1520217634843"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_15_1520217634843",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_17_1520217634843"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1487648872494",
      "context": {
        "office_location": "Other"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_3_1510537559001"
      },
      "conditions": "true",
      "dialog_node": "node_3_1507606282641",
      "previous_sibling": "node_1_1507605880866"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We have branches across the country, but our primary offices are in California, Texas, New York and Florida. In which state would you like our location details?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1487648872494",
      "disabled": true,
      "metadata": {},
      "conditions": "",
      "dialog_node": "node_14_1487650172949",
      "previous_sibling": "node_3_1507606282641"
    },
    {
      "type": "standard",
      "title": "Determine If Valid State Entered",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1487648872494",
      "context": {
        "office_location": "@Valid_States"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@Valid_States",
      "dialog_node": "node_1_1507605880866"
    },
    {
      "type": "standard",
      "title": "Out Of Scope Feature Selected",
      "output": {
        "text": {
          "values": [
            "At this time, I only have cards to help improve credit scores, provide rewards for customers, and help you save money."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1510880732839",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1510880732839"
      },
      "conditions": "@ResponseTypes:Other",
      "dialog_node": "node_16_1537145172004",
      "previous_sibling": "node_4_1513215552999"
    },
    {
      "type": "standard",
      "title": "Start Selection Process",
      "output": {},
      "parent": "node_1_1510880732839",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@CC_Types || @CC_SubtTypes",
      "dialog_node": "node_4_1513215552999"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ]
        }
      },
      "parent": "node_28_1518495352792",
      "metadata": {},
      "conditions": "$current_step == \"PayDueNotTooSoonCompleted\" || $current_step == \"PayDueTooSoonUnsureCompleted\"",
      "dialog_node": "node_30_1518495437425",
      "previous_sibling": "node_29_1518495421513"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, we can go back a step."
          ]
        }
      },
      "parent": "node_28_1518495352792",
      "metadata": {},
      "conditions": "$current_step == \"PayDueTooSoon\"",
      "dialog_node": "node_29_1518495421513"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Thank you for your payment. Your statement balance has been updated.<br><br>Account ending in $cc_chosen<br>Minimum payment due: $ 0.00<br>Recent payments: $$cc_payamt<br>Remaining Statement Balance: $$accbal_total<br>Payment to be made on <? $cc_paydate.reformatDateTime('EEE, MMM d, yyyy') ?>"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_32_1512370179991",
      "context": {
        "current_step": "Completed"
      },
      "metadata": {},
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_8_1512531332315",
      "previous_sibling": "node_9_1512531357285"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not sure? Let's try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_32_1512370179991",
      "context": {
        "cc_payamt": null,
        "cc_paydate": null
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_10_1512531395255",
      "previous_sibling": "node_8_1512531332315"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Sure, we can try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_32_1512370179991",
      "context": {
        "cc_payamt": null,
        "cc_paydate": null
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_9_1512531357285"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily see your account details by going online and clicking on the Accounts section."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Customer_Profile-Details",
      "dialog_node": "node_38_1519081047778",
      "previous_sibling": "node_37_1519080704133"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have a number of Loyalty Programs to reward you! You can find information about our programs by visiting our Loyalty Programs page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Loyalty_Program-Program_Enquiry",
      "dialog_node": "node_64_1519083036616",
      "previous_sibling": "node_63_1519082913600"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "If you're looking for information about an account which has been closed, you will need to speak to one of our Customer Service Agents. Unfortunately closed accounts no longer appear in your online banking."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Banking-Closed_Accounts",
      "dialog_node": "node_81_1519100080052",
      "previous_sibling": "node_74_1519096534381"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can see your card's interest rate on your monthly statement. You can also login to your online account and find the interest rate in the Account Details section."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Banking-Existing_Rates",
      "dialog_node": "node_74_1519096534381",
      "previous_sibling": "node_72_1519095781369"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "There are a number of payment options depending on your account. For more information, simply go to your Account Settings then select the account to view the payment details."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Payment-Payment_Installments",
      "dialog_node": "node_68_1519093002033",
      "previous_sibling": "node_67_1519088528296"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For details about your Loyalty Program, simply login and go to the Loyalty area in your Account Details section."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Loyalty_Program-Loyalty_Status || #Loyalty_Program-Points_Value",
      "dialog_node": "node_63_1519082913600",
      "previous_sibling": "node_38_1519081047778"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "To find out about the payment options available, simply go to our Payments Information page to find a payment option which suits your account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Payment_Physical_Payments",
      "dialog_node": "node_67_1519088528296",
      "previous_sibling": "node_65_1519087135696"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_6_1518145955591",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#Billing-Balance_Enquiry",
      "dialog_node": "node_1_1518144732997",
      "digress_out": "allow_all",
      "previous_sibling": "node_16_1517366603834"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can see your account number on your statement or by going online and clicking on your account from the Accounts section."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Customer_Profile-Account_Number_Query",
      "dialog_node": "node_37_1519080704133",
      "previous_sibling": "node_25_1519079229718"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can log into your account and download previous statements. If you need a physical copy sent out to you, you will need to speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Billing-Paper_Statements || #Payment-Payment_History",
      "dialog_node": "node_32_1519079857852",
      "previous_sibling": "node_33_1519080088288"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "In order to redeem or transfer rewards points simply log into your account then go to Account Rewards. For each of your Loyalty Programs you will see a button to either Reddem or to Transfer."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Loyalty_Program-Redeem_Points || #Loyalty_Program-Transfer_Points",
      "dialog_node": "node_65_1519087135696",
      "previous_sibling": "node_64_1519083036616"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "If you're having issues with your credit card personal identification number (PIN) you will need to talk to one of our helpful Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Banking-PIN_Issue",
      "dialog_node": "node_72_1519095781369",
      "previous_sibling": "node_68_1519093002033"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can find your payment due date on your statement, or by going to your Account Settings in the Payment Due section."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Billing-Payment_Due_Date_Enquiry",
      "dialog_node": "node_33_1519080088288",
      "previous_sibling": "node_1_1518144732997"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can see your address details in your Account Settings section from your online account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Billing-Address_Enquiry && #Customer_Profile-Account_Shipping_Address",
      "dialog_node": "node_25_1519079229718",
      "previous_sibling": "node_32_1519079857852"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Depending on the type of account you have, you may be charged for late payments. To find out more information about fees, please go to the product page on our website."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1518145955591",
      "metadata": {},
      "conditions": "#Payment-Late_Fees",
      "dialog_node": "node_16_1517366603834",
      "digress_out": "allow_all"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Okay, <? @sys-time.reformatDateTime('h:mm a') ?>."
          ]
        }
      },
      "parent": "slot_26_1513048122602",
      "metadata": {},
      "conditions": "@sys-time",
      "event_name": "filled",
      "dialog_node": "handler_29_1519617433149",
      "previous_sibling": "handler_9_1518576694028"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "It looks like you mentioned <? @sys-time.reformatDateTime('h:mm a') ?>. Unfortunately our bankers are only available after 7am and before 7pm."
          ]
        }
      },
      "parent": "slot_26_1513048122602",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "@sys-time.before('07:00:00') || @sys-time.after('19:00:00')",
      "event_name": "filled",
      "dialog_node": "handler_9_1518576694028",
      "previous_sibling": "handler_27_1513048122602"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_26_1513048122602",
      "context": {
        "app_time": "@sys-time",
        "current_step": "Gather_Time"
      },
      "metadata": {},
      "conditions": "@sys-time",
      "event_name": "input",
      "dialog_node": "handler_27_1513048122602",
      "previous_sibling": "handler_28_1513048122602"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What time would you like to meet with our banker?"
      },
      "parent": "slot_26_1513048122602",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_28_1513048122602"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily switch cards by going to your online account and selecting Switch next to your account name."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Banking-Switch_Cards",
      "dialog_node": "node_20_1519078912729",
      "previous_sibling": "node_26_1518745042506"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Our Customer Service agents would be happy to help you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Help-Connect_to_Agent",
      "dialog_node": "node_20_1517212977657",
      "previous_sibling": "node_13_1511501739683"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Account_Access-Profile_Password",
      "dialog_node": "node_21_1518744089629",
      "previous_sibling": "node_20_1518743851197"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately I can't help you close an account. You will need to speak to one of our helpful Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Account_Access-Close_Cancel_Account",
      "dialog_node": "node_13_1511501739683",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_14_1511501751752"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "To activate your credit card, simply go to Accounts then choose Activate Card next to the account number."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-Activate_Card",
      "dialog_node": "node_2_1520827154694",
      "previous_sibling": "node_20_1519078912729"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately for fraudulent charges to an account you will need to speak to one of our Customer Service agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Account_Access-Report_Fraudulent_Use",
      "dialog_node": "node_25_1518744734849",
      "previous_sibling": "node_24_1518744645851"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately I can't help you change your security questions. You will need to talk to one of our Customer Service Agents to assist you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Account_Access-Profile_Security_Questions",
      "dialog_node": "node_22_1518744175396",
      "previous_sibling": "node_21_1518744089629"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately I can't help you with  credit card billing disputes. You will need to talk to one of our Customer Service Agents to assist you."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Banking-Billing_Dispute || #Billing-Dispute",
      "dialog_node": "node_14_1537144188390",
      "previous_sibling": "node_8_1520999430604"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily request a checkbook online. Simply go to your Accounts page, select the account, then click on the Request Checkbook button. You should receive your new checkbook in 2 - 4 business days. If you'd like to find out the status of your request, you will need to speak to one of our Customer Service Assistants."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Banking-Request_Checkbook",
      "dialog_node": "node_6_1520999172763",
      "previous_sibling": "node_5_1520999071594"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily see your account activity online. Simply go to your Accounts page, select the account you'd like to view, then click on the View Transactions button."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking_View_Activity",
      "dialog_node": "node_3_1520998876535",
      "previous_sibling": "node_2_1520827154694"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately I cant help you with modifying your login details. You will need to speak to one of our Customer Service agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Account_Access-Profile_Username",
      "dialog_node": "node_24_1518744645851",
      "previous_sibling": "node_23_1518744255618"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily transfer money between your own accounts, or to someone else's account. Simply go to your Accounts page and select the account you'd like to transfer money from. Then click on the Transfer Funds button. Then enter the account number of the destination account (the account where you would like to transfer funds), the amount you'd like to transfer from your account, then select the date you'd like the transfer to occur. Finally, click on the Submit Transfer button."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-Transfer_Money",
      "dialog_node": "node_8_1520999430604",
      "previous_sibling": "node_7_1520999320489"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "To find the routing number for an account, simply go to your Accounts page, click on the account you'd like to see and you will find the routing number in the Routing Number section just below the account number."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-View_Routing_Number",
      "dialog_node": "node_5_1520999071594",
      "previous_sibling": "node_4_1520998969424"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately some details on your account can't be changed. you should talk to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Account_Access-Profile_Username",
      "dialog_node": "node_23_1518744255618",
      "previous_sibling": "node_22_1518744175396"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily see pending charges online. Simply go to your Accounts page, select the account you'd like to view, then click on the View Transactions button. Pending charges will display a Pending status."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-View_Pending_Charges",
      "dialog_node": "node_4_1520998969424",
      "previous_sibling": "node_3_1520998876535"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can find your card member agreement on your Accounts page. Simply select the account you'd like to see, then click on the Agreement button. You will now see a copy of your card member agreement."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-Request_Card_Member_Agreement",
      "dialog_node": "node_7_1520999320489",
      "previous_sibling": "node_6_1520999172763"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_9_1511494311485"
      },
      "conditions": "#Banking-Report_Fraudulent_Use || #Banking-Report_Stolen_Card || #Banking-Report_Lost_Card || #Banking-Report_Damaged_Card || #Banking-Report_Expired_Card",
      "dialog_node": "node_26_1518745042506",
      "previous_sibling": "node_25_1518744734849"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Some products give you access to banking products, special deals and rewards. You should see all your information in the Account Specials section of your online account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Account_Access-Privileges",
      "dialog_node": "node_20_1518743851197",
      "previous_sibling": "node_6_1511490600598"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I can help you with a replacement card, I just need to know, is this for a lost card, a stolen card or a new card due to fraud on your account?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1518401822980",
      "metadata": {},
      "conditions": "#Banking-Replace_Card",
      "dialog_node": "node_6_1511490600598",
      "digress_out": "allow_all",
      "previous_sibling": "node_20_1517212977657"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_1_1518401822980",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_13_1511501739683"
      },
      "conditions": "#Banking-Cancel_Card",
      "dialog_node": "node_14_1511501751752",
      "digress_out": "allow_all_never_return"
    },
    {
      "type": "standard",
      "title": "Provide Details",
      "output": {},
      "parent": "node_1_1507605880866",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "true",
      "dialog_node": "node_3_1510537559001"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Our business hours differ for our offices and our Service Center. How would you like to contact us, via a phone call, or visit our office?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1487301902930",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_16_1518577692900",
      "previous_sibling": "node_15_1518577683476"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Our Bankers are available for appointments Monday - Saturday, 7am - 7pm."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_4_1487301902930",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_15_1518577683476"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Business_Information-Business_Hours",
      "dialog_node": "node_4_1487301902930",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_5_1487301903962"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "context": {
        "contact_requested": "phone_call"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_16_1487650405878"
      },
      "conditions": "#Business_Information-Phone_Number",
      "dialog_node": "node_2_1510537331912",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_10_1510538100098"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can read about our company's history and our commitment to customer service on our About Us page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-About_Company",
      "dialog_node": "node_34_1519080264103",
      "previous_sibling": "node_4_1487301902930"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes we don't provide links to other pages. The answers provided are an example of conversational interactions."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-Website_Pages",
      "dialog_node": "node_8_1519705841063",
      "previous_sibling": "node_62_1519082797475"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can find out about our exciting employment opportunities on our Employment page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Business_Information-Employment_Enquiry",
      "dialog_node": "node_35_1519080366385",
      "previous_sibling": "node_34_1519080264103"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We take your security seriously. For information on our security measures, you can visit our Privacy Policy and Security page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1517313761365",
      "metadata": {},
      "conditions": "#Help-Security_Assurance",
      "dialog_node": "node_62_1519082797475",
      "previous_sibling": "node_35_1519080366385"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Business_Information-Contact_Us",
      "dialog_node": "node_5_1487301903962",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_2_1510537331912"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1517313761365",
      "context": {
        "contact_requested": "office"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_11_1487648591435"
      },
      "conditions": "#Business_Information-Find_Nearest_Location || #Business_Information-Location",
      "dialog_node": "node_10_1510538100098",
      "digress_out": "allow_all_never_return"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not sure? That's okay. If you decide to start the demonstration again, you can type \"Can you help me with my credit card bill?\"."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1512354886414",
      "metadata": {},
      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_9_1512355042738",
      "previous_sibling": "node_8_1512355038073"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay. If you change your mind feel free to start the demonstration by typing \"Can you help me with my credit card bill?\"."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1512354886414",
      "metadata": {},
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_8_1512355038073",
      "previous_sibling": "node_7_1512355009116"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Great, let's try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1512354886414",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1511326054650"
      },
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_7_1512355009116"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I can help you with credit card payments."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1520997796689",
      "context": {
        "current_date": "<? now().reformatDateTime('yyyy-MM-dd') ?>",
        "current_step": "Start",
        "current_process": "CC_Bill_Payment"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Banking-Billing_Payment_Enquiry || #Banking-Billing_Making_Payments",
      "dialog_node": "node_3_1511326054650",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "title": "Account Number Listing",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "One moment while I retrieve a list of accounts."
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          },
          {
            "time": 2000,
            "typing": true,
            "response_type": "pause"
          },
          {
            "title": "Please select which credit card account you'd like to pay.",
            "options": [
              {
                "label": "Card # 5624",
                "value": {
                  "input": {
                    "text": "5624"
                  }
                }
              },
              {
                "label": "Card # 5893",
                "value": {
                  "input": {
                    "text": "5893"
                  }
                }
              },
              {
                "label": "Card # 9225",
                "value": {
                  "input": {
                    "text": "9225"
                  }
                }
              }
            ],
            "preference": "button",
            "response_type": "option"
          }
        ]
      },
      "parent": "node_3_1511326054650",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_33_1516765991451"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_4_1518732007439",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_4_1518732007439"
      },
      "conditions": "true",
      "dialog_node": "node_5_1518739863965",
      "previous_sibling": "node_2_1563328498220"
    },
    {
      "type": "standard",
      "parent": "node_4_1518732007439",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_22_1518581571267"
      },
      "conditions": "#General_Conversation-Start_Over",
      "dialog_node": "node_2_1563328498220"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_5_1520217147719",
      "context": {
        "cc_payamt": 0
      },
      "metadata": {},
      "conditions": "entities['sys-number']",
      "event_name": "input",
      "dialog_node": "handler_6_1520217147719",
      "previous_sibling": "handler_7_1520217147719"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_5_1520217147719",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_7_1520217147719"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here is the Cash Rewards credit card best suited to your needs. $card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_19_1513219096023",
      "context": {
        "current_step": "RewardsFirstCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Cash Rewards') ?>",
        "card_type_selected": "<br><br><b>The Ultimate Cash Back Card</b><br>Get the most cash back for your purchases"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Cash",
      "dialog_node": "node_5_1517802053400",
      "previous_sibling": "node_4_1517801950646"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here is the Rewards Points credit card best suited to your needs. $card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_19_1513219096023",
      "context": {
        "current_step": "RewardsFirstCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('General Rewards') ?>",
        "card_type_selected": "<br><br><b>The Balanced Rewards Card</b><br>Just the right amount of all rewards"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:RewardsPoints",
      "dialog_node": "node_6_1517802131124",
      "previous_sibling": "node_5_1517802053400"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here is the Travel Rewards credit card best suited to your needs. $card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_19_1513219096023",
      "context": {
        "current_step": "RewardsFirstCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Travel Rewards') ?>",
        "card_type_selected": "<br><br><b>Travel Rewards</b><br>$$150 online cash rewards bonus offer"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Travel",
      "dialog_node": "node_4_1517801950646"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "slot_7_1517540967233",
      "context": {
        "cc_payamt": "$acc_currbal"
      },
      "metadata": {},
      "conditions": "@CC_Data:total_amount",
      "event_name": "filled",
      "dialog_node": "handler_30_1517891323207",
      "previous_sibling": "handler_29_1517891292858"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_7_1517540967233",
      "context": {
        "cc_payamt": "@CC_Data"
      },
      "metadata": {},
      "conditions": "@CC_Data",
      "event_name": "input",
      "dialog_node": "handler_8_1517540967233",
      "previous_sibling": "handler_9_1517540967233"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "slot_7_1517540967233",
      "context": {
        "cc_payamt": "$acc_minamt"
      },
      "metadata": {},
      "conditions": "@CC_Data:min_payment",
      "event_name": "filled",
      "dialog_node": "handler_29_1517891292858",
      "previous_sibling": "handler_8_1517540967233"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "slot_7_1517540967233",
      "context": {
        "cc_paydate": "$acc_paydue"
      },
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "@CC_Data:pay_date",
      "event_name": "filled",
      "dialog_node": "handler_81_1518432428686",
      "previous_sibling": "handler_30_1517891323207"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_7_1517540967233",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_9_1517540967233"
    },
    {
      "type": "standard",
      "title": "Confirming Live Agent Transfer",
      "output": {
        "text": {
          "values": [
            "Should I transfer you now?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_16_1516311593513",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_25_1516679473977"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Would you like me to help you choose a credit card best suited to your needs?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1510715885997",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_6_1519013690782"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed setting up a credit card payment, but we can go back."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1518147071518",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_3_1513039564223"
      },
      "conditions": "$current_step == \"Completed\"",
      "dialog_node": "node_75_1518431623888",
      "previous_sibling": "node_74_1518431480922"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1518147071518",
      "context": {
        "cc_paydate": null,
        "current_step": "Payment_Date"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "$current_step == \"Payment_Amount\"",
      "dialog_node": "node_73_1518431341442",
      "previous_sibling": "node_67_1518430449006"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1518147071518",
      "context": {
        "cc_payamt": null,
        "current_step": "Payment_Amount"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "$current_step == \"Payment_Confirmation\"",
      "dialog_node": "node_74_1518431480922",
      "previous_sibling": "node_73_1518431341442"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back and select an account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1518147071518",
      "context": {
        "cc_chosen": ""
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1511326054650"
      },
      "conditions": "$current_step == \"Payment_Date\" || $current_step == \"Invalid_Account\"",
      "dialog_node": "node_67_1518430449006"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding the time you've mentioned. To provide a time simply enter it with an am/pm indicator, or in 24 hour time. For example, 2:30pm, or 14:30."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\" && $current_step == \"Gather_Date\"",
      "dialog_node": "node_1_1519774702269",
      "previous_sibling": "node_7_1519703536330"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding the amount you'd like to pay. Please enter a valid amount."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Amount\"",
      "dialog_node": "node_23_1519784916931",
      "previous_sibling": "node_24_1519786324760"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To help you find a credit card to suit your needs I just need a description of your credit score  - for example, low, high, medium - or you can enter a credit score."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\" && $current_step == \"CreditFirst\"",
      "dialog_node": "node_37_1516849410929",
      "previous_sibling": "node_3_1521158008371"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding the date you've requested. Simply enter a day or date for the payment. For example, Next Wednesday or March 24th."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Date\"",
      "dialog_node": "node_5_1519783519696",
      "previous_sibling": "node_3_1518575471346"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding what you mean. I'm trained to schedule an appointment."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_6_1516596848057",
      "previous_sibling": "node_1_1519774702269"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding. I just need you to confirm if the payment information is correct - simply type Yes or No once you have reviewed the information."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Payment_Confirmation\"",
      "dialog_node": "node_24_1519786324760",
      "previous_sibling": "node_17_1518578464285"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding what you mean. I'm trained to pay off a credit card."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "node_4_1521158240435",
      "previous_sibling": "node_6_1516596848057"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "At this time, I only have cards to help improve credit scores, provide rewards for customers, and help you save money."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\" && $current_step == \"Start\"",
      "dialog_node": "node_17_1518578464285",
      "previous_sibling": "node_37_1516849410929"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm not sure what you mean. I'm still in training and learning more each day to help you with your credit card enquiries."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_5_1516596837838",
      "previous_sibling": "node_5_1519783519696"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding. Simply click on one of the credit card account buttons or enter the credit card account number."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\" && $current_step == \"Start\"",
      "dialog_node": "node_3_1518575471346",
      "previous_sibling": "node_23_1519784916931"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding. I can only help you with statement period issues, card number issues, card balance questions, minimum payment issues or payment due date issues."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\" && $current_step == \"Select_Issue\"",
      "dialog_node": "node_36_1516849377444",
      "previous_sibling": "node_4_1521158240435"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble understanding what you mean. I'm trained to help you select a credit card to suit your needs."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_3_1521158008371",
      "previous_sibling": "node_36_1516849377444"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "I'm having some trouble with your zip code. Your zip code should be 5 digits, for example 10003, 90210 etc. Please enter a valid zip code."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_20_1516312171869",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\" && $current_step == \"Gather_Time\"",
      "dialog_node": "node_7_1519703536330"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We completed the credit card selection process, but we can go back one step."
          ]
        }
      },
      "parent": "node_26_1518411486824",
      "context": {
        "ccpsp_criteria": []
      },
      "metadata": {},
      "conditions": "$current_step == \"SavingFirstCompleted\"",
      "dialog_node": "node_41_1518497145949",
      "previous_sibling": "node_40_1518497099243"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to the previous step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_26_1518411486824",
      "context": {
        "ccpsp_criteria": []
      },
      "metadata": {},
      "conditions": "$current_step == \"SavingFirstRewardsPositive\"",
      "dialog_node": "node_40_1518497099243"
    },
    {
      "type": "standard",
      "title": "Enquire About Secondary Card Feature",
      "output": {
        "text": {
          "values": [
            "Are you interested in rewards?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1513215567880",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_15_1518741513122",
      "previous_sibling": "node_1_1519336441059"
    },
    {
      "type": "standard",
      "title": "Checks If Rewards Type Mentioned At Start Excluding Cash Rewards",
      "output": {},
      "parent": "node_5_1513215567880",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_15_1513218049652"
      },
      "conditions": "@CC_SubtTypes:RewardsPoints || @CC_SubtTypes:Travel",
      "dialog_node": "node_1_1519336441059"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes I'm only trained to pass the conversation off to a live agent at this point. Simply refresh the page to start a new conversation, or to re-start the scenario tell me to \"Start over\"."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1516679473977",
      "metadata": {},
      "conditions": "@ResponseTypes:negative || @ResponseTypes:uncertain || @ResponseTypes:Other",
      "dialog_node": "node_22_1516678490511",
      "previous_sibling": "node_21_1516678462050"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1516679473977",
      "context": {
        "liveagent_transfer": "yes"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_2_1518731420715"
      },
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_21_1516678462050"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can contact us on 888-444-555-777.  Our service agents are available from 7am - 8pm, Mon - Fri and 10am - 4pm, Sat."
          ]
        }
      },
      "parent": "node_4_1510537706756",
      "metadata": {},
      "conditions": "$office_location == \"FL\"",
      "dialog_node": "node_7_1510537877221",
      "previous_sibling": "node_6_1510537864549"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can contacts us on 888-45678.  Our service agents are available from 8am - 9pm, Mon - Fri."
          ]
        }
      },
      "parent": "node_4_1510537706756",
      "metadata": {},
      "conditions": "$office_location == \"NY\"",
      "dialog_node": "node_6_1510537864549",
      "previous_sibling": "node_5_1510537847455"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can contact us on 888-444-555-888.  Our service agents are available from 7am - 8pm, Mon - Fri and 10am - 4pm, Sat."
          ]
        }
      },
      "parent": "node_4_1510537706756",
      "metadata": {},
      "conditions": "$office_location == \"Other\"",
      "dialog_node": "node_2_1519012848481",
      "previous_sibling": "node_7_1510537877221"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "You can contact us on 888-111-222-333. Our service agents are available from 7am - 8pm, Mon - Fri."
          ]
        }
      },
      "parent": "node_4_1510537706756",
      "metadata": {},
      "conditions": "$office_location == \"CA\" || $office_location == \"TX\"",
      "dialog_node": "node_5_1510537847455"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_14_1512369444501",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$cc_payamt",
      "dialog_node": "slot_27_1512370007221",
      "previous_sibling": "slot_15_1512369480985"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_14_1512369444501",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$cc_paydate",
      "dialog_node": "slot_15_1512369480985",
      "previous_sibling": "node_32_1512370179991"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_14_1512369444501",
      "metadata": {},
      "variable": "$cc_payamt",
      "dialog_node": "slot_5_1520217147719",
      "previous_sibling": "slot_7_1517540967233"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_14_1512369444501",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$cc_payamt",
      "dialog_node": "slot_4_1513045087713",
      "previous_sibling": "slot_27_1512370007221"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately that's less than the minimum amount. Would you like to pay the minimum amount, $$acc_minamt?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_14_1512369444501",
      "metadata": {},
      "conditions": "$cc_payamt < $acc_minamt",
      "dialog_node": "node_30_1512370103609",
      "previous_sibling": "node_85_1518432998916"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_14_1512369444501",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$cc_payamt",
      "dialog_node": "slot_7_1517540967233",
      "previous_sibling": "slot_4_1513045087713"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_14_1512369444501",
      "context": {
        "cc_paydate": null,
        "cc_pastpaydate_error": "<? context['cc_pastpaydate_error'] + 1 ?>"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$cc_paydate.before($current_date)",
      "dialog_node": "node_85_1518432998916",
      "previous_sibling": "node_3_1513039564223"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, we'll make a payment of $$cc_payamt on <? $cc_paydate.reformatDateTime('EEE, MMM d, yyyy') ?> to credit card $cc_chosen. Is this information correct?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_14_1512369444501",
      "context": {
        "accbal_total": "<? context['acc_currbal'] - context['cc_payamt'] ?>",
        "current_step": "Payment_Confirmation"
      },
      "metadata": {},
      "conditions": "$cc_payamt > $acc_minamt || $cc_payamt == $acc_minamt",
      "dialog_node": "node_32_1512370179991",
      "previous_sibling": "node_30_1512370103609"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_14_1512369444501",
      "context": {
        "cc_paydate": null,
        "cc_futurepaydate_error": "<? context['cc_futurepaydate_error'] + 1 ?>"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$cc_paydate.after($acc_paydue)",
      "dialog_node": "node_3_1513039564223"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1513216121831",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_11_1513216084987"
      },
      "conditions": "true",
      "dialog_node": "node_14_1513216318872"
    },
    {
      "type": "response_condition",
      "title": "response_9_1563328252159",
      "output": {
        "text": {
          "values": [
            "Simply refresh the page to start a new conversation."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1518581571267",
      "conditions": "true",
      "dialog_node": "response_9_1563328252159",
      "previous_sibling": "response_5_1563328406263"
    },
    {
      "type": "response_condition",
      "title": "response_5_1563328406263",
      "output": {
        "text": {
          "values": [
            "Okay, let's start over."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1518581571267",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1510880732839"
      },
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "response_5_1563328406263",
      "previous_sibling": "response_5_1563328319633"
    },
    {
      "type": "response_condition",
      "title": "response_5_1563328319633",
      "output": {
        "text": {
          "values": [
            "Okay, let's start over."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1518581571267",
      "context": {
        "app_zip": null,
        "app_date": null,
        "app_time": null,
        "app_number": null,
        "app_purpose": null
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_21_1513047983871"
      },
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "response_5_1563328319633",
      "previous_sibling": "response_10_1563328266709"
    },
    {
      "type": "response_condition",
      "title": "response_10_1563328266709",
      "output": {
        "text": {
          "values": [
            "Okay, let's start over."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1518581571267",
      "context": {
        "cc_payamt": null,
        "cc_paydate": null
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1511326054650"
      },
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "response_10_1563328266709"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_7_1513215615253",
      "metadata": {},
      "variable": "$ccpsp_credlvl",
      "dialog_node": "slot_23_1513220664384",
      "previous_sibling": "node_29_1513220752398"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_7_1513215615253",
      "metadata": {},
      "variable": "$ccpsp_credlvl",
      "dialog_node": "slot_26_1513220728313",
      "previous_sibling": "slot_23_1513220664384"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_7_1513215615253",
      "metadata": {},
      "variable": "$ccpsp_credlvl",
      "dialog_node": "slot_15_1520217634843",
      "previous_sibling": "slot_26_1513220728313"
    },
    {
      "type": "standard",
      "title": "Determine Credit Level",
      "output": {},
      "parent": "node_7_1513215615253",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "true",
      "dialog_node": "node_29_1513220752398"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately that's less than the minimum amount of $$acc_minamt. Please enter a new amount."
          ]
        }
      },
      "parent": "slot_27_1512370007221",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$cc_payamt < $acc_minamt",
      "event_name": "filled",
      "dialog_node": "handler_14_1513046825692",
      "previous_sibling": "handler_28_1512370007221"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately that's more than the current balance of $$acc_currbal. Please enter a new amount."
          ]
        }
      },
      "parent": "slot_27_1512370007221",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$cc_payamt > $acc_currbal",
      "event_name": "filled",
      "dialog_node": "handler_15_1517541579874",
      "previous_sibling": "handler_14_1513046825692"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_27_1512370007221",
      "context": {
        "cc_payamt": "@sys-currency"
      },
      "metadata": {},
      "conditions": "@sys-currency",
      "event_name": "input",
      "dialog_node": "handler_28_1512370007221",
      "previous_sibling": "handler_29_1512370007221"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "Your minimum payment for credit card $cc_chosen is $$acc_minamt. Your balance is $$acc_currbal. How much would you like to pay on your credit card?"
      },
      "parent": "slot_27_1512370007221",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_29_1512370007221"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have a great range of Savings Accounts to help you get started saving for your dream, simply apply on our Savings Accounts page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1510715701971",
      "metadata": {},
      "conditions": "@BankingProduct:SavingsAcc",
      "dialog_node": "node_1_1510715838995",
      "previous_sibling": "node_2_1510715743865"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have a great range of accounts for all situations."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1510715701971",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "true",
      "dialog_node": "node_3_1510716185612",
      "previous_sibling": "node_2_1510715885997"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have a great range of Credit Cards available."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1510715701971",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "@BankingProduct:CCard",
      "dialog_node": "node_2_1510715885997",
      "previous_sibling": "node_1_1510715838995"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We have a great range of Checking Accounts available, simply apply on our Checking Accounts page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_1_1510715701971",
      "metadata": {},
      "conditions": "@BankingProduct:CheckingAcc",
      "dialog_node": "node_2_1510715743865"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Not sure? Let's talk a bit more about credit cards."
          ]
        }
      },
      "parent": "node_28_1518664452240",
      "metadata": {},
      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_31_1518664493416",
      "previous_sibling": "node_30_1518664482851"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "No? Let's talk a bit more about credit cards."
          ]
        }
      },
      "parent": "node_28_1518664452240",
      "metadata": {},
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_30_1518664482851",
      "previous_sibling": "node_29_1518664472916"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Yes? Let's talk a bit more about credit cards."
          ]
        }
      },
      "parent": "node_28_1518664452240",
      "metadata": {},
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_29_1518664472916"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_20_1518581080604",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@CC_SubtTypes",
      "dialog_node": "node_19_1513219096023",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not sure? We have a wide range of credit cards and it can be helpful to have someone to take you through the features suited to your situation."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_21_1519079043874",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_21_1519079043874"
      },
      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_24_1519079043881",
      "previous_sibling": "node_23_1519079043880"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not a problem, simply switch accounts from your online account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_21_1519079043874",
      "metadata": {},
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_23_1519079043880",
      "previous_sibling": "node_22_1519079043880"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Great!"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_21_1519079043874",
      "context": {},
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1510880732839"
      },
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_22_1519079043880"
    },
    {
      "type": "standard",
      "title": "Request Purpose Of Appointment",
      "output": {
        "text": {
          "values": [
            "We have a banker available for <? $app_date.reformatDateTime('EEE, MMM d') ?>, at <? $app_time.reformatDateTime('h:mm a') ?>. In a few words, can you tell me what is the purpose of the appointment?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1513048049461",
      "context": {
        "current_step": "Collect_Purpose"
      },
      "metadata": {},
      "conditions": "$app_purpose == \"\" || $app_purpose == null",
      "dialog_node": "node_41_1513049128006",
      "previous_sibling": "node_3_1517200453933"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_22_1513048049461",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$app_zip",
      "dialog_node": "slot_29_1513048234102",
      "previous_sibling": "slot_26_1513048122602"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_22_1513048049461",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$app_date",
      "dialog_node": "slot_23_1513048058728",
      "previous_sibling": "node_43_1513049260736"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_22_1513048049461",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$app_time",
      "dialog_node": "slot_26_1513048122602",
      "previous_sibling": "slot_23_1513048058728"
    },
    {
      "type": "standard",
      "title": "Display Appointment Confirmation",
      "output": {
        "text": {
          "values": [
            "Okay your appointment is confirmed. Here are the details.<br><br><b>Local Branch<br>132 14th Ave.<br>Local Town, $app_zip</b><br><br><? $app_date.reformatDateTime('EEE, MMM d') ?><br><? $app_time.reformatDateTime('h:mm a') ?><br>With Emma Banker"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_22_1513048049461",
      "context": {
        "current_step": "Completed"
      },
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_43_1513049260736",
      "previous_sibling": "node_41_1513049128006"
    },
    {
      "type": "standard",
      "title": "Branch Selection",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I found 5 nearby bank branches. Which one would you like to go to?"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "source": "/img/map-bank.png",
            "response_type": "image"
          }
        ]
      },
      "parent": "node_22_1513048049461",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_3_1517200453933"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately that's a holiday and our bankers aren't available."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$app_holidays == \"12-25\" || $app_holidays == \"01-01\" || $app_holidays == \"07-04\"",
      "event_name": "filled",
      "dialog_node": "handler_47_1519618444340",
      "previous_sibling": "handler_92_1519184995613"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I have detected more than one date in your answer. Please only enter a date you'd prefer. For example, March 30th, rather than Friday March 30th."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "context": {},
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$date_entity_size > 1",
      "event_name": "filled",
      "dialog_node": "handler_56_1519620446885",
      "previous_sibling": "handler_47_1519618444340"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately our bankers aren't available on Sundays."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$app_dayofweek == \"Sunday\"",
      "event_name": "filled",
      "dialog_node": "handler_5_1518576179202",
      "previous_sibling": "handler_5_1518483869040"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_23_1513048058728",
      "context": {
        "app_date": "@sys-date",
        "date_items": "<? @sys-date.values ?>",
        "app_holidays": "<? @sys-date.reformatDateTime('MM-dd') ?>",
        "current_step": "Gather_Date",
        "app_dayofweek": "<? $app_date.reformatDateTime('EEEE') ?>",
        "date_entity_size": "<? @sys-date.values.size() ?>"
      },
      "metadata": {},
      "conditions": "@sys-date",
      "event_name": "input",
      "dialog_node": "handler_24_1513048058728",
      "previous_sibling": "handler_25_1513048058728"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately that's a date in the past, please enter a future date."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "@sys-date.before($current_date)",
      "event_name": "filled",
      "dialog_node": "handler_5_1518483869040",
      "previous_sibling": "handler_24_1513048058728"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Great, <? @sys-date.reformatDateTime('EEE, MMM d, yyyy') ?>."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "conditions": "@sys-date",
      "event_name": "filled",
      "dialog_node": "handler_27_1519617405300",
      "previous_sibling": "handler_56_1519620446885"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Unfortunately we can't set up an appointment for today, we need 24 hours notice to make an appointment with one of our bankers."
          ]
        }
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "@sys-date == $current_date",
      "event_name": "filled",
      "dialog_node": "handler_92_1519184995613",
      "previous_sibling": "handler_5_1518576179202"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "Which date would be best for you? We need 24 hours notice for an appointment, the earliest would be tomorrow."
      },
      "parent": "slot_23_1513048058728",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_25_1513048058728"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately the payment date you chose is in the past. Let's try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_85_1518432998916",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "true",
      "dialog_node": "node_87_1518433106024",
      "previous_sibling": "node_86_1518433102564"
    },
    {
      "type": "standard",
      "title": "Error Check",
      "output": {},
      "parent": "node_85_1518432998916",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1517311254428"
      },
      "conditions": "$cc_pastpaydate_error > 1",
      "dialog_node": "node_86_1518433102564"
    },
    {
      "type": "standard",
      "parent": "node_6_1518402889388",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#General_Conversation-Start_Over",
      "dialog_node": "node_22_1518581571267",
      "previous_sibling": "node_8_1518146280321"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_6_1518402889388",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#General_Conversation-Control_Stop_Conversation",
      "dialog_node": "node_8_1518146280321",
      "digress_out": "allow_all",
      "previous_sibling": "node_10_1518147016660"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_6_1518402889388",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#General_Conversation-Control_Go_Back",
      "dialog_node": "node_10_1518147016660"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "Start and Initialize Context",
      "context": {
        "change_type": "",
        "office_location": "",
        "contact_requested": "",
        "location_mentioned": ""
      },
      "disabled": true,
      "metadata": {},
      "conditions": "",
      "dialog_node": "node_27_1487303778095"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "This is a demonstration only and you have reached the end of the Live Agent transfer pathway. Simply refresh the page to start a new conversation, or to re-start the scenario tell me to \"Start over\"."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_2_1518731420715",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_4_1518732007439"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We can stop talking about your bill dispute. If you want to go back to the demonstration, simply refresh the page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1518146280321",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\"",
      "dialog_node": "node_5_1518402486042",
      "previous_sibling": "node_4_1518402473659"
    },
    {
      "type": "response_condition",
      "title": "response_10_1563328146320",
      "output": {
        "text": {
          "values": [
            "For demonstration purposes I can only talk about credit cards. If you want to go back to the demonstration, simply refresh the page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1518146280321",
      "conditions": "true",
      "dialog_node": "response_10_1563328146320",
      "previous_sibling": "node_5_1518402486042"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We can stop talking about selecting a credit card. If you want to go back to the demonstration, simply refresh the page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1518146280321",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_4_1518402473659",
      "previous_sibling": "node_3_1518402466014"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We can stop talking about making an appointment. If you want to go back to the demonstration, simply refresh the page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1518146280321",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_3_1518402466014",
      "previous_sibling": "node_2_1518402394448"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We can stop talking about bill payments. If you want to go back to the demonstration, simply refresh the page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_8_1518146280321",
      "metadata": {},
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "node_2_1518402394448"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_10_1518147016660",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$current_process == \"Bill_Dispute\"",
      "dialog_node": "node_25_1518149630462",
      "previous_sibling": "node_24_1518149613463"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_10_1518147016660",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_24_1518149613463",
      "previous_sibling": "node_23_1518149586145"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_10_1518147016660",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_23_1518149586145",
      "previous_sibling": "node_11_1518147071518"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_10_1518147016660",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "node_11_1518147071518",
      "previous_sibling": "node_21_1518149391023"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "It looks like there may be a problem, I can't find the topic we were talking about. You can easily start one of our demonstration pathways by clicking on the tiles."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_10_1518147016660",
      "metadata": {},
      "conditions": "$current_process == \"\" || $current_process == null",
      "dialog_node": "node_66_1518429877791",
      "previous_sibling": "node_25_1518149630462"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We're at the start of this process. If you'd like to go back to a previous demonstration pathway simply click on one of the tiles."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_10_1518147016660",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$current_step == \"Start\"",
      "dialog_node": "node_21_1518149391023"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You find the account balance in the Accounts Balance section in your online account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_26_1519079427568",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_29_1519079578119",
      "previous_sibling": "node_28_1519079503671"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "The current balance for your account $$cc_chosen is $$acc_currbal."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_26_1519079427568",
      "metadata": {},
      "conditions": "$cc_chosen && $acc_currbal",
      "dialog_node": "node_28_1519079503671"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "The only rewards features we have on our credit cards are cash rewards, travel miles or rewards points."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_36_1513222334995",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "@ResponseTypes:Other",
      "dialog_node": "node_13_1518741364111",
      "previous_sibling": "node_37_1513222429311"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_36_1513222334995",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@CC_SubtTypes",
      "dialog_node": "node_37_1513222429311",
      "digress_out": "allow_all"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ]
        }
      },
      "parent": "node_35_1518496120345",
      "metadata": {},
      "conditions": "$current_step == \"StatementsIssuedMissingCompleted\"",
      "dialog_node": "node_37_1518496175269",
      "previous_sibling": "node_36_1518496154718"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step."
          ]
        }
      },
      "parent": "node_35_1518496120345",
      "metadata": {},
      "conditions": "$current_step == \"StatementsIssuedPresent\"",
      "dialog_node": "node_36_1518496154718"
    },
    {
      "type": "standard",
      "title": "Enquire About Secondary Card Feature",
      "output": {
        "text": {
          "values": [
            "Would you be interested in rewards?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_30_1513220830040",
      "context": {
        "current_step": "CreditFirstRewards"
      },
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_41_1513222502154"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I can help you find a credit card to suit your needs. We have credit cards to build credit, provide rewards, and help you save money. What are you looking for most in a credit card?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_14_1517313944050",
      "context": {
        "ccpsp_chosen": "",
        "current_step": "Start",
        "ccpsp_criteria": [],
        "current_process": "CC_Selection_Process",
        "card_type_selected": []
      },
      "metadata": {},
      "conditions": "#Banking-Card_Selection",
      "dialog_node": "node_1_1510880732839",
      "digress_out": "allow_all",
      "previous_sibling": "node_21_1513047983871"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I can help you schedule an appointment with one of our bankers."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_14_1517313944050",
      "context": {
        "current_date": "<? now().reformatDateTime('yyyy-MM-dd') ?>",
        "current_step": "Start",
        "current_process": "Appointments"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Business_Information-Make_Appointment",
      "dialog_node": "node_21_1513047983871"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our Rewards programs differ for each range of products. For more information, go to our product page and select the Rewards option to find out more."
          ]
        }
      },
      "parent": "node_23_1518581741525",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_25_1518581846546",
      "previous_sibling": "node_24_1518581761863"
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    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our range of credit cards come with travel rewards, cash rewards or redeemable points."
          ]
        }
      },
      "parent": "node_23_1518581741525",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_24_1518581761863"
    },
    {
      "type": "frame",
      "title": "Request Current Credit Level Information",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
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      },
      "parent": "node_60_1518429211908",
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        "fallback": "leave"
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      "next_step": {
        "behavior": "skip_user_input"
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      "dialog_node": "node_7_1513215615253",
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      "digress_out_slots": "allow_all"
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    {
      "type": "standard",
      "output": {},
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    {
      "type": "standard",
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        "text": {
          "values": [
            "Not sure? If you're looking for a card just to save, you should know cards with rewards systems may have a slightly higher annual fee. Are you interested in rewards?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1518741513122",
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      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_13_1513216121831",
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    {
      "type": "standard",
      "title": "Confirm Preferred Reward Type",
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        "text": {
          "values": [
            "We're almost there! We have cash rewards, travel miles or rewards points. Which of these do you prefer?"
          ],
          "selection_policy": "sequential"
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      },
      "parent": "node_15_1518741513122",
      "context": {
        "current_step": "SavingFirstRewardsPositive"
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      "metadata": {},
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_11_1513216084987",
      "previous_sibling": "node_27_1518583005621"
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Here is the Low Interest credit card best suited to your needs!$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1518741513122",
      "context": {
        "current_step": "SavingFirstCompleted"
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      "metadata": {},
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_12_1513216100083",
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    },
    {
      "type": "standard",
      "title": "Checks If Rewards Type Mentioned At Start - copy1",
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      "parent": "node_15_1518741513122",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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      "conditions": "@CC_SubtTypes",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "A virtual agent (sometimes called a virtual assistant) is an online system designed to help your find information quickly and easily."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm sorry to hear that, we take customer satisfaction very seriously. You should talk to one of our helpful Customer Service Agents to help you get the information you need."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
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    {
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Hello!"
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          "selection_policy": "sequential"
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      },
      "parent": "node_34_1517953592593",
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    {
      "type": "standard",
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        "text": {
          "values": [
            "I am the bank's Virtual Agent. I can help you with banking questions. Please keep in mind this is a demonstration, you will be able to start, restart or move to another scenario by clicking the boxes in the top-left corner of this window."
          ],
          "selection_policy": "sequential"
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I love talking about our banking products and services! Let's talk some more and help you with your banking questions!"
          ],
          "selection_policy": "sequential"
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      },
      "parent": "node_34_1517953592593",
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    {
      "type": "standard",
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        "text": {
          "values": [
            "I can help you with questions about our products, specifically credit cards. For demonstration purposes click on one of the tiles to the left."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I don't know the time where you are, my system says the time is <? now().reformatDateTime('h:mm a') ?>. But I'd prefer to talk about our banking products instead."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Time",
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    {
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      "output": {
        "text": {
          "values": [
            "I am glad to hear that! We take customer satisfaction very seriously."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Customer_Emotion_Joy || #General_Conversation-Feedback_Positive",
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        "text": {
          "values": [
            "I love answering banking questions and making sure you get the information you need!"
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      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Work",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately I don't have a chance to watch movies as I'm busy answering banking questions."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Movies",
      "dialog_node": "node_77_1519098560755",
      "previous_sibling": "node_76_1519098077834"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm happy to help!"
          ],
          "selection_policy": "sequential"
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      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Thanks",
      "dialog_node": "node_2_1518575329766",
      "previous_sibling": "node_1_1518575308706"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Goodbye, I look forward to helping you again!"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_34_1517953592593",
      "metadata": {},
      "conditions": "#General_Conversation-Farewells",
      "dialog_node": "node_35_1517953626335"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "If you'd like additional people to access your accounts you will need to go to your Account Settings and submit a request."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
      "metadata": {},
      "conditions": "#Account_Access-Authorized_User",
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    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For changes to payment due dates you will need to speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
      "metadata": {},
      "next_step": {
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      "conditions": "#Billing-Modify_Payment_Due_Date || #Payment_Defer_Payment",
      "dialog_node": "node_31_1519079786249",
      "previous_sibling": "node_14_1519078391808"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily set up payment reminders from your Account Settings.  Simply log in to your on-line banking account, then go to your Settings section and select the notification suited to your needs."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
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      "conditions": "#Notifications-Payment_Reminders",
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      "type": "standard",
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        "text": {
          "values": [
            "To change you notification settings, simply log in to your on-line banking account, then go to your Settings section and modify the notification."
          ],
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        }
      },
      "parent": "node_12_1518147381716",
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      "conditions": "#Notifications-Settings",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can change your credit limit by going to your Account Settings. You can also speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
      "metadata": {},
      "next_step": {
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      "conditions": "#Banking-Change_Credit_Line || #Banking-Request_Increase_In_Credit_Line",
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      "previous_sibling": "node_26_1519079427568"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can easily create a direct deposit payment online. Simply go to your Accounts page, select the account you'd like to use for your direct deposit and enter the details for the direct deposit."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
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      "conditions": "#Banking-Set_Up_Direct_Deposit",
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      "previous_sibling": "node_73_1519096006288"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Typically a personal identification number (PIN) will be sent out with your credit card. If you haven't received the PIN, or you have forgotten the PIN, you will need to speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
      "metadata": {},
      "next_step": {
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      "conditions": "#Banking-Adding_PIN",
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    {
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    {
      "type": "standard",
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        "text": {
          "values": [
            "You can set up automatic payments and recurring payments for some accounts. To see if the option is available, simply go to your online banking and select the Payments option in your account details. You will see a Repeats option if this feature is available."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
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      "conditions": "#Payment-Recurring_Payments",
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    {
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        "text": {
          "values": [
            "I'm sorry to hear there is an issue with one of the charges on your account. You will need to speak to one of our helpful Customer Service Agents to resolve your issue."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can change your details online by going to your Account settings, or you can talk to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_12_1518147381716",
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      "conditions": "#Customer_Profile-Change_Details || #Payment-Update_Details",
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      "digress_out": "allow_all_never_return"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We're at the start of this process, I just need to know in which feature you're most interested to help determine which card is best suited to your needs."
          ]
        }
      },
      "parent": "node_44_1519081719394",
      "metadata": {},
      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_50_1519082347120",
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    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We're at the start of this process and I need to collect some information, in order to make an appointment we would need to know which date you would like to meet with our banker."
          ]
        }
      },
      "parent": "node_44_1519081719394",
      "metadata": {},
      "conditions": "$current_process == \"Appointments\"",
      "dialog_node": "node_52_1519082363001",
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    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We're at the start of this process, I just need to know which statement you're referring to in order to help you with your query."
          ]
        }
      },
      "parent": "node_44_1519081719394",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\"",
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    {
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        "text": {
          "values": [
            "We're at the start of this process, I need to know which account you're referring to in order to help with payments."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_44_1519081719394",
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      "conditions": "$current_process == \"CC_Bill_Payment\"",
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    {
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        "text": {
          "values": [
            "Our $office_location office location is 132 14th Ave.  We are open from 9:30am - 6pm, Mon - Fri."
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        }
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      "parent": "node_2_1507606231217",
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      "conditions": "$office_location == \"FL\"",
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          "values": [
            "The branch address is 132 14th Ave.  We are open from 10am - 5pm, Mon - Fri and 10am - 3pm, Sat."
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      },
      "parent": "node_2_1507606231217",
      "metadata": {},
      "conditions": "$office_location == \"TX\"",
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    {
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          "values": [
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      },
      "parent": "node_2_1507606231217",
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      "conditions": "$office_location == \"Other\"",
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    {
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          "values": [
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          ]
        }
      },
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      "metadata": {},
      "conditions": "$office_location == \"NY\"",
      "dialog_node": "node_2_1507613478259",
      "previous_sibling": "node_1_1507613449407"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our branch address is 132 14th Ave. We are open from 9am - 5pm, Mon - Fri."
          ]
        }
      },
      "parent": "node_2_1507606231217",
      "metadata": {},
      "conditions": "$office_location == \"CA\"",
      "dialog_node": "node_1_1507613449407"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not sure? If you're looking for a card just to keep an eye on credit, you should know cards with rewards systems may have a slightly higher annual fee."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_41_1513222502154",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_41_1513222502154"
      },
      "conditions": "@ResponseTypes:uncertain",
      "dialog_node": "node_43_1513222752811",
      "previous_sibling": "node_42_1513222701972"
    },
    {
      "type": "standard",
      "title": "Confirm Preferred Reward Type",
      "output": {
        "text": {
          "values": [
            "We have cash rewards, travel miles or rewards points. Which of these do you prefer?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_41_1513222502154",
      "context": {
        "current_step": "CreditFirstRewardsPositive"
      },
      "metadata": {},
      "conditions": "@ResponseTypes:positive",
      "dialog_node": "node_36_1513222334995",
      "previous_sibling": "node_26_1518582592348"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Great! Here is the credit card best suited to helping you build credit.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_41_1513222502154",
      "context": {
        "current_step": "CreditFirstCompleted"
      },
      "metadata": {},
      "conditions": "@ResponseTypes:negative",
      "dialog_node": "node_42_1513222701972",
      "previous_sibling": "node_36_1513222334995"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_41_1513222502154",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_37_1513222429311"
      },
      "conditions": "@CC_SubtTypes:Travel || @CC_SubtTypes:Cash || @CC_SubtTypes:RewardsPoints",
      "dialog_node": "node_26_1518582592348"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "It looks like you've entered a credit card number which doesn't exist. Please choose one of the listed credit cards you'd like to pay off."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1512354449507",
      "context": {
        "current_step": "Invalid_Account"
      },
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_33_1516765991451"
      },
      "conditions": "true",
      "dialog_node": "node_3_1539061472460",
      "previous_sibling": "node_2_1539061297012"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "title": "Your payment for credit card $cc_chosen is due on <? $acc_paydue.reformatDateTime('EEE, MMM d, yyyy') ?>. You can choose one of the options below, or enter your preferred payment date.",
            "options": [
              {
                "label": "Today",
                "value": {
                  "input": {
                    "text": "Now"
                  }
                }
              },
              {
                "label": "Due Date",
                "value": {
                  "input": {
                    "text": "<? $acc_paydue.reformatDateTime('MMM d, yyyy') ?>"
                  }
                }
              }
            ],
            "preference": "button",
            "response_type": "option"
          }
        ]
      },
      "parent": "node_5_1512354449507",
      "context": {
        "cc_chosen": "@acc_numbers.literal",
        "current_step": "Payment_Date"
      },
      "metadata": {},
      "conditions": "input.text.find('5624') || input.text.find('5893') ||  input.text.find('9225')",
      "dialog_node": "node_2_1539061297012",
      "previous_sibling": "node_14_1512369444501"
    },
    {
      "type": "frame",
      "title": "Collect Payment Details",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_5_1512354449507",
      "metadata": {
        "fallback": "leave"
      },
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "true",
      "dialog_node": "node_14_1512369444501",
      "digress_out": "allow_all_never_return",
      "digress_out_slots": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Some of our credit cards have associated fees and charges. To find out more, simply visit our Fees and Charges page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1518148366245",
      "metadata": {},
      "conditions": "#Banking-Fee_Enquiry",
      "dialog_node": "node_15_1519078475939",
      "previous_sibling": "node_36_1519080540659"
    },
    {
      "type": "standard",
      "output": {},
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      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_2_1510715743865"
      },
      "conditions": "#Account_Access-Open_Account",
      "dialog_node": "node_1_1510715701971",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_23_1510718647874"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For the full range of interest rates on our products, simply go to our Interest Rates page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1518148366245",
      "metadata": {},
      "conditions": "#Banking-General_Rate_Query",
      "dialog_node": "node_75_1519097363908",
      "digress_out": "allow_all",
      "previous_sibling": "node_15_1519078475939"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "For more information about our Products or Services, simply go to our website. We have a great range of accounts and services to suit your needs. You can also speak to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1518148366245",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "#Business_Information-Products || #Business_Information-Services",
      "dialog_node": "node_36_1519080540659",
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    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_13_1518148366245",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#Loyalty_Program-Program_Enquiry",
      "dialog_node": "node_23_1518581741525",
      "digress_out": "allow_all",
      "previous_sibling": "node_1_1510715701971"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You can visit our Credit Card pages for more information on eligibility criteria and Terms and Conditions."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1518148366245",
      "metadata": {},
      "conditions": "#Banking-Card_Eligibility",
      "dialog_node": "node_13_1519078285582",
      "previous_sibling": "node_23_1518581741525"
    },
    {
      "type": "standard",
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      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_2_1510715885997"
      },
      "conditions": "#Banking-Card_Application",
      "dialog_node": "node_23_1510718647874",
      "digress_out": "allow_all_never_return"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "The balance for account $cc_chosen is $$acc_currbal, your minimum payment is $$acc_minamt."
          ]
        }
      },
      "parent": "node_1_1518144732997",
      "metadata": {},
      "conditions": "$cc_chosen",
      "dialog_node": "node_5_1518145667944",
      "previous_sibling": "node_4_1518145646519"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Unfortunately I don't have access to that information at the moment."
          ]
        }
      },
      "parent": "node_1_1518144732997",
      "metadata": {},
      "conditions": "$cc_chosen == \"\" || $cc_chosen == null",
      "dialog_node": "node_4_1518145646519"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately in situations like this you can only receive a replacement card by talking to one of our Live Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_7_1511494287612",
      "metadata": {},
      "next_step": {
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      "conditions": "true",
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    {
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      "conditions": "true",
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      "next_step": {
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        "dialog_node": "node_22_1518581571267"
      },
      "conditions": "#General_Conversation-Start_Over",
      "dialog_node": "node_10_1563328573349"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_4_1513045087713",
      "context": {
        "cc_payamt": "@sys-number"
      },
      "metadata": {},
      "conditions": "@sys-number",
      "event_name": "input",
      "dialog_node": "handler_5_1513045087713",
      "previous_sibling": "handler_6_1513045087713"
    },
    {
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      "parent": "slot_4_1513045087713",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_6_1513045087713"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_21_1518149391023",
      "metadata": {},
      "next_step": {
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        "dialog_node": "node_1_1510880732839"
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      "conditions": "$current_process == \"CC_Selection_Process\"",
      "dialog_node": "node_69_1518431045135",
      "previous_sibling": "node_68_1518430918196"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_21_1518149391023",
      "metadata": {},
      "conditions": "$current_process == \"Bill_Dispute\"",
      "dialog_node": "node_70_1518431110588",
      "previous_sibling": "node_69_1518431045135"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_21_1518149391023",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_3_1511326054650"
      },
      "conditions": "$current_process == \"CC_Bill_Payment\"",
      "dialog_node": "node_68_1518430918196"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately the payment date you chose is after the due date. Let's try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1513039564223",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_14_1512369444501"
      },
      "conditions": "true",
      "dialog_node": "node_9_1513046518879",
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    },
    {
      "type": "standard",
      "title": "Error Check",
      "output": {
        "text": {
          "values": [
            "It seems there is some confusion. You will benefit from talking to one of our Customer Service Agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1513039564223",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "$cc_futurepaydate_error > 1",
      "dialog_node": "node_1_1517311254428"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_17_1487302166395",
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      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_11_1487648591435"
      },
      "conditions": "true",
      "dialog_node": "node_9_1513306442968"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm sorry to hear your card has been damaged."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1511490600598",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_12_1511496716835"
      },
      "conditions": "#Banking-Report_Damaged_Card || @CC_ReplaceIdent:Damaged",
      "dialog_node": "node_10_1511494329009",
      "previous_sibling": "node_9_1511494311485"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm sorry to hear you've experienced fraudulent charges on your account."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1511490600598",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
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        "dialog_node": "node_12_1511496716835"
      },
      "conditions": "#Banking-Report_Fraudulent_Use || @CC_ReplaceIdent:Fraud",
      "dialog_node": "node_8_1511494300271",
      "previous_sibling": "node_7_1511494287612"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "If your card is expiring soon, you will receive a replacement in the mail one week before the expiry date. If your card has expired you will need to talk to one of our Customer Service agents."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1511490600598",
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      "next_step": {
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        "dialog_node": "node_25_1516679473977"
      },
      "conditions": "@CC_ReplaceIdent:Expired || #Banking-Report_Expired_Card",
      "dialog_node": "node_11_1511494612340",
      "previous_sibling": "node_10_1511494329009"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I'm sorry to hear you lost your credit card."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1511490600598",
      "metadata": {},
      "next_step": {
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      "conditions": "#Banking-Report_Lost_Card || @CC_ReplaceIdent:Lost",
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    },
    {
      "type": "standard",
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        "text": {
          "values": [
            "I'm sorry to hear your credit card was stolen."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1511490600598",
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      "next_step": {
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      "conditions": "#Banking-Report_Stolen_Card || @CC_ReplaceIdent:Stolen",
      "dialog_node": "node_9_1511494311485"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Not sure? We have a wide range of credit cards and it can be helpful to have someone to take you through the features suited to your situation."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1519013690782",
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    {
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        "text": {
          "values": [
            "You can apply for one of our great credit cards on the Credit Cards page."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1519013690782",
      "metadata": {},
      "conditions": "@ResponseTypes:negative",
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    },
    {
      "type": "standard",
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        "text": {
          "values": [
            "Great!"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1519013690782",
      "context": {},
      "metadata": {},
      "next_step": {
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    },
    {
      "type": "standard",
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        "text": {
          "values": [
            "Okay, let's try again."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_30_1512370103609",
      "context": {
        "cc_payamt": null
      },
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    {
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      "context": {
        "cc_payamt": "$acc_minamt"
      },
      "metadata": {},
      "next_step": {
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        "dialog_node": "node_32_1512370179991"
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      "conditions": "@ResponseTypes:positive",
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    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "The only rewards features we have on our credit cards are cash rewards, travel miles or rewards points."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_11_1513216084987",
      "metadata": {},
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    {
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      "metadata": {
        "_customization": {
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      },
      "conditions": "@CC_SubtTypes",
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      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "title": "Store The Purpose Of The Appointment",
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      },
      "parent": "node_41_1513049128006",
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        "app_purpose": "<?input.text?>"
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    },
    {
      "type": "standard",
      "title": "Conversation Flow Control - Return To Start",
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          "selection_policy": "sequential"
        }
      },
      "parent": "node_41_1513049128006",
      "metadata": {},
      "next_step": {
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      "conditions": "#General_Conversation-Control_Go_Back",
      "dialog_node": "node_12_1518405153530"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_23_1513220664384",
      "context": {
        "ccpsp_credlvl": "@CC_CreditLevel"
      },
      "metadata": {},
      "conditions": "@CC_CreditLevel",
      "event_name": "input",
      "dialog_node": "handler_24_1513220664384",
      "previous_sibling": "handler_25_1513220664384"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "How would you describe your current credit level?"
      },
      "parent": "slot_23_1513220664384",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_25_1513220664384"
    },
    {
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        }
      },
      "conditions": "$current_step == \"StatementsIssuedPresent\" || $current_step == \"StatementsIssuedMissingCompleted\"",
      "dialog_node": "node_35_1518496120345",
      "digress_out": "allow_all",
      "previous_sibling": "node_34_1518495869307"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"PayDueCardSwitchedCompleted\" || $current_step == \"PayDueCardNotSwitchedCompleted\"",
      "dialog_node": "node_34_1518495869307",
      "previous_sibling": "node_31_1518495591067"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"CCNumberWrongAccCompleted\" || $current_step == \"CCNumberClosedAccCompleted\"",
      "dialog_node": "node_19_1518493213696",
      "previous_sibling": "node_17_1518492772162"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"IssueBillDatesStartDate\" || $current_step == \"IssueBillDatesEndDate\" || $current_step == \"IssueBillDatesLengthCompleted\"",
      "dialog_node": "node_20_1518493723794",
      "previous_sibling": "node_19_1518493213696"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_25_1518149630462",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$current_step == \"PayDueFirstStatement\" || $current_step == \"PayDueFirstStatementUnsure\" || $current_step == \"PayDueMultiStatementCompleted\"",
      "dialog_node": "node_31_1518495591067",
      "digress_out": "allow_all",
      "previous_sibling": "node_28_1518495352792"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"BillDatesAfterFirstCompleted\" || $current_step == \"BillDatesNotAfterFirst\" || $current_step == \"BillDatesUnknownAfterFirst\"",
      "dialog_node": "node_22_1518494338942",
      "previous_sibling": "node_20_1518493723794"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back to choosing the issue you're experiencing."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"SelectedIssueCCNumber\" || $current_step == \"SelectedIssueBillDates\" || $current_step == \"SelectedIssueCCBalance\" || $current_step == \"SelectedIssueMinPayment\" || $current_step == \"SelectedIssuePayDue\"",
      "dialog_node": "node_7_1518487646010",
      "previous_sibling": "node_26_1518149978237"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"BillDatesUnknownAfterFirstCompleted\"",
      "dialog_node": "node_24_1518494585442",
      "previous_sibling": "node_23_1518494482666"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"CCBalanceLowCompleted\" || $current_step == \"CCBalanceHighCompleted\" || $current_step == \"CCBalanceUnknownCompleted\"",
      "dialog_node": "node_26_1518494978229",
      "previous_sibling": "node_24_1518494585442"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"BillDatesNotAfterFirstCompleted\"",
      "dialog_node": "node_23_1518494482666",
      "previous_sibling": "node_22_1518494338942"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Sure, we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"CCNumberCorrectAccReason\" || $current_step == \"IssueCCNumberWrongAcc\" || $current_step == \"CCNumberAccUncertainCompleted\"",
      "dialog_node": "node_16_1518492662496",
      "previous_sibling": "node_7_1518487646010"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"StatementsIssuedPresentCompleted\"",
      "dialog_node": "node_39_1518496518877",
      "previous_sibling": "node_35_1518496120345"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"CCNumberCorrectAccCompleted\"",
      "dialog_node": "node_17_1518492772162",
      "previous_sibling": "node_16_1518492662496"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "We've completed the credit card dispute process, but we can go back a step."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"IssueMinPaymentHighCompleted\" || $current_step == \"IssueMinPaymentLowCompleted\" || $current_step == \"IssueMinPaymentUnsureCompleted\"",
      "dialog_node": "node_27_1518495181117",
      "previous_sibling": "node_26_1518494978229"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_25_1518149630462",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "$current_step == \"PayDueTooSoon\" || $current_step == \"PayDueNotTooSoonCompleted\" || $current_step == \"PayDueTooSoonUnsureCompleted\"",
      "dialog_node": "node_28_1518495352792",
      "digress_out": "allow_all",
      "previous_sibling": "node_27_1518495181117"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Okay, let's go back and choose a statement."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_25_1518149630462",
      "metadata": {},
      "conditions": "$current_step == \"Select_Issue\"",
      "dialog_node": "node_26_1518149978237"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Before I can help you open an account I just need to know if you're looking for a Credit Card, a Checking Account or a Savings Account?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_3_1510716185612",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_4_1510716246515"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Low Rate Cash Rewards credit card best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1513218049652",
      "context": {
        "current_step": "SavingFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Cash Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>The Ultimate Cash Back Card</b><br>Get the most cash back for your purchases')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Cash",
      "dialog_node": "node_2_1517801690301",
      "previous_sibling": "node_1_1517801623927"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Low Rate Travel credit cards best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1513218049652",
      "context": {
        "current_step": "SavingFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('Travel Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>Travel Rewards</b><br>$150 online cash rewards bonus offer')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:Travel",
      "dialog_node": "node_1_1517801623927",
      "previous_sibling": "node_3_1517801733725"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Great! Here are the Low Rate Rewards Points credit card best suited to your needs.$card_type_selected"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_15_1513218049652",
      "context": {
        "current_step": "SavingFirstRewardsCompleted",
        "ccpsp_criteria": "<? $ccpsp_criteria.append('General Rewards') ?>",
        "card_type_selected": "<? $card_type_selected.append('<br><br><b>The Balanced Rewards Card</b><br>Just the right amount of all rewards')?>"
      },
      "metadata": {},
      "conditions": "@CC_SubtTypes:RewardsPoints",
      "dialog_node": "node_3_1517801733725"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_26_1513220728313",
      "context": {
        "ccpsp_credlvl": "@sys-number"
      },
      "metadata": {},
      "conditions": "@sys-number",
      "event_name": "input",
      "dialog_node": "handler_27_1513220728314",
      "previous_sibling": "handler_28_1513220728314"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_26_1513220728313",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_28_1513220728314"
    },
    {
      "type": "standard",
      "title": "Confirm Preferred Reward Type",
      "output": {
        "text": {
          "values": [
            "That's great! We have cash rewards, travel miles or rewards points. Which of these do you prefer?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1513215598685",
      "context": {
        "current_step": "RewardsFirst"
      },
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_20_1518581080604",
      "previous_sibling": "node_21_1518581097201"
    },
    {
      "type": "standard",
      "title": "Checks If Rewards Type Mentioned At Start",
      "output": {},
      "parent": "node_6_1513215598685",
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "condition",
        "dialog_node": "node_19_1513219096023"
      },
      "conditions": "@CC_SubtTypes",
      "dialog_node": "node_21_1518581097201"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Unfortunately for demonstration purposes we don't have other accounts to show you. Would you like to go back and select an account?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_33_1516765991451",
      "metadata": {},
      "conditions": "@ResponseTypes:Other",
      "dialog_node": "node_6_1512354886414",
      "previous_sibling": "node_5_1512354449507"
    },
    {
      "type": "standard",
      "output": {},
      "parent": "node_33_1516765991451",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "@acc_numbers:acc_num",
      "dialog_node": "node_5_1512354449507",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            ""
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_9_1518146863348",
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#General_Conversation-Anaphora_Why || #General_Conversation-Anaphora_Why_Needed",
      "dialog_node": "node_42_1519081327322",
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    {
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        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#General_Conversation-Control_Skip_Step",
      "dialog_node": "node_13_1518406499059",
      "digress_out": "allow_all"
    },
    {
      "type": "standard",
      "title": "Live Agent Transfer - No Digressions Return",
      "output": {
        "text": {
          "values": [
            "Okay, I'll transfer you now."
          ],
          "selection_policy": "sequential"
        }
      },
      "context": {},
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "$liveagent_transfer == \"yes\"",
      "digress_in": "not_available",
      "dialog_node": "node_2_1518731420715",
      "digress_out": "allow_all",
      "previous_sibling": "node_2_1487301792316"
    },
    {
      "type": "folder",
      "title": "Account Settings",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_12_1518147381716",
      "previous_sibling": "node_6_1518145955591"
    },
    {
      "type": "standard",
      "output": {},
      "context": {
        "off_topic_counter": "<? context['off_topic_counter'] + 1 ?>"
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "anything_else",
      "digress_in": "returns",
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    },
    {
      "type": "folder",
      "title": "General Conversation",
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    {
      "type": "folder",
      "title": "Business Information",
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      "digress_in": "returns",
      "dialog_node": "node_13_1517313761365",
      "previous_sibling": "node_1_1520997796689"
    },
    {
      "type": "folder",
      "title": "Account Queries",
      "metadata": {},
      "conditions": "",
      "digress_in": "returns",
      "dialog_node": "node_6_1518145955591",
      "previous_sibling": "node_6_1518402889388"
    },
    {
      "type": "folder",
      "title": "Simple Pathways",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_14_1517313944050",
      "previous_sibling": "Start and Initialize Context"
    },
    {
      "type": "folder",
      "title": "Advanced Pathways",
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      "digress_in": "returns",
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    {
      "type": "folder",
      "title": "Conversation Controls",
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      "digress_in": "returns",
      "dialog_node": "node_9_1518146863348",
      "previous_sibling": "node_34_1517953592593"
    },
    {
      "type": "folder",
      "title": "Bank Products Sales",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_13_1518148366245",
      "previous_sibling": "node_12_1518147381716"
    },
    {
      "type": "folder",
      "title": "Bank Products Support",
      "metadata": {},
      "digress_in": "returns",
      "dialog_node": "node_1_1518401822980",
      "previous_sibling": "node_13_1518148366245"
    },
    {
      "type": "folder",
      "title": "Conversation Controls - No Return",
      "metadata": {},
      "digress_in": "does_not_return",
      "dialog_node": "node_6_1518402889388",
      "previous_sibling": "node_9_1518146863348"
    },
    {
      "type": "standard",
      "title": "Start and Initialize Context",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Hello, I am the bank's Virtual Agent."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "title": "I can help you with a number of banking tasks:",
            "options": [
              {
                "label": "Making a credit card payment",
                "value": {
                  "input": {
                    "text": "I want to make a credit card payment"
                  }
                }
              },
              {
                "label": "Booking an appointment with a banker",
                "value": {
                  "input": {
                    "text": "I want to book an appointment with a banker"
                  }
                }
              },
              {
                "label": "Choosing a credit card",
                "value": {
                  "input": {
                    "text": "Help me choose a credit card"
                  }
                }
              }
            ],
            "response_type": "option"
          }
        ]
      },
      "context": {
        "cc_chosen": "",
        "acc_minamt": 50,
        "acc_paydue": "<?now().plusMonths(3)?>",
        "acc_currbal": 430,
        "change_type": "",
        "current_process": "",
        "office_location": "",
        "contact_requested": "",
        "off_topic_counter": 0,
        "location_mentioned": "",
        "cc_pastpaydate_error": 0,
        "cc_futurepaydate_error": 0
      },
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "conversation_start",
      "digress_in": "does_not_return",
      "dialog_node": "Start and Initialize Context",
      "digress_out": "allow_all"
    }
  ],
  "workspace_id": "2da2ab24-aed8-4e58-9398-5726e2f95c47",
  "counterexamples": [],
  "learning_opt_out": false,
  "status": "Available"
}