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speedtest.btwholesale.com - site is not usable #101017

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s-harbage opened this issue Mar 15, 2022 — with webcompat-app · 8 comments
Closed

speedtest.btwholesale.com - site is not usable #101017

s-harbage opened this issue Mar 15, 2022 — with webcompat-app · 8 comments
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browser-safari os-mac Issues only happening on macOS. status-needsinfo
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@s-harbage
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URL: https://speedtest.btwholesale.com

Browser / Version: Safari 15.3
Operating System: Mac OS X 10.15.7
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
Just get a blank page, nothing appears. Whereas on Chrome and Firefox text appears

View the screenshot Screenshot
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From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Mar 15, 2022
@softvision-oana-arbuzov softvision-oana-arbuzov added the os-mac Issues only happening on macOS. label Mar 15, 2022
@softvision-oana-arbuzov
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Thanks for the report, but I'm not able to reproduce the issue. For me the page content loads correctly.
image

Tested with:
Browser / Version: Safari 15.3 (17612.4.9.1.8)
Operating System: Mac OS Monterey v.12.1

@s-harbage could you try clearing cache/data/cookies, disable Ad-blocker (if available), and check again? Also if there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings.

[qa_11/2022]

@s-harbage
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s-harbage commented Mar 21, 2022

Thanks. Hmmm, I tried it again and it worked fine too! But then I tried to load the page again and got the same bug. Disabled ad blocker, cleared cache (browser is set to default settings), tried again but still not getting content loading consistently.
I tried it on Safari for iPhone and got the same issue. First time it loaded and then subsequent times didn't get content. Whereas in Firefox it is consistently loading the content.
@softvision-oana-arbuzov can you try again and see if it loads consistently for you?

@softvision-oana-arbuzov
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softvision-oana-arbuzov commented Mar 30, 2022

I've checked also on my iPad and the content loads correctly at every page refresh.

Tested with:
Browser / Version: Firefox Daylight 98.2 (8475)
Operating System: iPad Mini 4 iOS 14.8 (1536 x 2048 pixels (~324 ppi density))

@softvision-raul-bucata could you also check on your Mac and iPhone ?

[inv_13/2022]

@softvision-oana-arbuzov softvision-oana-arbuzov added the needsinfo-raul ping @softvision-raul-bucata label Mar 30, 2022
@softvision-raul-bucata
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softvision-raul-bucata commented Mar 31, 2022

I was also not able to reproduce the issue. The page loads, and I was able to perform a basic speed test, on the first access and after accessing the page multiple times.

Tested with:

Browser / Version: Firefox Nightly 100.0a1 (2022-03-30) (64-bit)/ Firefox Daylight 98.1 (8367)
Operating System: Mac OSX 10.15.6/ iOS 15.4
We appreciate your report. I was not able to reproduce the issue.

@s-harbage Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[inv_13/2022]

@softvision-raul-bucata softvision-raul-bucata removed the needsinfo-raul ping @softvision-raul-bucata label Mar 31, 2022
@s-harbage
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@softvision-raul-bucata it is for Safari not FF

@softvision-raul-bucata
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@s-harbage My apologies. The results are the same for Safari, on both iOS and Mac devices. At the first access and after multiple accesses, the page loads and performs as expected.

Tested with:

Browser / Version: Safari 15.4
Operating System: Mac OSX 10.15.6/ iOS 15.4

@softvision-raul-bucata
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softvision-raul-bucata commented Apr 13, 2022

@s-harbage Is the issue still reproducible on your side?

[inv_15/2022]

@softvision-raul-bucata
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@s-harbage Unfortunately being unable to reproduce the issue you are experiencing, we cannot help you with it. Please leave a comment with more details, or file a new report and we will gladly investigate this further.
This will be closed as Incomplete.

[inv_17/2022]

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