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login.live.com - "Sign in with a security key option" is not available #103230

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superjeng1 opened this issue Apr 24, 2022 — with webcompat-app · 7 comments
Closed

login.live.com - "Sign in with a security key option" is not available #103230

superjeng1 opened this issue Apr 24, 2022 — with webcompat-app · 7 comments
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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@superjeng1
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URL: https://login.live.com/

Browser / Version: Firefox 99.0
Operating System: Mac OS X 10.15
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Option for using Security Key to login does not appear
Steps to Reproduce:
On chrome, "Sign in with Windows Hello or a security key" link appears, and "Sign in options" also provides the option. But in Firefox and Safari, it doesn't appear.

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Apr 24, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical labels Apr 24, 2022
@softvision-raul-bucata softvision-raul-bucata added the os-mac Issues only happening on macOS. label Apr 26, 2022
@softvision-raul-bucata
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softvision-raul-bucata commented Apr 29, 2022

We appreciate your report. I was able to reproduce the issue. The option is not available:

Screenshot at Apr 29 16-15-28

Tested with:

Browser / Version: Firefox Release 99.0.1 (64-bit)/ Firefox Nightly 101.0a1 (2022-04-29) (64-bit) /Chrome Version Version 101.0.4951.41 (Official Build) (64-bit)
Operating System: Mac OSX 10.15.6

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly.
  3. Works as expected using Chrome.

Moving this to NeedsDiagnosis for further investigations.

[qa_17/2022]

@softvision-raul-bucata softvision-raul-bucata added severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal and removed priority-critical labels Apr 29, 2022
@softvision-raul-bucata softvision-raul-bucata changed the title login.live.com - see bug description login.live.com - "Sign in with a security key option" is not available Apr 29, 2022
@superjeng1
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Hi, It has nearly been a month after last reply, is there anything I can do to help?

@superjeng1
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I have opened a discussion in Microsoft tech community, not sure if that helps.
https://techcommunity.microsoft.com/t5/identity-authentication/bug-sign-in-with-a-security-key-is-not-available-on-macos/m-p/3437624

@softvision-raul-bucata
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@superjeng1 Our team is trying to investigate and diagnose the issue

[inv_21/2022]

@rpoovey
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rpoovey commented Jun 29, 2022

Hello, just wanted to see if there is any update on this.

@softvision-raul-bucata
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@rpoovey The issue is still under ongoing investigation

[inv_26/2022]

@denschub
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denschub commented Jul 4, 2022

This is a duplicate of https://bugzilla.mozilla.org/show_bug.cgi?id=1530370

@denschub denschub closed this as not planned Won't fix, can't repro, duplicate, stale Jul 4, 2022
@denschub denschub modified the milestones: needsdiagnosis, duplicate Jul 4, 2022
@denschub denschub removed their assignment Jul 4, 2022
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine os-mac Issues only happening on macOS. priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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