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entry.sutterhealth.org - site is not usable #106743

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webcompat-bot opened this issue Jul 2, 2022 · 1 comment
Closed

entry.sutterhealth.org - site is not usable #106743

webcompat-bot opened this issue Jul 2, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine
Milestone
incomplete

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@webcompat-bot
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webcompat-bot commented Jul 2, 2022 •
edited

URL: https://entry.sutterhealth.org

Browser / Version: Firefox 102.0
Operating System: Mac OS X 10.15
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
When I go to enter the Sutter Health site, I get a message: [Encoding]
InputEncoding=UTF8

[WFClient]
ClientName=StohreAE
Hotkey3Char=(none)
Hotkey3Shift=(none)
ProxyFavorIEConnectionSetting=Yes
ProxyTimeout=30000
ProxyType=Auto
ProxyUseFQDN=Off
RemoveICAFile=yes
TransportReconnectEnabled=Off
Version=2
VirtualCOMPortEmulation=On

[ApplicationServers]
My Virtual Workspace 10 -E4 $S15-33=

[My Virtual Workspace 10 -E4 $S15-33]
Address=;40;STA728622889;C9A3286152D2A33FF84F9744DBCE79
AutologonAllowed=ON
BrowserProtocol=HTTPonTCP
CGPSecurityTicket=On
ClearPassword=F375483EDC0EF5
ClientAudio=On
ConnectionBar=1
DesiredColor=8
DesiredHRES=4294967295
DesiredVRES=4294967295

View the screenshot Screenshot
IT says Citrix updated 7/1/22 and now Firefox is not compatible. I would really like to use Firefox.
View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jul 2, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Jul 2, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jul 2, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. entry.sutterhealth.org - site is not usable Jul 4, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jul 4, 2022
@softvision-oana-arbuzov
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Thank you for the report. Unfortunately, a special account is needed to sign in.
image

Having no sign-in credentials I will close the issue as incomplete.
If the reporter (or anyone else) can test more in-depth and provide more information (provide test account credentials via email, for security purposes, as the comments here are made public, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

[qa_27/2022]

@softvision-oana-arbuzov softvision-oana-arbuzov closed this as not planned Won't fix, can't repro, duplicate, stale Jul 4, 2022
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine
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Milestone
incomplete
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@webcompat-bot @softvision-oana-arbuzov