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keep.google.com - site is not usable #107249

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webcompat-bot opened this issue Jul 11, 2022 · 1 comment
Closed

keep.google.com - site is not usable #107249

webcompat-bot opened this issue Jul 11, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical
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@webcompat-bot
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webcompat-bot commented Jul 11, 2022

URL: https://keep.google.com

Browser / Version: Firefox 104.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Unable to type
Steps to Reproduce:
I normally save my notes on Google Keep. However, recently, I've found the webpage to be unusable on Firefox Nightly. Whenever I open a note file and start typing, the cursor would just disappear, and the page would freeze for 10 seconds. Even though I would be pressing on the keystrokes, it wouldn't type. It would eventually become responsive again, typing partial of the keys I pressed during the incident. I continue with trying to type, it freezes and the cursor disappears again.

During the episode, Firefox nightly doesn't show as non responding on the window tab, however it will be unresponsive, I can't even go to the bult in task manager to see what is happening.

In one incident when the built in Task Manager is on, the memory usage would jump to high then goes back to medium-low when the freezing ends.

I tried disabling the tracking protection and all extensions, however, the issue still persists.

Hope this helps

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From webcompat.com with ❤️

@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jul 11, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Jul 11, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jul 11, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. keep.google.com - site is not usable Jul 12, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jul 12, 2022
@softvision-raul-bucata
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We appreciate your report. I was not able to reproduce the issue. The page loads and performs as expected, with no issues encountered:

works firefox

Tested with:

Browser / Version: Firefox Nightly 104.0a1 (2022-07-11) (64-bit)
Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_28/2022]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Jul 12, 2022
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