www.ulta.com - Pick up in store does not trigger selections

[webcompat-bot]

URL: https://www.ulta.com/

Browser / Version: Firefox 105.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Buttons or links not working
Steps to Reproduce:
Certain items just won't work. For example I am in the shopping cart page. I can click the button for in store pick up but the page just flashes but won't change. I click the button to load more items on a product page, it turns to the hand symbol but nothing happens. I can not add or remove items from my cart on the check out page. All issues appear to be on the check out page. It works fine in other browsers so it's not the website and I've disabled any add ons that might be interfering with it. Nothing works.

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue.:

However, the products are loading as expected.

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

Tested with:

Browser / Version: Firefox Release 105.0.1 (64-bit)/ Firefox Nightly 107.0a1 (2022-10-02) (64-bit) /Chrome Version Version 106.0.5249.91 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome:

Moving this to NeedsDiagnosis for further investigations.

[qa_40/2022]

[ksy36]

We've got a report that checkout process is also broken in Firefox. cc @ncloudioj

[ksy36]

While the page loads this error gets thrown: RangeError: invalid time zone in DateTimeFormat(): CST in:

        m = new Date((new Date).toLocaleString("en-US", {
            timeZone: "CST"
        })).getHours(),

and this is affecting further js execution. If I change the timezone to be "US/Central" or "EST", the checkout and store selection starts working.

From https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Intl/DateTimeFormat/DateTimeFormat#parameters:

timeZone
The time zone to use. The only value implementations must recognize is "UTC"; the default is the runtime's default time zone. Implementations may also recognize the time zone names of the IANA time zone database, such as "Asia/Shanghai", "Asia/Kolkata", "America/New_York".

It's unclear whether CST has to be supported, though Chrome is recognizing it. I'll file a bug on bugzilla for further investigation.

We can probably ship an intervention here since it's a top site in the US and also try to contact them.

[ncloudioj]

@ksy36 Thanks for the super useful insights!

I will also reach out to our partner to see if they can work with ulta.com on a workaround for this.

[ksy36]

Great, thank you @ncloudioj :) I've sent an email to ulta support as well.

Filed a core bug https://bugzilla.mozilla.org/show_bug.cgi?id=1797223
And a bug for a possible intervention https://bugzilla.mozilla.org/show_bug.cgi?id=1797225

[webcompat-bot]

Generate outreach template

[ksy36]

Also there is a suggestion from Andre in https://bugzilla.mozilla.org/show_bug.cgi?id=1797225#c1, to use America/Chicago instead of US/Central:

Should probably rather be America/Chicago to match ICU (and by that Chrome).

[ncloudioj]

Just a quick update that looks like the check-out button works fine now in 106.01 release. It's worth mentioning that our partner hasn't reached out to them yet, it's possible that ulta.com has noticed this issue (via their on-page health monitors?) and fixed it on their end.

[ksy36]

Ah that's nice! Thanks for the update :) We can probably close this.