app.unv.org - Account login can not be performed

[anishre]

URL: https://app.unv.org

Browser / Version: Firefox 105.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Something else
Description: Login page doesnt load from landing page
Steps to Reproduce:
Opened https://app.unv.org on Firefox and landing page loaded successfully but clicking on the login button to lodge an application refreshes the page once and the URL changes and a blank static page is shown. Works on Edge

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[anishre]

Getting this error in the Firefox Console :
Cookie “___utmvc” has been rejected because it is already expired.

[softvision-raul-bucata]

We appreciate your report I was able to reproduce the issue on Firefox Release/Beta but not on Firefox Nightly.

Release:

Nightly:

For this project, we perform testing on Firefox Nightly's latest version. Since the issue is not reproducible using Firefox Nightly, this will be closed as "Won't fix"
We apologize for the inconvenience, but if the issue only occurs on the Release/Beta version most likely it will be fixed on the next Release version. Please re-open the issue or comment on this issue if the issue is still reproducible on the next release and we will gladly investigate this further.

Tested with:

Browser / Version: Firefox Release 105.0.1 (64-bit)/ Firefox Nightly 107.0a1 (2022-10-04) (64-bit) /
Operating System: Windows 10 PRO x64

@anishre Can you confirm this, please?

[qa_40/2022]

[anishre]

Hi @softvision-raul-bucata I tried on Nightly as well and got the same blank page redirection - this is the address it redirects and stops at https://app.unv.org/#state=eyJpZCI6IjZjOTQwZDQ4LTQzNzUtNDc3ZC05MmVkLWI2OTZhMjY3YWRlNCIsInRzIjoxNjY1MDA5OTkyLCJtZXRob2QiOiJyZWRpcmVjdEludGVyYWN0aW9uIn0%3d&......arbitary

Refer to output below:

[softvision-raul-bucata]

@anishre I was able to reproduce the issue on Nightly as well. It the login button is clicked, a new page is opened with a Login form. Sometimes (3/10 tries) the login page does not load. But the issue is reproducible 10/10 times if I select Login via Google:

If I follow the same link in the report after the unsuccessful login attempt, my profile page is presented:

A precondition to reproduce the issue is to make sure Google account login is not previously performed in the browser via any webpage.

Tested with:

Browser / Version: Firefox Release 105.0.1 (64-bit)/ Firefox Nightly 107.0a1 (2022-10-05) (64-bit) Chrome Version Version 106.0.5249.91 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64
Operating System: Mac OSX Catalina 10.15.7
Operating System: Ubuntu 20.4 LTS x64

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome:

Moving this to NeedsDiagnosis for further investigations.

[inv_40/2022]

[anishre]

Thanks appreciate it.

[wisniewskit]

@softvision-raul-bucata , does the page work properly for you now? I can't get it to break, even on the regular Firefox 107 release, so perhaps this has been fixed in a recent Firefox release.

[softvision-raul-bucata]

@wisniewskit The issue is still reproducible for me, when clicking on the Login/Sign up button. Sometimes, I am logged in randomly, and the log in via Google button always returns an empty page:

18.11.2022_12.48.37_REC.mp4

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly and Release.
3. Works as expected using Chrome.

[inv_46/2022]

[wisniewskit]

Unfortunately this doesn't seem to be reproducing for me no matter how many times I try.

@softvision-raul-bucata if it still reproduces for you, could you check if there are any interesting messages in the console after trying to log in? I would ask you to first open the developer tools console, click on the gear icon and enable "persist logs", then try visiting the URL and logging in, just in case the page is redirecting or something (at which point the logs will clear and you'll likely lose any interesting info).

[softvision-raul-bucata]

Login via Google is still broken:

Tested with:

Browser / Version: Firefox Nightly 116.0a1 (2023-06-27) (64-bit)
Operating System: Windows 10 PRO x64

[inv_26/2023]

[wisniewskit]

@denschub , @ksy36 can you reproduce any of this breakage? I'm able to open Google login as well without triggering any race conditions or such.