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conference.amwell.com - Firefox is an unsupported browser #122754

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davidatwell opened this issue May 25, 2023 — with webcompat-app · 1 comment
Open

conference.amwell.com - Firefox is an unsupported browser #122754

davidatwell opened this issue May 25, 2023 — with webcompat-app · 1 comment
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browser-firefox-mobile diagnosis-priority-p2 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-unsupported Doesn't support one or more browser
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@davidatwell
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URL: https://conference.amwell.com/

Browser / Version: Firefox 113.1.0 (Mobile)
Operating System: Android 13
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
On Firefox Mobile, the site refuses to load despite being compatible with all features. The site works on Chrome.

Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone May 25, 2023
@webcompat-bot webcompat-bot added browser-firefox-mobile engine-gecko The browser uses the Gecko rendering engine labels May 25, 2023
@softvision-raul-bucata softvision-raul-bucata added the android 13 issues specific to android13 label May 25, 2023
@softvision-raul-bucata
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We appreciate your report. I was able to reproduce the issue. Firefox is not a supported browser:

Screenshot_3

Tested with:

Browser / Version: Firefox Release 113.2.0 (2015952075-🦎113.0.2-20230522134052🦎)/ Firefox Nightly 115.0a1 (2015952547-🦎115.0a1-20230524214208🦎)/Chrome Mobile Version 113.0.5672.163
Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)
Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Release.
  3. Works as expected using Chrome.

Moving this to NeedsDiagnosis for further investigations.

[qa_21/2023]

@softvision-raul-bucata softvision-raul-bucata added type-unsupported Doesn't support one or more browser severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal labels May 25, 2023
@softvision-raul-bucata softvision-raul-bucata changed the title conference.amwell.com - site is not usable conference.amwell.com - Firefox is an unsupported browser May 25, 2023
@softvision-raul-bucata softvision-raul-bucata removed the android 13 issues specific to android13 label May 25, 2023
@denschub denschub added action-needssitepatch This web bug needs a GoFaster site patch. diagnosis-priority-p2 labels May 30, 2023
@denschub denschub added sitepatch-applied There is an UA override/intervention in place for this site and removed action-needssitepatch This web bug needs a GoFaster site patch. labels Jun 16, 2023
@denschub denschub modified the milestones: needsdiagnosis, needscontact Jun 16, 2023
@ksy36 ksy36 removed the sitepatch-applied There is an UA override/intervention in place for this site label Nov 14, 2023
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Labels
browser-firefox-mobile diagnosis-priority-p2 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-unsupported Doesn't support one or more browser
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