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gaming.pringles.com - Unable to log in, "Continuer" button does not work #122842

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webcompat-bot opened this issue May 26, 2023 · 3 comments
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browser-fenix diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. status-needsinfo-denschub ping @denschub trend-button OKR Label- Issues where buttons on the page are not functional trend-login OKR Label - Issues where login can not be performed

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@webcompat-bot
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webcompat-bot commented May 26, 2023

URL: https://gaming.pringles.com/fr_CH/Home

Browser / Version: Firefox Mobile 114.0
Operating System: Android 11
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Unable to login
Steps to Reproduce:
Nothing special. I entered my email address and my password, I checked the recaptcha box and clicked on "continue" button. The spinner spins, but the page don't move.

Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20230518180043
  • channel: beta
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label May 26, 2023
@webcompat-bot webcompat-bot added this to the needstriage milestone May 26, 2023
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label May 26, 2023
@webcompat-bot webcompat-bot changed the title In the moderation queue. gaming.pringles.com - site is not usable May 29, 2023
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels May 29, 2023
@sv-calin
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sv-calin commented May 29, 2023

Thank you for reporting this issue, I was able to reproduce it.

image

image

Tested on:
• Browser / Version: Firefox Nightly 115.0a1-20230527212147 / Firefox Release 113.0.2-20230522134052 / Firefox Beta 114.0-20230525180143 / Chrome 113.0.5672.77
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

Notes:

  1. Reproducible on Firefox Release, Beta and Nightly regardless of the ETP status
  2. Not reproducible on Chrome
  3. Same issue when trying to register

Moving to Needsdiagnosis.

[qa_22/2023]

@sv-calin sv-calin changed the title gaming.pringles.com - site is not usable gaming.pringles.com - Unable to log in, "Continuer" button does not work May 29, 2023
@sv-calin sv-calin added priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-login OKR Label - Issues where login can not be performed trend-button OKR Label- Issues where buttons on the page are not functional labels May 29, 2023
@sv-calin sv-calin modified the milestones: needstriage, needsdiagnosis May 29, 2023
@denschub
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Seeing a server-side 403 when submitting the form:

Screenshot 2023-05-30 at 15 59 29

So this needs more investigation.

@wisniewskit
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I'm being redirected to their UK site. @denschub , does it seem to work differently with Total Cookie Protection off? (in about:config, network.cookie.cookieBehavior = 4 instead of 5?)

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Labels
browser-fenix diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. status-needsinfo-denschub ping @denschub trend-button OKR Label- Issues where buttons on the page are not functional trend-login OKR Label - Issues where login can not be performed
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