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esupport.sony.com - see bug description #1274

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alex-mayorga opened this issue Jun 19, 2015 · 1 comment
Closed

esupport.sony.com - see bug description #1274

alex-mayorga opened this issue Jun 19, 2015 · 1 comment

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@alex-mayorga
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URL: https://esupport.sony.com/US/p/chat-gateway.pl
Browser / Version: Firefox 41.0
Operating System: Windows 7
Problem type: Something else - I'll add details below

Steps to Reproduce

  1. Navigate to: https://esupport.sony.com/US/p/chat-gateway.pl
  2. Read page

Expected Behavior:
There's no anti-Firefox note

Actual Behavior:
There's an anti-Firefox note: "Note: If you're using Firefox as your web browser, and having trouble submitting this form, please try a different browser like Internet Explorer or Chrome."

@karlcow
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karlcow commented Aug 17, 2015

Thanks @alex-mayorga

Important NoticeSupport for VAIO PCs is now handled by our third party partner Sutherland Global Services. Go to VAIO Chat.

Then https://esupport.sony.com/US/perl/support-info.pl?template_id=1&info_id=1587

which proposes a link to https://premiumsupport.sutherlandglobal.com/sony/chat/index.html#NOTECHWORKING

without offensive message.

Worksforme. I will close if it happens again. Please tell us.

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