www.thebranbury.com - Firefox is not a supported browser

[webcompat-bot]

URL: https://www.thebranbury.com/

Browser / Version: Firefox Mobile 123.0
Operating System: Android 14
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
When I arrived the site, it briefly loaded before stopping me and claiming that it was not supported on my browser, and prompting me to use another chrome-based browser.

Browser Configuration

• None

From webcompat.com with ❤️

[sv-calin]

Thank you for reporting this issue, I was able to reproduce it.

Tested on:
• Browser / Version: Firefox Nightly 125.0a1-20240317231404 / Firefox Release 123.0.1-20240304104836 / Chrome 122.0.6261.64
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density) / Google Pixel 5 (Android 14) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density) / Windows 10

Notes:

1. Reproducible on both Firefox Release and Nightly
2. Not reproducible on Chrome

Moving to Needsdiagnosis.

[qa_12/2024]

[ksy36]

This is Entrata property, let's add this domain to the existing intervention.

[wesinator]

has there been interaction with Entrata to seek to fix or remove the "your browser is not supported" messages from their web software?

It seems like the websites still function and in some cases it is possible to bypass the "browser not supported" message. (I guess some of them have a close dialog). In 2024 it doesn't make much sense that a website would support Safari/Webkit or Chromium but not Gecko/FF.

[ksy36]

Moved to bugzilla as https://bugzilla.mozilla.org/show_bug.cgi?id=1898843.

[ksy36]

has there been interaction with Entrata to seek to fix or remove the "your browser is not supported" messages from their web software?

It seems like the websites still function and in some cases it is possible to bypass the "browser not supported" message. (I guess some of them have a close dialog). In 2024 it doesn't make much sense that a website would support Safari/Webkit or Chromium but not Gecko/FF.

We've reached out to the them in the past, put didn't get any response unfortunately :(

So as a temporary solution we've been shipping sitepatchs to hide the message for affected domains. This is a list of issues with the patch: https://github.com/webcompat/web-bugs/issues?q=is%3Aissue+is%3Aopen+entrata+label%3Asitepatch-applied