store.steampowered.com - Video cannot be played #136319
Labels
browser-firefox
diagnosis-priority-p2
engine-gecko
The browser uses the Gecko rendering engine
priority-important
priority-normal
severity-critical
The site or core functionality is unusable, or you would probably open another browser to use it.
trend-videoplay
OKR Label - video not playing or presenting graphic glitches
Milestone
URL: https://store.steampowered.com/video/watch/909090/
Browser / Version: Firefox 125.0
Operating System: Windows 10
Tested Another Browser: Yes Edge
Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
First, you need an Steam account and I don't know if you need first to add the free film Paradox: A Rusty Lake Film to your account https://store.steampowered.com/app/909090/Paradox_A_Rusty_Lake_Film/
If you try to play the film through Firefox https://store.steampowered.com/video/watch/909090/, Steam through directly "You must update your version of the Steam client to watch this video." which it is a generic error because you are not even in the Steam Client. In Edge, for example, plays normally.
Researching about this issue, I don't know how compatible is Firefox with this page, DRM (The setting is ON), EME, Codecs (It should), MPEG-DASH (Not by default, maybe with extensions)... but the problem looks like the page it isn't even trying to load the player, it detects It's Firefox, and it puts directly it is "emeCapable = false" (You can see it in the page code), it does another check and throws that error. It can't be tested in any way what works and what not, and the error doesn't help in any way.
This is worse because right now if you try to play it in the Steam Client it tries to open the browser instead of playing it in the client (only it's possible to play it there using a special link or in big picture mode).
Thanks!
View the screenshot
Browser Configuration
From webcompat.com with ❤️
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