create.lalymille.com - video or audio doesn't play

[webcompat-bot]

URL: https://create.lalymille.com/products/soulful-abstracts/categories/2122729/posts/7577556

Browser / Version: Firefox 126.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: There is no video
Steps to Reproduce:
Videos do not appear on the page; there is just a blank space instead. I can open the page and see the videos just fine in Edge.

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. For this issue, unfortunately, a valid account is needed to sign in.

Having no valid sign-in credentials, we are not able to move forward with this issue.
If more information is provided (test account credentials can only be provided by mail for security purposes, as the comments here are made public,/ attach logs/errors), in-depth testing can be performed, so please feel free to reopen or comment on the issue and we'll have a thorough look at it.

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?

Closing this as Incomplete.

[qa_21/2024]