member.aetna.com - site is not usable

[webcompat-bot]

URL: https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-jRs63Nsa3LlO0w8DBRJePrGDb%2fSrW4lCcEp3BCF2N5CYudNJWAZ6IAjtTBQZYxKV&TARGET=-SM-HTTPS%3a%2f%2fmember%2eaetna%2ecom%2fMbrLanding%2fRoutingServlet%3fcreateSession%3dtrue%26custNumSel%3dA%26serviceName%3dhome%26navDeepLink%3dEOBSTATEMENT%26sp_rid%3dLTc0MTI0OTQzMjAS1%26sp_mid%3d56175906

Browser / Version: Firefox 64.0
Operating System: Windows 7
Tested Another Browser: Yes

Problem type: Site is not usable
Description: the page does not display at all
Steps to Reproduce:
entered the address, pressed enter, and nothing

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20181025233934
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: false
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: beta

Console Messages:

[u'[JavaScript Warning: "Loading failed for the <script> with source https://exteuad.aetna.com/adrum/adrum.js." {file: "https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-jRs63Nsa3LlO0w8DBRJePrGDb%2fSrW4lCcEp3BCF2N5CYudNJWAZ6IAjtTBQZYxKV&TARGET=-SM-HTTPS%3a%2f%2fmember%2eaetna%2ecom%2fMbrLanding%2fRoutingServlet%3fcreateSession%3dtrue%26custNumSel%3dA%26serviceName%3dhome%26navDeepLink%3dEOBSTATEMENT%26sp_rid%3dLTc0MTI0OTQzMjAS1%26sp_mid%3d56175906" line: 4}]', u'[JavaScript Warning: "Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead" {file: "https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js" line: 1}]', u'[console.log(member.aetna.com) https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:12:1]', u'[console.log(false) https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:13:1]', u'[JavaScript Warning: "Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end users experience. For more help http://xhr.spec.whatwg.org/" {file: "https://member.aetna.com/tnadstlinj.js" line: 1}]', u'[JavaScript Warning: "Loading failed for the <script> with source https://exteuad.aetna.com/adrum/adrum.js?_=1540917341577." {file: "https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-jRs63Nsa3LlO0w8DBRJePrGDb%2fSrW4lCcEp3BCF2N5CYudNJWAZ6IAjtTBQZYxKV&TARGET=-SM-HTTPS%3a%2f%2fmember%2eaetna%2ecom%2fMbrLanding%2fRoutingServlet%3fcreateSession%3dtrue%26custNumSel%3dA%26serviceName%3dhome%26navDeepLink%3dEOBSTATEMENT%26sp_rid%3dLTc0MTI0OTQzMjAS1%26sp_mid%3d56175906" line: 1}]', u'[JavaScript Warning: "Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead" {file: "https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js" line: 1}]', u'[JavaScript Error: "NetworkError: A network error occurred." {file: "https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js" line: 6}]\nsend@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:8913\najax@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:4373\n_evalUrl@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:5:22989\ndomManip@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:5:21208\nappend@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:5:18817\nhtml/<@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:5:20194\naccess@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:5766\nhtml@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:5:19855\nsuccess@https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:287:31\nl@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:24876\nfireWith@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:25702\nk@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:4917\nt/<@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:8723\nsend@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:8913\najax@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:6:4373\nshowLoginPage@https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:282:2\n@https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:237:4\nl@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:24876\nadd@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:25191\nready@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:1685\ninit@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:1241\nx@https://member.aetna.com/appConfig/login/js/plugins/jquery.min.js:4:240\n@https://member.aetna.com/appConfig/login/js/loadLoginPage.js?v=1540917341644:182:1\n', u'[JavaScript Warning: "unreachable code after return statement" {file: "https://member.aetna.com/appConfig/memberSecure/includes/js/jquery-1.3.2.min.js" line: 19 column: 13091 source: "ibling){if(V.nodeType==1&&V!=U){T.push(V)}}return T};return;l.Sizzle=F})();o.event={add:function(I,F,H,K){if(I.nodeType="}]']

From webcompat.com with ❤️

[adamopenweb]

I noticed going to this site with UBlock enabled it didn't load, but works fine otherwise. Maybe that was the issue for the reporter?

The reporter may want to try running Firefox in Safe Mode. If that doesn't work, they can also refresh Firefox.

https://member.aetna.com/appConfig/login/login.fcc?

[lock]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.