www.noip.com - The site does not load

[ALTracer]

URL: https://www.noip.com/download

Browser / Version: Firefox Mobile 65.0
Operating System: Android 8.1.0
Tested Another Browser: Yes

Problem type: Site is not usable
Description: Empty white page
Steps to Reproduce:
Followed a Download link. Doesn't redirect properly.

Browser Configuration

• mixed active content blocked: false
• image.mem.shared: true
• buildID: 20190103150357
• tracking content blocked: false
• gfx.webrender.blob-images: true
• hasTouchScreen: true
• mixed passive content blocked: false
• gfx.webrender.enabled: false
• gfx.webrender.all: false
• channel: beta

Console Messages:

[u'[JavaScript Warning: " <script>   https://www.google-analytics.com/analytics.js  ." {file: "https://www.noip.com/download" line: 1}]']

Reported by @ALTracer

From webcompat.com with ❤️

[softvision-sergiulogigan]

Thanks, @ALTracer for this issue!
I can also reproduce it.

body and Console are empty as well.

Network tab:

[wisniewskit]

This is not a webcompat issue. The page simply doesn't support Android properly, based on their source:

<!--
// This script sets OSName variable as follows:
// "Windows"    for all versions of Windows
// "MacOS"      for all versions of Macintosh OS
// "Linux"      for all versions of Linux
// "UNIX"       for all other UNIX flavors
// "Unknown OS" indicates failure to detect the OS


// FIXME: doing redirects in javascript is confusing and bad.
var OSName="Unknown OS";
if (navigator.appVersion.indexOf("Win")!=-1) window.location = "https://www.noip.com/download?page=win";
if (navigator.appVersion.indexOf("Mac")!=-1) window.location = "https://www.noip.com/download?page=mac";
if (navigator.appVersion.indexOf("X11")!=-1) window.location = "https://www.noip.com/download?page=linux";
if (navigator.appVersion.indexOf("Linux")!=-1) window.location = "https://www.noip.com/download?page=linux";

//document.write('Your OS: '+window.location);
//-->

That is, if they don't see Windows, OSX, or Linux in the user-agent string, the page will not redirect and will just sit there in all its blank glory. Even Chrome will just redirect to their Linux page, which isn't correct.

They should probably be adding another case here for Android (before the Linux one), perhaps something like this (assuming this is the Android app they would sanction):

if (navigator.appVersion.indexOf("Android")!=-1) window.location = "market://details?id=com.icecoldapps.dynamicdnsupdate";

Or if they don't want the Google Play Store to open up, they can perhaps link to the in-browser Store page instead: https://play.google.com/store/apps/details?id=com.icecoldapps.dynamicdnsupdate&hl=en_US

Or if they don't have an Android app they want to direct folks to, they should at least catch the case anyway and not direct Android browsers to the wrong page, or leave them on this blank page.

I'll leave this open as non-compat, in case someone wants to contact them with this suggestion.

[lock]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue at https://webcompat.com/issues/new if you are experiencing a similar problem.