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www.ea.com - video or audio doesn't play #56614

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mastazi opened this issue Aug 14, 2020 · 2 comments
Closed

www.ea.com - video or audio doesn't play #56614

mastazi opened this issue Aug 14, 2020 · 2 comments
Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important severity-important A non-core broken piece of functionality, not behaving the way you would expect. type-media audio and video issues
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duplicate

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@mastazi
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mastazi commented Aug 14, 2020 •
edited

URL: https://www.ea.com/en-au/games/ufc/ufc-4/tips-and-tricks/ground-offense/grapple-assist

Browser / Version: Firefox 79.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: There is no video
Steps to Reproduce:
I see a gray rectangle with the message:

"No video with supported format and MIME type found"

the <video> tag contains:

  • <source type="video/mp4">
  • <source type="video/webm">
View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added this to the needstriage milestone Aug 14, 2020
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important labels Aug 14, 2020
@cipriansv cipriansv added the severity-important A non-core broken piece of functionality, not behaving the way you would expect. label Aug 14, 2020
@cipriansv cipriansv modified the milestones: needstriage, needsdiagnosis Aug 14, 2020
@cipriansv
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Thanks for the report, @mastazi.

I was indeed able to reproduce the issue. The video is not displayed in Firefox.

Tested with:
Browser / Version: Firefox Nightly 81.0a1 (2020-08-13), Chrome 84.0.4147.111
Operating System: macOS 10.15.6

This is the web page displayed in Firefox Nightly:

image

And this is the web page displayed in Chrome:

image

Moving the issue to needsdiagnosis.

@ksy36
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ksy36 commented Aug 14, 2020

Filed https://bugzilla.mozilla.org/show_bug.cgi?id=1659174, let's close this as a duplicate

@ksy36 ksy36 closed this as completed Aug 14, 2020
@ksy36 ksy36 modified the milestones: needsdiagnosis, duplicate Aug 14, 2020
@ksy36 ksy36 added the type-media audio and video issues label Aug 14, 2020
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-important severity-important A non-core broken piece of functionality, not behaving the way you would expect. type-media audio and video issues
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@ksy36 @mastazi @webcompat-bot @cipriansv