onlinestep.pgc.edu - Firefox is unsupported browser

[softvision-oana-arbuzov]

URL: https://onlinestep.pgc.edu/

Browser / Version: Firefox 81.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:

1. Navigate to https://onlinestep.pgc.edu/
2. Observe the page.

Expected Behavior:
No notification message is displayed and Firefox browser is supported too.

Actual Behavior:
A notification message is displayed, informing that for optimal performance Chrome browser should be used.

Notes:

1. Screenshot attached.
2. The issue is not reproducible on Chrome 84.0.4147.125.

Watchers:
@softvision-oana-arbuzov
@cipriansv

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[ksy36]

The site is looking if window.chrome exists and if not, showing the message :

t.notChrome ? s('b-alert', {
            staticStyle: {
              'background-color': '#272C85 !important',
              color: 'white'
            },
            attrs: {
              show: '',
              dismissible: ''
            }
          }, [
            t._v('\n      Please use '),
            s('a', {
              staticStyle: {
                color: 'indianred !important'
              },
              attrs: {
                href: 'https://google.com/chrome'
              }
            }, [
              t._v('Google Chrome')
            ]),
            t._v(' for optimal performance.\n    ')
          ])  : t._e()
        ], 1),

where this.notChrome = !window.chrome

We should contact the site to see if there is a reason

[reinhart1010]

There is a support page at https://complaint.pgc.edu/disclaimer (referred from https://www.pgc.edu/contact-us/) which seems to accept English as well.

Update: The support page seems to require a registered Indian phone number. There is another email at https://www.pgc.edu/contact-us/ which can also be contacted.

[denschub]

We have no way of really testing this, so I'm hesitant to ship a sitepatch here. However, they have an email address in their footer, I'll send an email.

[denschub]

Ah, lovely.

I've now used their contact form with the help of a local instead...