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www.levi.cl - No items are shown after the page loads. #66520

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webcompat-bot opened this issue Jan 31, 2021 · 5 comments
Closed

www.levi.cl - No items are shown after the page loads. #66520

webcompat-bot opened this issue Jan 31, 2021 · 5 comments
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-win Issues only happening on Windows. priority-important severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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@webcompat-bot
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webcompat-bot commented Jan 31, 2021

URL: https://www.levi.cl/

Browser / Version: Firefox 85.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
Website won't show any product while on Firefox but works fine on Chrome and Edge

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jan 31, 2021
@webcompat-bot webcompat-bot added this to the needstriage milestone Jan 31, 2021
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jan 31, 2021
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.levi.cl - site is not usable Feb 1, 2021
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine and removed action-needsmoderation The moderation has not yet been completed browser-fixme This requires manual assignment for the browser name labels Feb 1, 2021
@softvision-raul-bucata softvision-raul-bucata added the os-win Issues only happening on Windows. label Feb 1, 2021
@softvision-raul-bucata softvision-raul-bucata changed the title www.levi.cl - site is not usable www.levi.cl - No items are shown after the page loads. Feb 1, 2021
@softvision-raul-bucata
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We appreciate your report. I was able to reproduce the issue.

This is the result using Nightly:

Screenshot_15

And this is the result using Chrome:
Screenshot_14

Tested with:
Browser / Version: Firefox Nightly 87.0a1 (2021-01-31) (64-bit)/ Chrome Version 88.0.4324.104 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Moving this to NeedsDiagnosis for further investigations.

@softvision-raul-bucata softvision-raul-bucata added priority-important severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. labels Feb 1, 2021
@ksy36
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ksy36 commented Feb 1, 2021

Here in https://www.levi.cl/files/levis-moz.css the main content area has display: none for some reason for Firefox:

@-moz-document url-prefix() {
    /** Excepcion para Mozilla Firefox **/
 /*ocultar cortina*/
        main.home__content{
       display: none !important;
    }

main.product__container{
    display: none !important;
}
main.categ__container{
  display: none !important;
}
.landing__content{
       display: none !important;
    }

This hides all content on the main page. The rules below it hide the content on category page, item page etc., so it's impossible to add anything to cart. Lets try to contact the site to see if there is a reason

@ksy36 ksy36 added the action-needssitepatch This web bug needs a GoFaster site patch. label Feb 1, 2021
@ksy36 ksy36 modified the milestones: needsdiagnosis, needscontact Feb 1, 2021
@webcompat-bot
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@ksy36
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ksy36 commented Feb 1, 2021

Contacted support through https://levis-ayuda.zendesk.com/hc/es/requests/new

@ksy36 ksy36 modified the milestones: needscontact, sitewait Feb 1, 2021
@ksy36 ksy36 removed the action-needssitepatch This web bug needs a GoFaster site patch. label Aug 26, 2021
@ksy36
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ksy36 commented Aug 26, 2021

The original issue is no longer reproducible. However with strict tracking protection enabled, the site never loads.
Lets close as a duplicate of https://bugzilla.mozilla.org/show_bug.cgi?id=1727831

@ksy36 ksy36 closed this as completed Aug 26, 2021
@ksy36 ksy36 modified the milestones: sitewait, duplicate Aug 26, 2021
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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine os-win Issues only happening on Windows. priority-important severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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