www.samsung.com - Incorrect displayed of the page

[webcompat-bot]

URL: https://www.samsung.com/m-manual/common/

Browser / Version: Firefox Mobile 88.0
Operating System: Android 10
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Keep showing not available in my country. Whilst on chrome, it works.

Browser Configuration

• None

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[softvision-oana-arbuzov]

Thanks for the report, I was able to reproduce the issue.

Note:

1. The issue is not reproducible on Chrome.
2. The issue is reproducible with Firefox Nightly regardless if ETP is Strict/Standard or disabled.

Tested with:
Browser / Version: Firefox Nightly 210416 (🦎 89.0a1-20210412092813)
Operating System: Google Pixel 5 (Android 11) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Moving to Needsdiagnosis for further investigation.

[ksy36]

This is based on a User Agent detection. I've tried spoofing the UA in Firefox to this Mozilla/5.0 (Linux; Android 6.0.1; SM-G900M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.111 Mobile Safari/537.36 and I receive a similar result as in Chrome:

This is probably due to the fact that Firefox doesn't send device information in the UA - Mozilla/5.0 (Android 6.0.1; Mobile; rv:89.0) Gecko/89.0 Firefox/89.0. We could try to contact the site, perhaps they could implement a better user experience (instead of blocking entirely, have a search box to enter a device, etc.)

[webcompat-bot]

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