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files.im - Video can not be played due to Error Code: 224003 #89932

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ghajini opened this issue Oct 12, 2021 · 2 comments
Closed

files.im - Video can not be played due to Error Code: 224003 #89932

ghajini opened this issue Oct 12, 2021 · 2 comments
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browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-media audio and video issues
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@ghajini
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ghajini commented Oct 12, 2021

URL: http://files.im/embed-bu7dhcidryfc.html

Browser / Version: Firefox Mobile 95.0
Operating System: Android 11
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
video doesn't play showing error

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20211011084036
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Oct 12, 2021
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal labels Oct 12, 2021
@softvision-raul-bucata softvision-raul-bucata changed the title files.im - video or audio doesn't play files.im - Video can not be played due to Error Code: 224003 Oct 13, 2021
@softvision-raul-bucata
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softvision-raul-bucata commented Oct 13, 2021

@ghajini We appreciate your report. I was able to reproduce the issue. After passing the ads, the video can not be played and an error message is displayed:

Screenshot_61

Tested with:
Browser / Version: Firefox Nightly 95.0a1 (2015839467 -🦎95.0a1-20211012093200🦎)/ Chrome Mobile Version 94.0.4606.71
Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP
  2. Reproducible on the latest build of Firefox Nightly
  3. Works as expected using Chrome

Tested with:
Browser/Version: Safari 15.0/ Firefox Daylight 38.1 (6216)/ Chrome 94.0.4606.52/ Edge 93.0.961.69
Operating System: iOS 15.0

Moving this to NeedsDiagnosis for further investigations.

@softvision-raul-bucata softvision-raul-bucata added type-media audio and video issues severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. labels Oct 13, 2021
@ksy36
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ksy36 commented Oct 18, 2021

This is a duplicate of https://bugzilla.mozilla.org/show_bug.cgi?id=1422891. This mkv file https://d-13.files.im:182/files/1/pkupog97mydn0s/video.mk can not be played as matroska is not yet supported by Firefox

@ksy36 ksy36 closed this as completed Oct 18, 2021
@ksy36 ksy36 modified the milestones: needsdiagnosis, duplicate Oct 18, 2021
@ksy36 ksy36 removed their assignment Mar 30, 2022
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Labels
browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-media audio and video issues
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