arup.service-now.com - Firefox is an unsupported browser

[webcompat-bot]

URL: https://arup.service-now.com/sp?id=ticket

Browser / Version: Firefox iOS 39.0
Operating System: iOS 15.1
Tested Another Browser: Yes Safari

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Navigating to this site is all it takes to show the browser not being supported.

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue. Firefox is an unsupported browser:

Notes:

1. Reproducible regardless of the status of ETP
2. Reproducible on the latest build of Firefox Nightly
3. Works as expected using Safari:
   

Tested with:
Browser/Version: Safari 15.0/ Firefox Daylight 39.0 (6519)
Operating System: iOS 15.0

Moving this to NeedsDiagnosis for further investigations.

[karlcow]

This browser is not supported by Service Portal
Compatible browsers include IE10+ and up-to-date versions of Safari, Google Chrome and Mozilla Firefox.
This browser is: Mobile Safari, Release: null

This is done server side.
A Safari UA will solve it.

[webcompat-bot]

Generate outreach template

[ksy36]

This is part of Service Now and there are more sites that are affected, for example #75419, #85373. But ultimately, the impact is unknown as this is a popular platform.

As @ServiceNow is on GitHub maybe @4np @chiarnglin can help us here. Hi Chiarng and Jeroen, we came across a few reports where Service Now is showing unsupported message for Firefox on iOS, and are wondering if there is a reason for blocking Firefox, but allowing Safari. Would you be able to pass this along to the relevant person or team to be looked at? Thank you!

[cpeterso]

I think we can close this issue. This site no longer says Firefox iOS is unsupported.