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OTRS Out of Office filter

This module prevents tickets from reopening after receiving an out of office response to the closeing message. It is heavily inspired by this post on OtterHub.

Installation

Put these 2 files in the following locations (base path is the OTRS root path):

  • OutOfOffice.xml into the folder Kernel/Config/Files
  • OutOfOffice.pm into the folder Kernel/System/PostMaster/Filter

Configuration

This module can be fully configured via the SysConfig module in OTRS. Please visit Core::PostMaster inside the Ticket group. After you enabled this module, there is one setting:

  • Match: This contains an array of substrings. These substrings will be matched case-insensitive against all incoming email subjects.
  • Debug: 1 = Enable additional debug messages (you need to create this parameter first)

Contributing

If you encounter trouble, please raise an issue. If you think there is a feature missing, please raise an issue or create a pull request. Contributions are welcome.

LICENSE

This project is licensed under the MIT License.