Python Flask-based app for phone driven notification and confirmation of Snappy helpdesk tickets. Uses Snappy webhooks (see documentation) to listen for a ticket.created event. Utilises a Twilio outbound phone call to read new ticket out to on-call staff member. Very simple hack, be gentle!
Python prereqs are maintained in requirements.txt but are roughly:
- Flask (which relies on Werkzeug and Jinja2)
- twilio-python
Other prereqs are:
Twilio has an awesome dev-environment setup guide for Flask and Twilio which we won't bother repeating. Just read it and follow along.
You need something to run Flask app in for production. We recommend the nginx and uWSGI combo detailed here.
Don't forget to update the Twilio account details and the server Twilio must callback to for its XML file.
$ python snappyconfirm.py
Its now running on http://yourserver:5000/ticket/created
This app is unsupported but pull-requests are always welcome. Enjoy!
data = {u'ticket': {u'account_id': 1,
u'created_at': 1366833953,
u'created_via': u'email',
u'default_subject': u'Hook test from email',
u'first_staff_reply_at': None,
u'id': 9999,
u'last_reply_at': 1366833953,
u'last_reply_by': u'customer',
u'mailbox_id': 9999,
u'next_recipients': u'{"cc":["Your Support <support@example.com>"],"bcc":[],"to":["Your Customer <customer@example-customer.com>"]}',
u'opened_at': 1366833953,
u'opened_by_contact_id': 2,
u'opened_by_staff_id': None,
u'opener': {u'account_id': 2,
u'address': u'customer@example-customer.com',
u'created_at': u'2012-12-10 14:47:51',
u'first_name': u'Your',
u'id': 37,
u'last_name': u'Custoemr',
u'provider': u'email',
u'updated_at': u'2012-12-10 14:47:51',
u'value': u'customer@example-customer.com'},
u'status': u'waiting',
u'summary': u'Just testing...\r Mike',
u'tags': [],
u'updated_at': u'2013-04-24 20:05:53'}}